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Full text of "Gateway Laptop Service Manual: SOLO 5300 USER MANUAL"

Contents 



1 Checking Out Your Gateway Solo 5300 1 

Front 2 

Left Side 3 

Right Side 5 

Back 6 

Bottom 8 

Keyboard area 10 

Identifying your model 11 

Accessories 12 

2 Getting Started 15 

Connecting the AC adapter 16 

Protecting from power source problems 18 

Starting your notebook 19 

Waking up your notebook 19 

Turning off your notebook 20 

Switching user accounts in Windows XP 21 

Status indicators 23 

Using the keyboard 24 

Keys 25 

System key combinations 26 

Using the EZ Pad touchpad 28 

Using the touchpad 29 

Connecting the modem 30 

Connecting to an Ethernet network 31 

Broadband Internet connections 31 

Installing a printer, scanner, or other peripheral device 32 

3 Getting Help 33 

HelpSpot 34 

HelpSpot Videos 36 

Online help 37 

Gateway Web site 38 

4 Windows Basics 39 

About the Windows environment 40 

Using the desktop 41 

Using the Start menu 42 

Identifying Window items 43 



Thank you for purchasing this Factory Service 
Manual CD/DVD from servicemanuals4u.com. 

Please check out our eBay auctions for more great 
deals on Factory Service Manuals: 



servicemanuals4u 



Working with files and folders 45 

Viewing drives 45 

Creating folders 46 

Copying and moving files and folders 47 

Deleting files and folders 49 

Browsing for files and folders 51 

Searching for files 52 

Using the Windows XP, Windows Me, or Windows 2000 Search utility 53 

Using the Windows 98 Find utility 55 

Working with documents 57 

Creating a new document 57 

Saving a document 58 

Opening a document 59 

Printing a document 60 

Shortcuts 61 

Using the Internet 63 

Learning about the Internet 64 

Setting up an Internet account 65 

Accessing your Internet account 66 

Using the World Wide Web 67 

Connecting to a Web site 68 

Downloading files 69 

Using e-mail 70 

Sending e-mail 70 

Checking your e-mail 71 

Using Multimedia 73 

Using diskettes 74 

Using the CD/DVD drive 75 

Inserting a CD or DVD 75 

Adjusting the volume in Windows XP 76 

Adjusting the volume in Windows Me, Windows 2000, and Windows 98 80 

Listening to CDs in Windows XP, Windows Me, and Windows 2000 82 

Listening to CDs in Windows 98 83 

Recording and playing audio 84 

Playing audio and video files with the Windows Media Player 86 

Playing a DVD 87 

Using MusicMatch 88 

Playing CDs 88 

Creating music files 90 

Editing track information 91 

Building a music library 92 



Listening to Internet radio 94 

Using advanced features 95 

Viewing the display on a television 96 

7 Sending and Receiving Faxes 99 

Setting up your cover page 1 00 

Sending a fax 1 02 

Faxing from programs 104 

Receiving and viewing a fax 1 04 

8 Managing Power 105 

Monitoring the battery charge 1 06 

Recharging the battery 1 07 

Recalibrating the battery 108 

Changing batteries 1 09 

Installing a second battery 110 

Extending battery life 112 

Conserving battery power 112 

Using alternate power sources 112 

Changing power modes 113 

Changing power settings 114 

Changing SpeedStep settings 119 

Changing power settings in Windows NT 121 

9 Travel Tips 1 23 

Modem 1 23 

Files 124 

Security 1 24 

Power 1 25 

10 Customizing Your Notebook 127 

Adjusting the screen and desktop settings 128 

Adjusting the color depth 128 

Adjusting the screen resolution 130 

Applying a color scheme 1 32 

Changing the desktop background 134 

Selecting a screen saver 137 

Changing the touchpad settings 139 

1 1 Upgrading Your Notebook 141 

Adding PC Cards 1 42 

Changing bay modules 144 



in 



Preventing static electricity discharge 147 

Installing memory 148 

Replacing the main hard drive 152 

Replacing the Mini PCI card 153 

12 Using the Port Replicator and Docking Station 157 

Checking out the port replicator 157 

Front 158 

Left side 159 

Back 160 

Right side 1 62 

Connecting to the port replicator 1 63 

Checking out the docking station 1 65 

Front 165 

Left side 166 

Back 167 

Right side 1 69 

Connecting to the docking station 171 

Adjusting audio settings 1 73 

Installing a PCI card in the docking station 174 

13 Networking Your Notebook 179 

Using a network 1 80 

Sharing a single Internet connection 180 

Sharing drives 1 80 

Sharing peripheral devices 181 

Streaming audio and video files 181 

Playing multi-player games 181 

Introducing the Gateway Connected Home 182 

Components of a Gateway Connected Home 183 

Selecting a network connection 184 

Wired connections 1 84 

Wireless Connections 1 85 

Assessing your connection needs 186 

Comparing data transfer speed 188 

Network shopping list 1 90 

HPNA 190 

Ethernet 191 

Wireless Ethernet 1 92 

Bluetooth 1 92 

For more information 1 93 



IV 



14 Moving from Your Old Computer 195 

Transferring software and hardware from your old computer 195 

Using the Windows XP Files and Settings Transfer Wizard 195 

Transferring files 1 96 

Transferring Internet settings 197 

Reinstalling your old printer or scanner 198 

Reinstalling your old programs 199 

15 Maintaining Your Notebook 201 

Caring for your computer 201 

Creating an emergency startup diskette 203 

Protecting your computer from viruses 207 

Managing hard drive space 209 

Checking hard drive space 209 

Using Disk Cleanup 210 

Checking the hard drive for errors 21 1 

Defragmenting the hard drive 213 

Backing up files 215 

Using the Scheduled Task Wizard 216 

Cleaning your computer 217 

Cleaning the exterior 217 

Cleaning the keyboard 218 

Cleaning the screen 218 

Cleaning the mouse 218 

1 6 Restoring Software 221 

Reinstalling device drivers 221 

Reinstalling device drivers in Windows 98, Windows Me, Windows 2000, or 

Windows XP 222 

Reinstalling device drivers in Windows NT 4.0 223 

Reinstalling the Windows NT 4.0 Service Pack 234 

Updating device drivers in Windows 98, Windows Me, Windows 2000, or 

Windows XP 235 

Reinstalling Windows 236 

Reinstalling Windows 98, Windows Me, Windows 2000, or Windows XP . . . 236 

Reinstalling Windows NT 4.0 237 

Reinstalling programs 238 

1 7 Troubleshooting 241 

Safety guidelines 242 

Troubleshooting 243 

First steps 243 



Software support tools 244 

CD/DVD drive 245 

Device installation 247 

Diskette drive 248 

Error-checking 249 

File management 250 

Hard drive 250 

Internet 251 

Keyboard 252 

LCD panel 253 

Memory 253 

Modem 253 

Mouse 258 

Networks 258 

Passwords 259 

PC Cards 259 

Power 259 

Printer 260 

ScanDisk 262 

Sound 262 

Video 263 

Telephone support 264 

Before calling Gateway Technical Support 264 

Telephone numbers 265 

Tutoring and training 266 

Self-help 266 

Tutoring 266 

Training 267 

A Safety, Regulatory, and Legal Information 269 

Index 287 



VI 



Checking Out 
Your Gateway 
Solo 5300 




Tips & Tricks 



E- 



To access the contents of this guide while you are traveling, 
download an electronic copy from 
www.gateway.com/support/manlib/. 




www.gateway.com 



Chapter 1: Checking Out Your Gateway Solo 5300 



Front 







41 




Release Power Battery 
latch indicator charge 

indicator 



Component 



Icon Description 



Release latch 
Power indicator 



6 



Battery charge indicator 



E3 



Open the notebook cover by sliding the release latch to the 
right. 

Lights up when the notebook is turned on and shows 
notebook power status: 

s Steady green light indicates that power is on and the 

notebook is in operation. 
s Flashing green light indicates that the notebook is in 

Standby mode. 
s Flashing green light accompanied by beeping indicates 

the battery charge is low. 
s No light indicates that the notebook is off. 



Indicates the battery status: 

s Green light indicates that the battery is fully charged and 

AC power is connected. 
s Orange light indicates that the battery is charging. 
s Red light indicates that the battery is low. 
s No light indicates that the system is running on the 

battery because the AC adapter is either not connected 

or is not providing power. 



www.gateway.com 



Left Side 



Left Side 




Kensington Ventilation fan 
lock slot (do not block) 



Modem jack 
Speaker jack 
Line in jack 
Microphone jack 



PC Card slots 



Ethernet jack 

PC Card 
eject buttons 



Component 



Icon Description 



Kensington™ lock slot 



Ventilation fan 
Microphone jack 



Line in jack 



Speaker jack 



Modem jack (optional) 



PC Card slots 







Secure your computer to an object by connecting a 
Kensington cable lock to this slot. 



Helps cool system components. Do not block. 

Plug a microphone into this jack. While the external 
microphone is connected, the built-in microphone is 
disabled. 



Plug an external audio input source (such as a stereo) into 
this jack so that you can record sound on your notebook or 
play sound through the notebook speakers. 

Plug external speakers or headphones into this jack. 



Plug a modem cable into this jack. For more information, see 
"Connecting the modem" on page 30. 

Insert Type I, II, or III PC Cards or Zoom Video cards into 
these slots. For more information, see "Adding PC Cards" on 
page 142. 



www.gateway.com 



Chapter 1: Checking Out Your Gateway Solo 5300 



Component Icon Description 



PC Card eject buttons Press one of the eject buttons to remove a PC Card from a 

PC Card slot. For more information, see "Adding PC Cards" 
on page 142. 

Ethernet jack (optional) ,-, Plug an Ethernet 10/100 network cable into this jack. For 

gg more information, see "Connecting to an Ethernet network" 
on page 31 . 



www.gateway.com 



Right Side 



Right Side 




Module bay 



Eject button 



Component Description 



Module bay 



Use this bay for a second battery, or a CD, CD-RW, DVD, diskette, LS-120, or 
second hard drive. For more information, see "Changing bay modules" on 
page 144. 



Eject button Press the eject button to open the module tray. 



www.gateway.com 



Chapter 1: Checking Out Your Gateway Solo 5300 



Back 




PS/2 port 



Parallel 
port 



frO o 



TV out jack 



Docking 
port 



i, J 



Serial port 



USB port 



Power 
connector 



Monitor 
port 



Component 



Icon Description 



PS/2 port 



Parallel port 



TV out jack 



Docking port 



Serial port 
Monitor port 



o* 



fioioil 



Plug a PS/2 (Personal System/2) device (such as a 
keyboard or mouse) into this port. 

Important! You will not be able to use your touchpad 
while a mouse is plugged into this port. 

Plug a parallel device (such as a printer) into this port. 



Plug one end of a standard RCA cable into this jack and 
the other end of the cable into the jack on a TV or VCR 
so that you can view your computer screen on a TV. 
For more information, see "Viewing the display on a 
television" on page 96. 

Connect an optional port replicator or docking station 
to this port. 

Warning! Power is passed through this connection. 
This docking connection is UL certified for use only with 
Solo 5300 docking station devices. 

Plug a serial device (such as a digital camera) into this 
port. 



Plug an external (VGA) monitor into this port. 



6 



www.gateway.com 



Back 



Component Icon Description 

USB port r-» t Plug a USB (Universal Serial Bus) device (such as a 

v ^ USB Iomega™ Zip™ drive, scanner, or camera) into 
this port. 



Power connector Plug the AC power adapter cable into this connector. 



www.gateway.com 



Chapter 1: Checking Out Your Gateway Solo 5300 



Bottom 



Microsoft 
label 

Module 
bay 

Module 
bay 

latch 

Battery 
latch 

Main 
battery 




Ventilation 
fan 

System 
label 



Hard drive Memory bay 



Component 



Microsoft label 



Module bay 



Icon Description 



® 



Microsoft Certificate of Authenticity label includes the 
product key code for your operating system. 

Use this bay for a second battery, or a CD, CD-RW, DVD, 
diskette, LS-1 20, or second hard drive. For more information, 
see "Changing bay modules" on page 144. 



Module bay latch 


En 


Slide to release the module. 


Battery latch 


[13 


Slide to release the battery. 


Main battery bay 


n~3 


Insert the main battery into this bay. For more information, 
see "Changing batteries" on page 109. 


Hard drive 




The hard drive is stored here. For more information, see 
"Replacing the main hard drive" on page 152. 



8 



www.gateway.com 



Bottom 



Component 


Icon Description 


Memory bay 


Install as many as two SO-DIMM memory modules into the 
slots in this bay. For more information, see "Installing 
memory" on page 148. 


System label 


Includes the product model number and serial number. For 
more information, see "Identifying your model" on page 11. 


Ventilation fan 


Helps cool system components. Do not block. 



www.gateway.com 



Chapter 1: Checking Out Your Gateway Solo 5300 



Keyboard area 



Status 
indicators 



Keyboard 



Touchpad 



Speaker 



Power button 





' '' m m); ' 




Microphone 



Component 


Description 


Power button 


Press to turn the power on or off. For more information on configuring 
the power button mode, see "Changing power settings" on page 114. 


Status indicators 


See "Status indicators" on page 23 for more information. 


Keyboard 


See "Using the keyboard" on page 24 for more information. 


Touchpad 


See "Using the EZ Pad touchpad" on page 28 for more information. 


Speakers 


Provide audio output. Speakers are disabled while headphones are 
connected. 


Microphone 


Record audio through this microphone. The built-in microphone is 
disabled while an external microphone is connected. 



10 



www.gateway.com 



Identifying your model 



Identifying your model 



The label on the bottom of your computer contains information that 
identifies your notebook model. Gateway Technical Support will need this 
information if you call for assistance. 



Important 



The label shown below is for informational purposes only. 
Label information varies by model. 



Revision code and display 
type/ processor size 

Gateway model 
number 

Gateway serial 
number 



oo.ox/oooxxx 



p.-riii™p 



IO 



X o.o/xx 



HO 



III 



xxooooooooo 



- : ■ 



L 



.*?. -. — ] 




. Gateway part 
number 



www.gateway.com 



11 



Chapter 1: Checking Out Your Gateway Solo 5300 

Accessories 

Gateway offers accessories that can help you make the most of using your 
notebook. 

Batteries and automobile/airplane power adapters 

If you run your notebook on battery power for extended periods, you may 
want to buy an additional battery so that you can swap batteries when 
necessary. 

With an automobile/airplane power adapter, you can save battery power by 
plugging your notebook into an automobile cigarette lighter or an airplane 
in-flight power receptacle. 

Carrying cases 

Gateway has large-capacity carrying cases if you need additional space for 
accessories or supplies. 

Docking stations and port replicators 

Although you can attach external devices directly to your notebook, adocking 
station or port replicator lets you makeall of those connectionsat once. When 
you travel with your notebook, you merely disconnect from the docking 
station or port replicator instead of unplugging all the external devices. 

A docking station or port replicator also provides additional ports and other 
expansion features not included with your notebook. 

External devices 

You can attach external devices such as a keyboard, mouse, printer, or monitor 
to your notebook, docking station, or port replicator. 

Memory 

Large programs, such as multimedia games or graphics programs, use a lot of 
memory. If your programs are running more slowly than you think they 
should, try adding more memory. 



12 www.gateway.com 



Accessories 



Printers 

You can attach many types of printers to your computer. The most common 
types are inkjet and laser printers, which print in color or black and white. 

Inkjet printers and cartridges are relatively inexpensive, but usually they are 
slowerthan laser printers. Using an inkjet color printer, you can print pictures, 
banners, and greeting cards, as well as documents. 

Laser printers and cartridges are more expensive, but usually they print much 
faster than inkjet printers. Laser printers are better than inkjet printers when 
you are printing large documents. 



www.gateway.com 1 3 



Chapter 1: Checking Out Your Gateway Solo 5300 



14 www.gateway.com 



Getting Started 




This chapter provides basic information about your Gateway notebook. Read 
this chapter to find out: 

s How to connect the AC power adapter 
s How to start and turn off your notebook 

How to use the keyboard 

How to use the EZ Pad™ touch pad 

How to connect the modem 

How to connect to an Ethernet network 

How to install peripheral devices 



www.gateway.com 



15 



Chapter 2: Getting Started 



Connecting the AC adapter 



You can run your notebook using an AC adapter or the notebook battery. The 
battery was shipped to you partially charged. You should use the AC adapter 
right away to fully charge the battery. Allow 24 hours for the battery to fully 
charge. 



Important 





If the battery is not fully charged before you use your 
notebook on battery power for the first time, the battery life 
may be much shorter than you expect. If the battery life 
seems short even after being charged for 24 hours, the 
battery may need to be recalibrated. For more information, 
see "Recalibrating the battery" on page 1 08. 



To connect the AC adapter: 

1 Connect the power cord to the AC adapter. 




Warning 



Replace the power cord if it becomes damaged. The 
replacement cord must be of the same type and voltage 
rating as the original cord or the notebook may be 
damaged. 



16 



www.gateway.com 



Connecting the AC adapter 



2 Connect the AC adapter to your notebook's power connector. 




3 Plug the power cord into a wall outlet. 

The battery charge indicator turns on. If the battery charge indicator does 
not turn on, disconnect the adapter from your notebook and repeat 
Step 2. 

4 When you finish using your notebook for the first time, turn the 
notebook off and leave the notebook connected to AC power for at least 
24 hours. 

5 If the battery meters do not show a full charge after 24 hours, contact 
Gateway Technical Support at www.gateway.com/support/contact. 



Warning 

o 



© 



Do not attempt to disassemble the AC adapter. The 
AC adapter has no user-replaceable or user-serviceable 
parts inside. The AC adapter has dangerous voltages that 
can cause serious injury or death. Contact Gateway about 
returning defective AC adapters. 



www.gateway.com 



17 



Chapter 2: Getting Started 

Protecting from power source problems 

During a power surge, the voltage level of electricity coming into your 
computer can increase to far above normal levels and cause data loss or system 
damage. Protect your computer and peripheral devices by connecting them 
to a surge protector, which absorbs voltage surges and prevents them from 
reaching your computer. 



Warning 



High voltages can enter your computer through both the 
power cord and the modem connection. Protect your 
computer by using a surge protector. If you have a 
telephone modem, use a surge protector that has a 
modem jack. If you have a cable modem, use a surge 
protector that has an antenna/cable TV jack. During an 
electrical storm, unplug both the surge protector and the 
modem. 



18 



www.gateway.com 



Starting your notebook 

Starting your notebook 

0® To start the notebook: 

1 Open your notebook by sliding the latch on the front of your notebook 
to the right and lifting the LCD panel. 

2 Press the power button located above the keyboard. 




The power button is preset to On/Off mode. However, you can also set 
it to function in Stand by/ Resume mode. For instructions on changing 
the power button mode, see "Changing power settings" on page 114. 

3 If you are starting your computer for the first time, follow the on-screen 
instructions to set up your computer. 

Waking up your notebook 

When you have not used your notebook for several minutes, it enters a 
power-saving mode called Standby. While in Standby, the power indicator 
flashes. 

If your notebook is in Standby mode, "wake" it up by pressing the power 
button. For more information on changing power-saving settings, see 
"Managing Power" on page 105. 



www.gateway.com 



19 



Chapter 2: Getting Started 

Turning off your notebook 

To turn off your notebook: 

s In Windows XP, click Start, then click Turn Off Computer, then click Turn 
Off. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Shut Down. In the Shut Down Windows dialog box, select Shut Down, then 
click OK. 

If for some reason you cannot use the Turn Off Computer or Shut Down 
option in Windows to shut down your notebook, press and hold the 
power button for about five seconds. 



20 www.gateway.com 



Switching user accounts in Windows XP 



Switching user accounts in 
Windows XP 



When you first turn on your notebook, you have the option to add different 
user accounts. These user accounts can be customized for each person that 
uses the notebook. You can add, delete, or modify existing user accounts. You 
can also switch (change) user accounts without turning off your notebook. 



Help and 
Support 



For more information about adding, deleting, and 
modifying your user accounts, click Start, then select Help 
and Support. 



To add, delete, or modify user accounts in Windows XP: 

1 Click Start, select Control Panel, then double-click User Accounts. The User 
Accounts window opens. 

2 Follow the on-screen prompts to add, delete, or modify a user account. 




www.gateway.com 21 



Chapter 2: Getting Started 



To switch user accounts in Windows XP: 

1 Click Start, then select Log Off. The Log Off Windows dialog box opens. 



Log Off Windows 




Click Switch User to switch between your user accounts. The Windows 
logon screen opens. 

Select the user account that you want to activate. When you switch 
between users, any programs that were running for the previous user 
continue to run. 



22 



www.gateway.com 



Status indicators 



Status indicators 




Hard drive 



Optical disc 
drive 



Scroll lock 
Pad lock 



Diskette drive 



Caps lock 



Indicator 


Icon 


Description 


Hard drive 


m 


Turns on when the hard drive is in use. 


Optical disc drive 


® 


Turns on when the CD/DVD drive or LS-1 20 drive is in use. 


Diskette drive 


H 


Turns on when the standard 1 .44 MB diskette drive is in 
use. 


Caps Lock 


© 


Turns on when Caps Lock is activated. 


Pad Lock 


© 


Turns on when the embedded numeric keypad is 
activated. 


Scroll Lock 


© 


Turns on when Scroll Lock is activated. 



www.gateway.com 



23 



Chapter 2: Getting Started 



Using the keyboard 



Your notebook features a keyboard that has the same functionality as a 
desktop computer keyboard. Many of the keys have been assigned alternate 
functions. The alternate function is printed on the key in green text. 



Function keys/System keys 



Volume keys/Navigation keys 





'MM 



' ft ' H" — ' T I * 

, i ' i. I - 



nni 



Fn key 



III! ..I .1 

IS I Ir i 

T — — 1" — — " 1 ' 




Windows 


Numeric 


Application 


Arrow keys/ 


key 


keypad 


key 


Brightness 
controls 



24 



www.gateway.com 



Keys 



Using the keyboard 



Keys 



Icon 



Description 



Function keys 



System keys 
Volume keys 
Navigation keys 



Fn key 



Windows key 



Numeric keypad 



Application key 



B 



Press these keys labeled Fl to F12 to perform 
actions in programs. For example, pressing Fl may 
open help. 

Each program uses different function keys for 
different purposes. Refer to the program 
documentation to find out more about the function 
key actions. 



Press these green-colored keys in combination with 
the Fn key to perform specific actions. 

Press these keys to increase or decrease the 
volume or mute the sound. 

Press these keys to move the cursor to the 
beginning of a line, to the end of a line, up the page, 
down the page, to the beginning of a document, or 
to the end of a document. 

Press the Fn key in combination with a 
green-colored system key (such as Standby, Pause, 
or Status) to perform a specific action. 

Press to open the Windows Start menu. This key 
can also be used in combination with other keys to 
open utilities like F (Search utility), R (Run utility), 
and E (Explorer utility). 

Use these keys to type numbers when the numeric 
keypad is turned on. Press Fn4Pad Lock to turn on 
the numeric keypad. 

Press for quick access to shortcut menus and help 
assistants in Windows. 



Arrow keys/ 
Brightness controls 



Press these keys to move the cursor up, down, right, 
or left. When used with the Fn key, these also 
control the screen brightness. 



www.gateway.com 



25 



Chapter 2: Getting Started 



System key combinations 



When you press an Fn key and a system key at the same time, the notebook 
performs the action identified by the green text or icon on the key. 



Press Fn and this 
function key... 



To. 



F2 

Status 



F3 

LCD/CRT 





F10 

Scroll 
Lock 



Display the power status box in the upper left corner of your 
screen. The box shows the battery charge level, the BIOS version, 
and whether the AC adapter is being used. Press the key 
combination again to close this box. 

Toggle the notebook screen between the LCD, an external 
monitor, or both displays at the same time. A monitor must be 
plugged into the monitor port on the notebook, port replicator, or 
docking station. 

Enter Standby mode. Press the power button to leave Standby 
mode. 



Turn on Pad Lock so you can use the numeric keypad. Press this 
key combination again to turn off Pad Lock. The Pad Lock status 
indicator appears while this function is turned on. 

Pause the text scrolling in a DOS screen. The Scroll Lock status 
indicator appears when this function is turned on. Press the key 
combination again to continue scrolling. (This function is only 
available in some programs.) 











F11 

Pause 


Pause execution of a DOS program. (This function is only available 
in some programs.) 
















F12 

Break 


Stop the currently running DOS program. (This function is only 
available in some programs.) 
















n 


Increase the brightness of the display. 
















h 


Decrease the brightness of the display. 









26 



www.gateway.com 



Using the keyboard 



Press Fn and this To. 
function key... 





Home 

® 












PgUp 

<l»)± 












PgDn 



Mute the sound. Press the key combination again to restore the 
sound. 



Increase volume. 



Decrease volume. 



www.gateway.com 



27 



Chapter 2: Getting Started 



Using the EZ Pad touchpad 

The EZ Pad™ consists of a touchpad and two buttons. 




Touchpad p a d buttons 



When you moveyourfingeron thetouchpad,thepo/nter (arrow) on thescreen 
moves in the same direction. 




You can use the EZ-Pad left and right buttons below the touchpad to select 
objects. 



28 



www.gateway.com 



Using the touchpad 



Using the EZ Pad touchpad 



To. 



Do this. 



Move the pointer 
on the screen. 



Select an object 
on the screen. 




click 




Move your finger around on the 
touchpad. If you run out of space 
and need to move the pointer 
farther, lift your finger, move it to 
the middle of the touchpad, then 
continue moving your finger. 

Position the pointer over the 
object. Press the left button 
below the touchpad once. This 
action is called clicking. 



Start a program 
or open a file or 
folder. 



click, 
click 




Position the pointer over the 
object. Press the left button 
below the touchpad twice in 
rapid succession. This action is 
called double-clicking. 



Access a 
shortcut menu or 
find more 
information 
about an object 
on the screen. 



Move an object 
on the screen. 




then drag 




Position the pointer over the 
object. Quickly press and 
release the right button once. 
This action is called 
right-clicking. 



Position the pointer over the 
object. Press the left button and 
hold it down, then use the 
touchpad to move (drag) the 
object to the appropriate part of 
the screen. Release the button 
to drop the object where you 
want it. 



www.gateway.com 



29 



Chapter 2: Getting Started 



Connecting the modem 



If your notebook has a modem jack, the notebook has a built-in V.90 56K 
modem. 



(7p To connect the modem: 



1 Insert one end of the modem cable into the modem jack \~1 on the left 
side of the notebook. 




2 Insert the other end of the modem cable into a telephone wall jack. The 
modem will not work with digital or PBX telephone lines. 

3 Start your notebook, then start your communications software. 




30 



www.gateway.com 



Connecting to an Ethernet network 



Connecting to an Ethernet network 

If your notebook has a network jack, the notebook can connect to an Ethernet 
10/100 network. 



To connect to a network: 

1 Insert one end of the network cable into the network jack JL on the 
left side of the notebook. 




2 Insert the other end of the network cable into a network wall jack. Ask 
your network administrator to help you select the correct network jack. 

Your notebook is now physically connected to the network. Your network 
administrator can help you log on to your network. 

Broadband Internet connections 

You can use your computer's Ethernet jack for more than just networking. 
Many broadband Internet connections, such as cable modems and DSL 
modems, connect to your computer's Ethernet jack. For more information, 
see "Using the Internet" on page 63 and "Networking Your Notebook" on 
page 179. 



www.gateway.com 



31 



Chapter 2: Getting Started 

Installing a printer, scanner, or other 
peripheral device 

Your computer has one or more of the following ports: Universal Serial Bus 
(USB), serial, and parallel. These ports are used for connecting peripheral 
devices such as printers, scanners, and digital cameras to your computer. For 
more information about port locations, see"CheckingOutYourGateway Solo 
5300" on page 1. 

USB ports support plug-and-play and hot swapping, which means that your 
computer will usually recognize such a device whenever you plug it into the 
appropriate port. When you use a USB device for the first time, your computer 
will prompt you to install any software the device needs. After doing this, 
you can disconnect and reconnect the device at any time. 

Parallel and serial port devices are not plug-and-play. Refer to the device 
documentation for detailed information and installation instructions. 



32 www.gateway.com 



Getting Help 




This chapter tells you about additional information resources avail able to help 
you use your computer, including: 



s HelpSpot 

s Online help 

s Gateway Web site 



Tips & Tricks 



C 



To access the contents of this guide while you are traveling, 
download an electronic copy from 
www.gateway.com/support/manlib/. 



www.gateway.com 



33 



Chapter 3: Getting Help 



HelpSpot 



Your computer may include/-/ e/pSpot™, an easily accessible collection of Help 
information, troubleshooters, instructional videos, and automated support. 
Use HelpSpot to answer questions about Windows and to help you quickly 
discover and use the many features of your Gateway computer. 



To start HelpSpot: 

s Click Start, then select Help and Support. HelpSpot opens. 



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-*i ib 4 Hell 



Pkk a HHp tope 




Ask For -KustsxE 



PKk J iask 



If this is the first time you have started HelpSpot on your computer, you 
may experience a brief wait while HelpSpot builds the help database, then 
HelpSpot will display an introductory video. 





34 



www.gateway.com 



HelpSpot 



You can find help information by clicking a link, performing a search, or 
browsing the index. To learn about using your Gateway computer, your 
mouse, and other topics, click the Getting Started link on the HelpSpot main 
page. 



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35 



Chapter 3: Getting Help 



HelpSpot Videos 



H el pSpot con tains several short videos to help introduce you to new concepts 
or show you how to perform various tasks. 



To play a HelpSpot video: 

s To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home 
page, then click a video title. The video plays. 



ft 



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36 



www.gateway.com 



Online help 



Online help 



Many programs provide information online so you can research a topic or 
learn how to perform a task while you are using the program. Most online 
help information can be accessed by selecting a topic from a Help menu or 
by clicking a Help button. 




File Edit 



You can search for information by viewing the help contents, checking the 
index, searching for a topic or keyword, or browsing through the on line help. 



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www.gateway.com 



37 



Chapter 3: Getting Help 



Gateway Web site 



Gateway provides a variety of information on its Web site to help you use 
your computer. 



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Visit the Gateway Web site at www.gateway.com for: 
s Technical documentation and product manuals 
s Technical tips and support, including online chat services 
s Hardware drivers 
s Order status 
s Frequently asked questions (FAQs) 

For more information about connecting to the Internet, see "Using the 
Internet" on page 63. 



38 



www.gateway.com 



Windows 
Basics 




Read this chapter to get basic information on how to: 
s Work on the Windows desktop 



s Manage files and folders 
s Work with documents 
s Use shortcuts 



Help and 
Support 

® 



For more information on Windows, click Start, then select 
Help and Support or Help. 



www.gateway.com 



39 



Chapter 4: Windows Basics 

About the Windows environment 

After your computer starts, the first screen you see is the Windows desktop. 
The desktop is like the top of a real desk. Think of the desktop as your 
personalized work space where you open programs and perform other tasks. 

Yourdesktop may be different from the example shown below, dependingon 
how your computer is set up. 




40 



www.gateway.com 



Using the desktop 



Using the desktop 



The desktop contains the taskbar, the Start button, and the Recycle Bin icon. 



Desktop elements 



Description 




The taskbar is the bar at the bottom of the screen 
containing the Start button on the left and a clock 
on the right. Other buttons on the taskbar 
represent programs that are running. 

Click a program's button on the taskbar to open 
the program's window. 

The Start button provides access to programs, 
files, help for Windows and other programs, and 
computer tools and utilities. 

Click the Start button, then open a file or program 
by clicking (selecting) an item on the menu that 
opens. 

The Recycle Bin is where files, folders, and 
programs that you discarded are stored. You must 
empty the Recycle Bin to permanently delete 
them from your computer. For instructions on how 
to use the Recycle Bin, see "Deleting files and 
folders" on page 49. 



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41 



Chapter 4: Windows Basics 



Using the Start menu 



You can start programs, open files, customize your system, get help, search 
for files and folders, and more using the Start menu. 

(?P To use the Start menu: 

1 Click the Start button on the lower left of the Windows desktop. The Start 
menu opens showing you the first level of menu items. 

2 To see all programs and files in the Start menu, click All Programs. 

When you move the mouse pointer over any menu item that has an 
arrow next to it, another menu, or submenu, opens and reveals related 
files, programs, or commands. 

3 Click a file or program to open it. 








42 



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Identifying Window items 



Identifying Window items 



When you double-click the icon for a drive, folder, file, or program, a window 
openson thedesktop.ThisexampleshowstheLocal Disk (C:) window, which 
opens after double-clicking the Local Disk(C:) icon in the My Computer 
window. 



Title bar 
Menu bar 




S3 Close 

t 






- Maximize 
-Minimize 



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43 



Chapter 4: Windows Basics 



Every program window looks a little different because each has its own menus, 
icons, and controls. Most windows include these items: 



Window item 


Description 






1 The title bar is the horizontal bar at the top 

of a window that shows the window title. 




& Local Disk (C:) 









File Edit View Favorites Tools Help 



Clicking the minimize button reduces the 
active window to a button on the taskbar. 
Clicking the program button in the taskbar 
opens the window again. 



Clicking the maximize button expands the 
active window to fit the entire screen. 
Clicking the maximize button again 
restores the window to its former size. 

Clicking the close button closes the active 
window or program. 

Selecting an item on the menu bar starts 
an action such as Print or Save. 



44 



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Working with files and folders 



Working with files and folders 

You can organize your files and programs to suit your preferences much like 
you would store information in a file cabinet. You can store these files in 
folders and copy, move, and delete the information just as you would 
reorganize and throw away information in a file cabinet. 



Viewing drives 



Drives are like file cabinets because they hold files and folders. A computer 
almost always has more than one drive. Each drive has a letter, usually Local 
Disk (C:) for the hard drive and 3V2 Floppy (A:) for the diskette drive. You may 
also have more drives such as a CD/DVD drive. 

To view the drives on your computer: 

s In Windows XP, click Start, then select My Computer from the Start menu. 
-OR- 

In Windows Me, Windows 2000, or Windows 98, double-click the My 
Computer icon on the desktop. 



Drives 





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45 



Chapter 4: Windows Basics 



To see the files and folders on a drive: 

s Double-click the drive icon. If you do not see the con tents of a drive after 
you double-click its icon, click Show the contents of this drive or View the 
entire contents of this drive. 

Creating folders 

Folders are much like the folders in a file cabinet. They can contain files and 
other folders. 

Files are much I ike paper documents— letters, spreadsheets, and pictures— that 
you keep on your computer. In fact, all information on a computer is stored 
in files. 



Folders 
Files 






t , — 



3r 






4«- 



fel— ■= 




■ 



To create a folder: 

In Windows XP, click Start, then select My Computer from the Start menu. 

-OR- 

In Windows Me or Windows 2000, double-click the My Computer icon on 
the desktop. 



46 



www.gateway.com 



Working with files and folders 

2 Double-click the drive or folder, for exampletheLocal Disk (C:), whereyou 
want to put the new folder. 

The drive or folder window opens. If you do not see the contents of the 
drive or folder, click Show the contents of this drive or View the entire 
contents of this drive (or this folder). 

3 Select File, then New, then Folder. The new folder is created. 

4 Type a name for the folder, then press Enter. The new folder name 
appears by the folder icon. 

Copying and moving files and folders 

The skills you need to copy and move files are called copying, cutting, and 
pasting. 

When you copy and paste a file or folder, you place a copy of the file or folder 
on the Windows cupboard, which stores it. Then, when you decide what folder 
you want the copy to go in (the destination folder), you paste it there. 

When you cut and paste a file or folder, you remove the file or folder from 
its location and pi ace the file or folder on the Windows clipboard. When you 
decide where you want the file or folder to go, you paste it there. 

Important | The clipboard stores whatever you cut or copy until you cut 
or copy again. Then the clipboard contains the new 
information only. Therefore, you can paste copies of a file 
or folder into more than one place, but as soon as you copy 
or cut a different file or folder, the original file or folder is 
deleted from the clipboard. 

To copy a file or folder to another folder: 

1 Right-click (press the right mouse button) thefileor folder that you want 
to copy. A pop-up menu opens on the desktop. 

2 Select Copy from the pop-up menu. 
Open the destination folder. 



www.gateway.com 47 



Chapter 4: Windows Basics 



4 With the pointer inside the destination folder, right-click. 

5 Select Paste. A copy of the file or folder appears in the new location. 

To move a file or folder to another folder: 

1 Right-click (press the right mouse button) the file or folder that you want 
to move. A pop-up menu opens on the desktop. 

2 Select Cut from the pop-up menu. 

3 Open the destination folder. 

4 With the pointer inside the destination folder, right-click. 

5 Select Paste. The file or folder you moved appears in its new location and 
is removed from its old location. 





48 www.gateway.com 



Working with files and folders 



Deleting files and folders 



When you throw away paper files and folders, you take them from the file 
cabinet and put them in a trash can. Eventually the trash can is emptied. 

In Windows, you throw away files and folders by first moving them to 
Windows trash can, called the Recycle Bin, where they remain until you decide 
to empty the bin. 

You can recover any file in the Recycle Bin as long as the bin has not been 
emptied. 

£TjP To delete files or folders: 

1 In My Computer or Windows Explorer, selectthefilesorfoldersthat you 
want to delete. For instructions on how to select multiplefiles and folders, 
see "Shortcuts" on page 61. 

2 Select File, then Delete. Windows moves the files and folders to the 
Recycle Bin. 

(?P To recover files or folders from the Recycle Bin: 

1 Double-click the Recycle Bin icon. The Recycle Bin window opens and 
lists the files and folders you have thrown away si nee you last emptied it. 

2 Select the files or folders that you want to restore. For instructions on 
how to select multiplefiles and folders, see "Shortcuts" on page 61. 

3 Select File, then Restore. Windows returns the deleted files or folders to 
their original locations. 



www.gateway.com 49 



Chapter 4: Windows Basics 



To empty the Recycle Bin: 



Caution 

A 



Emptying the Recycle Bin permanently erases any files or 
folders in the bin. These files cannot be restored. 



1 Double-click theRecycle Bin icon on thedesktop.TheRecycleBin window 
opens. 

2 Select File, then Empty Recycle Bin. Windows asks you if you are sure that 
you want to empty the bin. 

3 Click Yes. Windows permanently deletes all files in the Recycle Bin. 



50 



www.gateway.com 



Working with files and folders 



Browsing for files and folders 



A file or folder that you need is rarely right on top of your Windows desktop. 
It is usually on a drive inside a folder that may be inside yet another folder, 
and so on. 

Windows drives, folders, and files are organized in the same way as a real file 
cabinet in that they may have many levels (usually many more levels than 
a file cabinet, in fact). So you usually will have to search through levels of 
folders to find the file or folder that you need. This is called browsing. 

To browse for a file: 

In Windows XP, click Start, then select My Computer. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, double-click the My 
Computer icon on the desktop. 

2 Double-click the drive or folder that you thinkcontainsthefile or folder 
that you want to find. 



= 


J 






1 


■ 













Continue double-clicking folders and their subfolders until you find the 
file or folder you want. (If you do not seethe contents of a folder, click 
Show the contents of this folder or View the entire contents of this folder.) 



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51 



Chapter 4: Windows Basics 



Searching for files 



If you are looking for a particular file or folder or a set of files or folders that 
have characteristics in common, but you do not remember where they are 
stored on your hard drive, you can use the Search utility in Windows XP, 
Windows Me, or Windows 2000, or the Find utility in Windows 98 to search 
by: 

s Name or part of a name 

s Creation date 

s Modification date 

s File type 

s Text contained in the file 

s Time period in which it was created or modified 

You can also combine search criteria to refine searches. 

Files and folders found using these utilities can be opened, copied, cut, 
renamed, or deleted directly from the list in the results window. 



52 www.gateway.com 



Searching for files 



Using the Windows XP, Windows Me, or 
Windows 2000 Search utility 



To find files and folders using the Search utility: 

1 In Windows XP, click Start, then select Search. The search window opens. 
Click All files and folders. 

-OR- 

In Windows Me or Windows 2000, click Start, then select Search, then 
For Files or Folders. The search window opens. 



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i M I nil r»^ 

■biiali^kri 

lllli*llBH ■ 



i *- insi 




2 If you want to search by file or folder name, type in all or part of the 
file or folder name in the name box in the left pane of the window. 

s If you type all of the name, Search will list all files and folders of 
that name. 

s If you type part of the name, Search will list all of thefileand folder 
names containing the letters you typed. 



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53 



Chapter 4: Windows Basics 



3 ClickSearch orSearch Now. When thesearch is completed, Windows lists 
the files and folders whose names contain the text that you searched for. 




ti 



: 1r 



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4 Open a file, folder, or program by double-clicking the name in the list. 


Using advanced search options 

Search can find files meeting more criteria than file name. You can narrow 
your search by selecting the search options that you want. You can search by 
the: 

s Date the file was created or modified. 

s Size of the file. 

s Type of file, such as a program or a text document. 



54 



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Searching for files 



Using the Windows 98 Find utility 



£1p To find files and folders using the Find utility: 

1 Click Start, then select Find, then Files or Folders. The Find: All Filesdialog 
box opens. 



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2 If you want to search by file or folder name, click the Name & Location 
tab, then type in all or part of the file or folder name in the Named text 
box. 

s If you type all of the name, Find will list all files and folders of 
that name. 

s If you type part of the name, Find will list all of thefileand folder 
names containing the letters you typed. 



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55 



Chapter 4: Windows Basics 



3 Click Find Now. When the search is completed, Windows lists the files 
and folders whose names contain the text that you searched for. 



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4 Open a file, folder, or program by double-clicking the name in the list. 

Using advanced search options 

You can find files meeting more criteria than file name. You can narrow your 
search by clicking the Date or Advanced tabs and selecting the options that 
you want: 

s Date searches for files that were created or modified on a specific date or 
during a specific period. 

s Size searches for files of a specific size. 

s Type searches for files of a specific type, such as a program or a text 
document. 



56 



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Working with documents 



Working with documents 



Documents are commonly word processing files, spreadsheet files, or other 
similar files. The basic methods of creating, saving, opening, and printing a 
document apply to most of these types of files. 

The following examples illustrate the concepts for creating, saving, opening, 
and printing a document in M icrosoft® Word. Though these examples use 
Microsoft Word, similar procedures apply to other programs such as Microsoft 
Excel, Microsoft Works, and Microsoft Publisher. 

For more information about using a program, select Help on the menu bar. 



Creating a new document 



Help and 
Support 



I 



For more information on creating a document, click Start, 
then select Help and Support or Help. 



f?jP To create a new document: 

1 Click Start, then select All Programs, then Microsoft Word. M icrosoft Word 
starts and a blank document opens. 

2 Select File, then select New. The New Document pane opens. 



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pane 



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57 



Chapter 4: Windows Basics 



3 Click General Templates. The Templates dialog box opens. 



W|fi|lii 




^G 31 



,-.-■,* '*~ 



. na 



4 Click a tab for the type of document you want to create, select a 
document template style, then click OK. The document template opens. 

5 Begin composing your document. Use the menus and toolbar buttons at 
the top of the window to format the document. 





Saving a document 



After you create a document, you need to save it if you want to use it later. 



Help and 
Support 

® 



For more information on saving a document, click Start, 
then select Help and Support or Help. 



To save a document in Microsoft Word: 

Select File, then Save. The Save As dialog box opens. 

2 Select the folder in which you plan to save the file from the Save in list. 



58 



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Working with documents 



3 Type the new file name. 



File 

folder 




File 

name' 



»e*t 






'Jl 






I^Q""! ^Ull 



?**■*< H* [^tairf" 



11 



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4 Click Save. 



Opening a document 



To view, revise, or print an existing document, you need to open it. Open 
the document in the program it was created in. 



Help and 
Support 



For more information on opening a document, click Start, 
then select Help and Support or Help. 



f?p To open a document in Microsoft Word: 

1 Click Start, then select All Programs, then Microsoft Word. M icrosoft Word 
starts and a blank document opens. 

2 Select File, then Open. 



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59 



Chapter 4: Windows Basics 



3 Find the folder you want to open in the Look in list. 



File 




folder 


1 


i ,. : ..^. 


4 


•te © 


cl cn-T*** 




| L jui ■ 


File 




^ 


i 






name 


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4 Double-click the document file name. The document opens. 

Printing a document 

To print a document, you must have a printer connected to your computer 
or have access to a network printer. For more information about installing or 
using your printer, refer to the printer documentation. 



Help and 
Support 



For more information on printing a document, click Start, 
then select Help and Support or Help. 



To print a document in Microsoft Word: 

1 Make sure that the printer is turned on and loaded with paper. 

2 Start M icrosoft Word and open a document. 

3 Select File, then Print. The Print dialog box opens. 

4 Select the print options, then click OK. The document prints. 





60 



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Shortcuts 



Shortcuts 



The following table shows a few shortcuts that you can use in Windows and 
almost all programs that run in Windows. For more information on Windows 
shortcuts, see your Windows or program documentation. 



To... 


Do this... 


Copy a file, folder, text, or graphic 


Select the item, then press Ctrl + C. 


Cut a file, folder, text, or graphic 


Select the item, then press Ctrl + X. 


Paste a file, folder, text, or graphic 


Click inside the folder or window where you want to paste 
the object, then press Ctrl + V. 



Select multiple items in a list or in a 
window 

Select multiple adjacent items in a list 
or window 

Permanently delete a file or folder 



Rename a file or folder 



Click the first item, press and hold down the Ctrl key, 
then click each of the remaining items. 

Click the first item in the list, press and hold down the 
Shift key, then click the last item in the list. 

Click the file or folder, then press Shift + Delete. The file 
is permanently deleted. The file or folder is not stored 
in the Recycle Bin. 

Select the file or folder, press F2, type the new name, 
then press Enter. 



Close the active window or program 

Switch to a different file, folder, or 
running program 



Press Alt + F4. 
Press Alt + Tab. 



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Chapter 4: Windows Basics 



62 www.gateway.com 



Using the 
Internet 




This chapter provides information about the Internet and the World Wide 
Web, and tells you how to set up the America Online® Internet service so that 
you can send and receive e-mail and access other Internet resources. 



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63 



Chapter 5: Using the Internet 



Learning about the Internet 



The Internet is a worldwide network of computers linked together to provide 
information to people everywhere. The two most popular services on the 
Internet are e-mail and the World Wide Web. You can access this network by 
connecting your computer to a telephone, DSL (Digital Subscriber Line), or 
cable line and signing up with an Internet Service Provider (ISP). 



Internet Servers 

store information so other 
computers can access it 
from the Internet. 




Your computer 

connects to the 
Internet through 
an ISP. 



i 
1 

\ 



ISP Servers 

let you connect to 
the Internet and 
access your e-mail 
messages. 




If you want to access the Internet you need: 

s A modem - a device that connects your computer, using a telephone, 
DSL, or cable line, to other computers or servers. 

s An Internet Service Provider - a company that provides access to the 
Internet through an ISP server. When you connect to an ISP, the ISP server 
lets you access the Internet and your e-mail messages. 

s A Web browser - a program that displays information from the World 
Wide Web. 

s An e-mail program - a program that lets you create, send, and receive 
e-mail messages over the Internet. 



64 



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Setting up an Internet account 

Setting up an Internet account 

Before you can view the information on the World Wide Web, you need to 
set up an Internet account with an Internet Service Provider (ISP). If you have 
chosen America Online as an ISP, follow these instructions to set up and 
connect to your account. To establish a different ISP service, or to transfer an 
existing account to this computer, contact the ISP directly. 

If you set up an account with America Online, an Internet e-mail address is 
created for you. After completing the setup you are ready to access the 
Internet. 



Help and 
Support 



For more information on setting up an Internet account, 
click Start, then select Help and Support or Help. 



To set up an Internet account with America Online: 

Select Start, then select All Programs, then America Online. 

2 Follow the on-screen instructions. After setting up your account, you can 
connect to the Internet and access your e-mail services. 



ep 



www.gateway.com 65 



Chapter 5: Using the Internet 

Accessing your Internet account 



Help and 
Support 



For more information on accessing your Internet account, 
click Start, then select Help and Support or Help. 



To connect to your America Online Internet account: 

1 Select Start, then select All Programs, then America Online. 

2 Complete the member name and password information, then click 
Connect. The computer dials the Internet account telephone number. 

If you are using a service other than America Online, check with your ISP for 
the correct procedure for connecting. 

After connecting, the Web browser window opens. For information about the 
Web and the Web browser, see "Using the World Wide Web" on page 67. 

To disconnect from your America Online Internet account: 

s Click X in the top right corner of the America Online program. Your 
computer disconnects from the Internet. 



Important 





© 



Make sure that your computer disconnects correctly from 
your Internet account. If you do not have an "unlimited 
hours" ISP account, you may have to pay for the time that 
you are connected, even if you are not at the computer. 



If you are using a service other than America Online, check with your ISP for 
the correct procedure for disconnecting. 



66 www.gateway.com 



Using the World Wide Web 



Using the World Wide Web 



The World Wide Web is a multimedia window to the Internet that gives you 
access to millions of information sources. 

Information on the Web comes to you on Web pages, which are electronic 
documents that you view using a Web page display program called a browser. 
You can use any of the commercially available Web browsers, like M icrosoft 
Internet Explorer, which comes installed on your new computer. 

Web pages can contain text, animations, music, and other multimedia 
features. 

A group of related Web pages is called a Web site. You can access Web sites to 
shop, track investments, read the news, download programs, and much more. 

You can explore a Web site or visit other Web sites by clicking areas on the 
Web page called links, or hyperlinks. A link may be colored or underlined text, 
a picture, or an animated image. You can identify a link by moving the mouse 
pointer over it. If the pointer changes to a hand, the item is a link. 

To learn more about using the Web browser features, select Help in the menu 
bar. 



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67 



Chapter 5: Using the Internet 



Connecting to a Web site 



After you set up an account with an Internet Service Provider (ISP) such as 
America Online, you can access the many information sources on the World 
Wide Web. 



Help and 
Support 



For more information on connecting to a Web site, click 
Start, then select Help and Support or Help. 



To connect to a Web site: 

1 Connect to your Internet account. After the computer connects, adefault 
opening page or welcome screen opens. 

2 To go to a different Website, type the address (called aURL for "Universal 
Resource Locator") in the browser address bar (for example 
www.gateway.com) then click GO on the browser address bar. 



J* 



-OR- 

On the current Web page, click a link to a Web site. 

The Web browser locates the server computer on the I nternet, downloads 
(transfers) data to your computer, and displays the page on the site that 
you requested. 



Sometimes Web pages display slowly. The speed that a Web page displays on 
your screen depends on the complexity of the Web page and other Internet 
conditions. Additionally, the speed of your connection will determine how 
fast Web pages display. 



68 www.gateway.com 



Using the World Wide Web 



Downloading files 



Downloading is the process of transferring files from a computer on the 
Internet to your computer. 

To protect your computer against viruses, make sure that you scan the files 
you download. For more information, see "Protecting your computer from 
viruses" on page 207. 



Help and 
Support 



I For more information on downloading files, click Start, then 
select Help and Support or Help. 



OP To download files or programs from a Web site: 

1 Connect to your Internet account. 

2 In the address bar, type the address of the Web site that contains the file 
or program you want to download, then click GO on the browser address 
bar. 

-OR- 

Click a link on a Web page to navigate to the Web site containing the 
file that you want to download. 

3 Create or locate the folder where you want to store the file on your 
computer. 

4 Click the link on the Web page for the file that you want to download. 

5 Follow the on-screen instructions for saving the file in the folder that 
you created. 

A copy of the file is down loaded to your computer. The time that it takes 
to transfer the file to your computer depends on file size and Internet 
conditions. 

6 Open the folder that you created. 

7 Install or view the downloaded file by double-clicking it. If applicable, 
follow the instructions provided on the Web site to run or install the 
program. 





www.gateway.com 69 



Chapter 5: Using the Internet 



Using e-mail 



E-mail (electronic mail) letsyou send messages to anyonewho has an Internet 
connection and e-mail address. E-mail is usually a free service of your Internet 
account. 

The Internet never closes, so you can send e-mail messages at any time. Your 
e-mail messages arrive at most e-mail addresses in minutes. 

An e-mail address consists of a user name, the ©symbol, and the Internet 
domain name of the Internet Service Provider (ISP) or company that "hosts" 
that user. Your e-mail address is assigned when you sign up for an account 
with an ISP. For example, a person with an account with America Online 
might have an e-mail address that is similar to this one: 



jdoeffi 



aol.com 



User name Internet domain name 



Sending e-mail 



Help and 
Support 



For more information on sending e-mail, click Start, then 
select Help and Support or Help. 



(yp To send e-mail using America Online: 

1 Connect to your America Online account. 

2 Click Write. 

3 Type the e-mail address of the recipient you want to send e-mail to in 
the Send To box. 

4 Type the subject of your e-mail in the Subject box. 



70 



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Using e-mail 



5 Type the e-mail message. 

6 When finished, click Send Now. Your e-mail is sent over the Internet to 
the e-mail address you specified. 

Checking your e-mail 



Help and 
Support 



For more information on checking your e-mail, click Start, 
then select Help and Support or Help. 



To check your e-mail using America Online: 

1 Connect to your America Online account. 

2 Click Read. 

For more information about managing and organizing your e-mail messages, 
see the online help in your e-mail program. 



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Chapter 5: Using the Internet 



72 www.gateway.com 



Using 
Multimedia 




This chapter provides information on using the multimedia capabilities of 
your notebook. Read this chapter to learn how to: 

s Use the diskette drive 

s Use the CD/DVD drive 

s Play CDs and DVDs 

s Record and play audio files 

s Use Media Player 

s Use MusicMatch 

s View the display on a television 



www.gateway.com 73 



Chapter 6: Using Multimedia 



Using diskettes 



The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). 
Diskettes are useful for storing files or transferring files to another computer. 
If the diskette drive is not installed on your notebook, see "Changing bay 
modules" on page 144. 



Warning 

o 



Do not expose diskettes to water or magnetic fields. 
Exposure could damage the data on the diskette. 




Activity 
indicator 



Diskette 
slot 



Eject 
button 



To use a diskette: 

1 Insert the diskette into the diskette drive with the label facing up. 

2 To access a file on the diskette in Windows XP, click Start, then select My 
Computer, then the drive letter, then double-click the file. 

-OR- 

To access a file on the diskette in Windows Me, Windows 2000, or 
Windows 98, double-click the My Computer icon, the drive letter, then the 
file. 

3 To remove the diskette, make sure the drive activity indicator or diskette 
drive indicator (see "Status indicators" on page 23) is off, then press the 
diskette eject button. 



74 



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Using the CD/DVD drive 



Using the CD/DVD drive 



You can use your computer to enjoy a wide variety of multimedia features, 
such as making recordings, listeningto audio CDs, and watching DVD movies. 
If the CD/DVD drive is not installed on your notebook, see "Changing bay 
modules" on page 144. 



Inserting a CD or DVD 




Activity 
indicator 



Eject button 



Manual 
eject hole 



To insert a CD or DVD: 



1 Press the eject button on the CD/DVD drive. After the disc tray opens 
slightly, pull the tray completely open. 

2 Place the disc in the tray with the label facing up, then press down 
carefully on the disc until it snaps into place. 



Important 

m 



When you place a single-sided disc in the tray, make sure 
that the label side is facing up. If the disc has two playable 
sides, place the disc so that the name of the side you want 
to play is facing up. 



3 Push the tray in until it is closed. 



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75 



Chapter 6: Using Multimedia 



Adjusting the volume in Windows XP 

You can usethevolumecontrolsto adjust the overall volumeand thevolume 
of specific sound devices in your computer. 



Help and 
Support 

® 



For more information on adjusting volume, click Start, then 
select Help and Support. 



To adjust the overall volume level using hardware controls: 

s On the keyboard, press the volume system key combination Fn+#» or 
Fn+«]»t to change the volume, or press the mute system key combination 
Fn+@ to turn off all sound. 



76 www.gateway.com 



Adjusting the volume in Windows XP 



To adjust the overall volume level from Windows: 

1 Click Start, then select Control Panel. The Control Panel window opens. 

2 Select Sounds, Speech, and Audio Devices. 

3 Select Adjust the system volume. The Sounds and Audio Devices Properties 
dialog box opens. 



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4 On the Volume tab, drag the Device Volume slider to change the volume 
or click to select the Mute check box, then click OK. 





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77 



Chapter 6: Using Multimedia 

0P To adjust specific volume levels: 

1 Click Start, then select Control Panel. The Control Panel window opens. 

2 Select Sounds, Speech, and Audio Devices. 

3 Select Adjust the system volume. The Sounds and Audio Devices Properties 
dialog box opens. 



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4 On the Volume tab, click Advanced in the Device volume area. The Master 
Volume dialog box opens. 



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If the device you want to adjust does not appear in the Master Volume 
dialog box, select Options, Properties, select the audio device you want 
to adjust, then click OK. 



78 



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Adjusting the volume in Windows XP 

Drag the volume level and balance sliders for the device you want to 
adjust, then close the window. For more information about the volume 
controls, select Help in the Master Volume dialog box. 

Click X in the top right corner of the Master Volume dialog box. 




www.gateway.com 79 



Chapter 6: Using Multimedia 

Adjusting the volume in Windows Me, 
Windows 2000, and Windows 98 

You can usethevolumecontrolsto adjust theoverall volumeand thevolume 
of specific sound devices in your computer. 



HelpSpot 



For more information on adjusting volume, click Start, then 
select Help. 



To adjust overall volume level: 

s On the keyboard, press the volume system key combination Fn+#» or 
Fn+«]>t to change the volume, or press the mute system key combination 
Fn+@ to turn off all sound. 

-OR- 

Click the speaker icon on thetaskbar, then drag the slider to change the 
volume or click to select the Mute check box. 




80 



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Adjusting the volume in Windows Me, Windows 2000, and Windows 98 



To adjust specific volume levels: 

1 Double-click the speaker icon on thetaskbar. TheVolumeControl dialog 
box opens. 



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If the device you want to adjust does not appear in the Volume Control 
dialog box, select Options, Properties, select the audio device you want 
to adjust, then click OK. 

Drag the volume level and balance sliders for the device you want to 
adjust, then close the window. For more information about the volume 
controls, select Help in the Volume Control dialog box. 





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81 



Chapter 6: Using Multimedia 

Listening to CDs in Windows XP, 
Windows Me, and Windows 2000 

Use the Windows Media Player to listen to CDsin WindowsXP, Windows Me, 
and Windows 2000. For more information about using the Windows 
Media Player, select Help. 

(Tp To play a CD: 

1 Insert a CD into the CD/DVD drive. 

2 If a message asks you to chose a CD player, select Windows Media Player. 
The Windows Media Player opens. 

:: ; When the media player opens, click ► (play). 




Stop 
Previous 



Volume 



Next 







82 



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Listening to CDs in Windows 98 



Listening to CDs in Windows 98 

Use the Windows CD Player to play an audio CD. 

(7f> To play a CD: 

s Insert a CD into the CD/DVD drive. The CD Player opens and the CD 
plays. 

If the CD Player does not open automatically when you insert the CD, 
open it from the Start menu by clicking Start, then selecting Programs, 
Accessories, Entertainment, then CD Player. When the CD Player opens, 
click ► (play). 



Pause 
Play Stop 



C CD Player 



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Forward CD 



If you do not hear audio or you want to change the volume, see 
"Adjusting the volume in Windows Me, Windows 2000, and 
Windows 98" on page 80. 





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83 



Chapter 6: Using Multimedia 



Recording and playing audio 



Use the instructions below to make an audio recording by speaking into the 
microphone. Your Solo notebook has a built-in microphone, however you can 
also plug an external microphone into the available microphone jack. See 
"Left Side" on page 3 for the location of the jack. 



Help and 
Support 



For more information on recording and playing audio, click 
Start, then select Help and Support or Help. 



To make an audio recording: 

Click Start, then select All Programs, Accessories, Entertainment, then 
Sound Recorder. The Sound Recorder opens. 



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2 Click • (record), then speak into the microphone. 

3 When you finish recording, click ■ (stop). 

4 Select File, then Save As. The Save As dialog box opens. 

5 Name the recording, specify the path, then click Save. The recording is 
saved. 



84 



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Recording and playing audio 

To play an audio recording in Sound Recorder: 

1 Open the Sound Recorder. 

2 Select File, then Open. The Open dialog box opens. 

3 Select the file you want to play back, then click Open. 

4 Play thefileby clicking ► (play), then stop playing thefile by clicking ■ 
(stop). 



www.gateway.com 85 



Chapter 6: Using Multimedia 



Playing audio and video files with the 
Windows Media Player 

The Windows Media Player can play several types of audio and video files, 
including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more 
information about using the Windows Media Player, select Help. 

fTjS* To play a file using the Windows Media Player: 

1 In Windows XP or Windows Me, click Start, then select All Programs, then 
Windows Media Player. 

-OR- 

In Windows 98, click Start, then select Programs, Accessories, 
Entertainment, then Windows Media Player. 

The Windows Media Player opens. 

Video file 
nformation 



Video 
screen 




2 Select File, then Open. The Open dialog box opens. 



86 



www.gateway.com 



Recording and playing audio 

3 Select the file you want to play, then click Open. 

4 Play thefileby clicking ► (play), then stop playing thefile by clicking ■ 
(stop). 

Playing a DVD 

A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data 
capacity. Becauseof thisincreased capacity, full-length movies, several albums 
of music, or several gigabytes of data can fit on asingledisc. If your computer 
has a DVD drive, you can play DVDs with the DVD Player program. For more 
information about playing DVDs, select Help in the DVD player program. If 
the CD/DVD drive is not installed on your notebook, see "Changing bay 
modules" on page 144. 

To play a DVD: 

1 Make sure that the speakers are turned on or headphones are plugged in 
and that the volume is turned up. 

2 Turn off your system screen saver and standby timers. 

3 Click Start, then select All Programs, DVD Player, then DVD Player. The 

DVD Player video screen and control panel open. 

4 Insert a DVD into the DVD drive, then click ► (play). The DVD plays. 

5 To control the DVD or adjust the volume, use the controls in the 
DVD player. For more information on using the DVD player, see its 
online help. 



www.gateway.com 87 



Chapter 6: Using Multimedia 



Using MusicMatch 



Using MusicMatch™, you can: 
s Play music CDs 

s Create M P3 music files from your music CDs 
s Use your music files to build a music library 
s Enter music track information 
s Listen to Internet Radio 

For more information on using MusicMatch, see its online Help. 



Playing CDs 



You can use the MusicMatch program to play music CDs. 

OP To play a music CD in Windows XP: 

1 Insert the music CD into theCD/DVD driveon your computer. Thefirst 
time you insert a CD, the Audio CD dialog box opens. 



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33 







88 



www.gateway.com 



Using MusicMatch 



2 Click Play Audio CD using mmjb, select Always do the selected action, then 
click OK. MusicMatch opens, the CD begins playing, and the names of 
the music tracks appear in the playlist area. 



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The next time you insert an audio CD, MusicMatch plays the CD 
automatically. 

To play a music CD in Windows Me, Windows 2000, and Windows 98: 

1 Double-click the musicmatch JUKEBOX icon on your desktop. MusicMatch 
opens. 

2 Insert the music CD into the CD/DVD drive on your computer, then click 
the CD tab. The names of the music tracks appear in the playlist area. 



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3 Click *■ (play). 



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89 



Chapter 6: Using Multimedia 



Creating music files 



Using MusicMatch, you can copy the tracks from a music CD to your 
computer's hard drive as M P3 files. 

Here are some terms that you need to know before you get started: 

s Bit rate is the number of bits required to store one second of music. 
CD quality is 128 kilobits per second. A high bit rate gives you better 
sound quality but the file size is also larger. For information about 
changing the sound quality settings, see the online help in MusicMatch. 

s MP3(MPEG Layer 3) is a standard for digitally compressing high-fidelity 
music into compact files without noticeably sacrificing quality. MP3 files 
end in the file extension .mp3. 

s Ripping is the process of copying a music track from a music CD and 
storing it on your computer's hard drive. 

To create (rip) MP3 files: 

1 Open MusicMatch by clicking Start, then selecting All Programs, 
MusicMatch, then MusicMatch Jukebox. 



Insert a CD into the CD/DVD drive, then click 
window opens. 



(record). The Recorder 



In the Recorder window, select the tracks you want to record, then 
click • (REC). Thetracksthat you selected arecopied asMP3filesto your 
computer's hard drive. 








90 



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Using MusicMatch 



Editing track information 



After you add a CD track as an M P3 file to your music library, you can edit 
the track's information. 

{?p To edit track information: 

1 In MusicMatch, click My Library. The library window opens. 

2 In the library window, right-click the file, then select Edit Track Tag(s). The 
Edit Track Tag dialog box opens. 



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3 Enter information such as track title, lead artist, album, and genre. 

4 Click OK. The new track information is displayed in the MusicMatch 
playlist, music library, and recorder. 





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91 



Chapter 6: Using Multimedia 



Building a music library 



Use Musi cMatch to build a music library. You can organize your music tracks 
by categories, find a track quickly by using the sort features, and add 
information to a music file. 

You can add music tracks to your music library by: 

s Creating MP3 files- When you create MP3 files from thetrackson your 
music CD, MusicMatch automatically adds these files to your music 
library. 

s Dragging and Dropping - Drag and drop files from Windows Explorer 
or your desktop to the music library. 

s Downloading files from the Internet- When you are connected to the 
Internet, MP3 files that you download are automatically added to your 
music library. 



92 www.gateway.com 



Using MusicMatch 



Changing the music library display settings 



To change the music library display settings: 

1 In MusicMatch, select Options, then Settings. The Settings window opens. 

2 Click the Music Library tab. 




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3 Select the categories that you want to display in the columns, then 
click OK. 





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93 



Chapter 6: Using Multimedia 



Listening to Internet radio 



Use the Radio feature in MusicMatch to listen to Internet Radio stations. 

(?P To listen to an Internet radio station: 

1 Connect to the Internet, then in MusicMatch, click Radio Stations. 




The Radio window opens. 




94 



www.gateway.com 



Using MusicMatch 

2 To select one of the MusicMatch Internet radio stations, select one of the 
Popular Stations. You can also choose another Internet radio station by 
clicking Broadcast Stations, then clicking Station Selector. 







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3 Select a radio station, then click Play. MusicMatch connectstothestation. 

Using advanced features 

You can also use MusicMatch to create your own music CDs and to download 
MP3 files to your portable MP3 player. See the MusicMatch online Help. 



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95 



Chapter 6: Using Multimedia 

Viewing the display on a television 

The TV out jack lets you view your notebook display on a TV screen. 



Important 

a 

Important 

m 



To turn on external video by default, connect the television 
(or other external video device) before starting your 
notebook. 



Audio is not transmitted through the TV out jack. Use the 
notebook speakers, a set of headphones or external 
powered speakers, or connect your notebook to a stereo 
system to hear sound from a DVD. DVD playback to a VCR 
will be scrambled by copyright protection technology. 



To connect your notebook to a TV: 

1 With your notebook off, connect one end of a standard RCA video cable 
to the TV out jack on the notebook, port replicator, or docking station. 

2 Connect the other end of the cable to the video in jack on your TV or 
VCR. 

3 Turn the television or VCR on. 

4 Start your notebook. 

5 In Windows XP, click Start, then select Control Panel. Click Appearance and 
Themes. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Settings, then Control Panel. 

6 Click/Double-click the Display icon. The Display Properties dialog box 
opens. 

7 Click the Settings tab. 

8 Reset your display screen area setting to 640 x 480 with large text fonts 
for best viewing. For more information on customizing screen settings, 
see "Adjusting the screen and desktop settings" on page 128. 

9 Click the S3DuoVue tab. 



96 www.gateway.com 



Viewing the display on a television 



1 Select the TV checkbox. 



Important 

11 Click Apply. 

12 Click OK. 



If the TV symbol is grayed out, the system has not detected 
a television. Make sure that the television is turned on and 
connected correctly. 



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97 



Chapter 6: Using Multimedia 



98 www.gateway.com 



Sending and 
Receiving 





PhoneTools lets you send and receive faxes using the modem. 

After you have created a document using a spreadsheet, word processor, or 
graphics program, you can send it as a fax. You can also receive faxes on your 
notebook. This chapter shows you how to: 

s Set up a fax cover page 

s Create and send a new fax 

s Fax a document you created in another program 

s Receive, view, and print a fax 



Help and 
Support 



For more information on using the fax functions in 
PhoneTools, click Start, then select Help and Support or 
Help. 



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99 



Chapter 7: Sending and Receiving Faxes 



Setting up your cover page 



Before you send yourfirstfax, you need to set up your user information. Your 
fax cover sheets and fax headers will contain this information, which is 
required by law. 



To set up your fax cover page: 

1 If PhoneToolsisnotopen, click Start, then select All Programs, PhoneTools, 
then PhoneTools. 



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2 Select Setup, then select General Setup. The General Setup dialog box 
opens. 

3 Click the Customize tab, then type your personal information in the User 
boxes. 

4 Click the Fax tab, then enter your name and fax number in the Fax 
identifier text box. This identifier information is required by law. You can 
enter up to 20 characters in the text box. We suggest using eight 
characters for your identifier name, followed by 12 characters for your 
telephone number. 



100 



www.gateway.com 



Setting up your cover page 



Important 



5 Click OK. 



Some fax machines cannot use special characters such 
as hyphens. We suggest using spaces instead of hyphens 
in telephone and fax numbers. 



If you want to change the logo that appears on the cover page, select 
Setup, then select Logo Management. The Logo Management dialog box 
opens. 

Import Clear 
button button 



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7 If you do not want the PhoneTools logo on your cover page, click the 
picture then click the clear button. 

-OR- 

If you want to replace the PhoneTools logo with one of your own, click 
the import button then select a picture for the logo. The picture must 
be saved in a supported format (.BMP, .DGR, .GIF, JPG, .PCX, T31, or 
TIF) and be small enough to fit in the logo box. 



8 Click OK. 



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101 



Chapter 7: Sending and Receiving Faxes 



Sending a fax 



To send a fax: 

1 If PhoneToolsisnotopen, click Start, then select All Programs, PhoneTools, 
then PhoneTools. 

2 Click Send Fax. The Send Fax Wizard opens. 



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102 



www.gateway.com 



Setting up your cover page 

3 Enter the recipient's name, company (if applicable), and fax number, then 
click Next. 



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4 Type the message text in the Message Text area. 

5 Select a cover page tern pi ate from theTemplate list, then click Next. If you 
typed a message in the Message Text area, you must select a cover page. 

If you want to attach a file, make sure the file is not open, then click 
(browse), select the file, then click Open. 



7 Click Next, then click Finish. The Confirm Transmissions dialog box 
opens. 

8 Click Send. PhoneTools dials the fax number and sends your fax. 



Important 



® 



If for any reason you receive a failed transmission 
message, select Send, then Outbox. Right-click the fax that 
was not sent to modify it. 



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103 



Chapter 7: Sending and Receiving Faxes 

Faxing from programs 

To fax a document directly from most programs: 

1 In the program with the document open, click File, then select Print. The 
Print dialog box opens. 

2 Select the printer CAPTURE FAX BVRP, then click OK. The Send Fax Wizard 
opens. 

3 Complete the wizard as instructed in "Sending a fax" on page 102. 



Receiving and viewing a fax 






f?P To receive and view a fax: 

1 If PhoneToolsisnotopen, click Start, then select All Programs, PhoneTools, 
then PhoneTools. When PhoneTools isopen, it detects incoming faxes and 
stores them in the In Box. 



Important 

m 



Your notebook cannot detect incoming faxes while in the 
Standby power-saving mode. For information on changing 
power savings settings, see "Changing power settings" on 
page 114. 

Make sure no other device (such as an answering 
machine) is set up to answer the telephone on fewer rings 
than PhoneTools. 

2 To view a fax, click Fax Inbox, then double-click the fax you want to view. 
The fax viewer opens, where you can view and print the fax. 





104 www.gateway.com 



Managing Power 




Whileyour notebook is running on battery power, you should manage power 
consumption to get the most use out of the battery. This chapter shows you 
how to: 

s Check and recharge the battery 

s Change batteries 

s Recalibrating the battery 

s Install a second battery 

s Extend the life of the battery by conserving battery power and using 
alternate power sources 

s Change power-saving settings 



www.gateway.com 105 



Chapter 8: Managing Power 

Monitoring the battery charge 

Closely monitor the battery charge. When the battery charge gets low, change 
the battery or connect to AC power immediately to prevent losing any 
unsaved work. 

Monitor the battery charge by: 

s Positioning the cursor over the power cord icon It or battery icon H in 
the taskbar. A battery status window opens. M ove the cursor away from 
the icon to close the window. 

s Pressing Fn -Status to view the Status display, which opens in the upper 
left corner of the screen. The Status display shows the current power 
source, the battery charge, and the power management mode. 

s Waiting for a Low Battery warning message to appear. 

If your battery charge indicators display what looks like an in accurate charge, 
you may need to recalibrate the battery. For more information, see 
"Recalibrating the battery" on page 108. 



106 www.gateway.com 



Recharging the battery 



Recharging the battery 



d 3 



Both the main and the optional secondary batteries recharge while they are 
installed and your notebook is connected to AC power. While the batteries 
are recharging, the battery charge indicator turn so range and the battery icon 
in the taskbar has a lightning bolt V. 

To externally recharge the secondary battery: 

s Plug the Gateway Solo 5300 AC power adapter into the secondary 
battery's power connection. 




The battery begins charging, and the battery charge indicator turns red. 
When the battery is completely charged, the battery charge indicator 
turns off, and you can disconnect the AC power adapter. 




Battery charge indicator 



® 



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107 



Chapter 8: Managing Power 



Recalibrating the battery 



If your notebook unexpectedly goes into Standby mode while you are using 
it but the battery charge is not low, you may need to recalibrate your battery. 
You should also recalibratethe battery once a month to maintain theaccuracy 
of the battery gauge. 

To recalibrate the battery: 

Disconnect the AC adapter. 

2 Turn on your notebook. 

3 As soon as it starts and you see a startup screen, press F2. The BIOS Setup 
program opens. 

4 Open the Exit menu. 

5 Highlight Smart Battery Calibration, then press Enter. You are prompted 
to start the recalibration program. 



Important 






Do not interrupt the battery recalibration process. If 
recalibration is interrupted, you must start the process over 
again. 

After the battery has been fully discharged and the notebook has turned 
itself off, re-connect the AC adapter and fully recharge your battery. 
Recharging may takeseveral hours. After the battery finishes recharging, 
the battery meter displays accurate battery charge. 



108 www.gateway.com 



Changing batteries 



Changing batteries 



The main battery must be changed while the notebook is turned off, unless 
the secondary battery is installed. 



Warning Danger of explosion if battery is incorrectly replaced. 

Replace only with the Gateway Solo 5300 Li-Ion battery. 
Discard used batteries according to the manufacturer's 
instructions. 

The battery used in this device may present a fire or 
chemical burn hazard if mishandled. Do not disassemble, 
heat above 212°F (100 °C), or incinerate. Dispose of used 
battery promptly. Keep away from children. 

To replace the main battery: 

1 If your notebook is on, save all work and shut down the notebook. 

2 Close the notebook cover, turn your notebook over, slide the battery 
release latch, and lift the battery out of the bay. 




3 Place a charged battery into the bay and press down until it snaps into 
place. 



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109 



Chapter 8: Managing Power 



Installing a second battery 



Your notebook has a modular bay that accepts a second battery. When a 
second battery is installed, the system uses power from the second battery 
when the main battery's power is exhausted. The second battery charges when 
the notebook is connected to AC power. 



Warning Danger of explosion if battery is incorrectly replaced. 

Replace only with the Gateway Solo 5300 Li-Ion battery. 
Discard used batteries according to the manufacturer's 
instructions. 

The battery used in this device may present a fire or 
chemical burn hazard if mishandled. Do not disassemble, 
heat above 100°C (212°F) or incinerate. Dispose of used 
battery promptly. Keep away from children. 

To install a second battery: 

1 Close the notebook cover, and turn your notebook over. 

2 Slide the bay module latch and pull the bay module straight out. 




110 



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Changing batteries 

3 Firmly push thesecond battery straight into the bay until the latch clicks 
into place. 




4 Open your notebook and resume working. 



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111 



Chapter 8: Managing Power 

Extending battery life 

Conserving battery power 

While using the battery to power your notebook, conserve power by: 

s Dimming the display as low as is comfortable. 

s Removing PC Cards when you do not need them. Many PC Cards use a 
small amount of power while inserted, even if they are not being used. 

s M odifying the Power Management settingsfor maximum power savings. 
For more information, see "Changing power settings" on page 114 or 
"Changing power settings in Windows NT" on page 121. 

s Closing the display panel to turn off the display while you are not using 
your notebook. The display stays off until you open the panel again. 

s Using Hibernate mode for maximum power savings while the notebook 
is not in use. For more information, see "To activate Hibernate mode:" 
on page 118. 

s UsingtheCD/DVD driveonly when necessary. CD/DVD drives use a large 
amount of power. 

s Recharge the battery often, take an extra battery, and fully recharge the 
batteries before traveling. For more information, see "Recharging the 
battery" on page 107 and "Changing batteries" on page 109. 

Using alternate power sources 

To extend battery life, use alternate power sources whenever possible. 

s If traveling internationally, take electrical adapters. Save the battery for 
times when you cannot use a power adapter. If you plan on taking your 
AC power adapter, also take a single-plug power surge protector. 

s If you will haveaccessto an EmPower™ in-flight power receptacle or an 
automobile cigarette lighter, use an airplane/automobile power adapter. 
Save the battery for times when you cannot use a power adapter. 

s To find AC power outlets in airports, lookforthem nextto support pillars, 
in large areas such as boarding gates, and under banks of telephones. 



112 www.gateway.com 



Extending battery life 



Changing power modes 



You can usethefollowing powermodesto lengthen thelifeof your notebook's 
battery: 

s Standby - while your notebook is on standby, it switches to a low power 
state where devices, such as the LCD screen and drives, turn off. 

s Hibernate - (also called save to disk) writes all current memory (RAM ) 
information to the hard drive, then turns your notebook completely off. 
The next time you turn on the notebook, it reads the memory 
information from the hard driveand opensthe programs and documents 
that were open when you activated Hibernate. For more information on 
using Hibernate mode, see "To activate Hibernate mode:" on page 118. 

Using Standby mode 

Always save your work before using Standby mode. When in Standby, your 
computer reduces or turns off the power to most devices except memory. 
However, the information in the memory is not saved to the hard drive. If 
power is interrupted, the information is lost. 

When in Hibernate mode, your computer saves all memory information to 
the hard drive, then turns the power completely off. 



If your computer 
is... 



...and you 
want to... 



.then 



On 



On 



Enter 
Standby mode 



Enter Hibernate 
mode (must be 
enabled) 



In Windows XR click Start, then click 
Turn Off Computer, then click Stand By. 

-OR- 

In Windows Me, Windows 2000, or 
Windows 98, press Fn+Standby. 

In Windows XR click Start, then click 
Turn Off Computer, press and hold 
Shift, then click Hibernate. 

- OR- 

In Windows Me, Windows 2000, or 
Windows 98, click Start, then select 
Shut Down, Hibernate, then click OK. 



In Standby or Exit Standby or Press the power button. 

Hibernate mode Hibernate mode 



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113 



Chapter 8: Managing Power 



Changing power settings 



You can change the function of the power button, Standby key, and 
power-saving timers by changing power settings on your notebook. 

You can customize power settings from the Windows Control Panel by 
selecting power schemes, setting power alarms, adjusting advanced power 
settings, and activating Hibernate mode. 

Power schemes (groups of power settings) let you change power saving options 
such as when the monitor or hard drive is automatically turned off. You can 
select one of the defined power schemes or create a custom power scheme. 

Alarms can alert you when the battery charge is low. 

Advanced power settings let you assign different power saving modes to the 
power button and Standby key. 



Help and 
Support 



For more information on changing power settings, click 
Start, then select Help and Support or Help. 



To change the power scheme 

1 In Windows XP, click Start, then select Control Panel. Click Performance 
and Maintenance. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Settings, then Control Panel. The Control Panel window opens. If you do 
not seethe Power Options or Power Management icon, click view all Control 
Panel options. 



114 www.gateway.com 



Changing power settings 



2 Click/Double-Click the Power Options or Power Management icon. The 
Power Options Properties dialog box opens. 



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3 Select a power scheme from the Power Scheme list. 

-0R- 

Set the timers, then save your custom power scheme by clicking Save As 
and typing a name for the scheme. 

4 Save the changes by clicking OK. 



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115 



Chapter 8: Managing Power 



To change the alarm options: 

1 In Windows XP, click Start, then select Control Panel. Click Performance 
and Maintenance. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Settings, then Control Panel. The Control Panel window opens. If you do 
not seethe Power Options or Power Management icon, click view all Control 
Panel options. 

2 Click/Double-Click the Power Options or Power Management icon. The 
Power Options Properties dialog box opens. 

3 Click the Alarms tab. 






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4 Adjust the alarm settings, then save the changes by clicking OK. 



116 



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Changing power settings 
To change advanced power management settings: 

1 In Windows XP, click Start, then select Control Panel. Click Performance 
and Maintenance. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Settings, then Control Panel. The Control Panel window opens. If you do 
not seethe Power Options or Power Management icon, click view all Control 
Panel options. 

2 Click/Double-Click the Power Options or Power Management icon. The 
Power Options Properties dialog box opens. 

3 Click the Advanced tab. 



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4 Select a power savings mode to be activated by the power button, then 
save the changes by clicking OK. 



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117 



Chapter 8: Managing Power 



To activate Hibernate mode: 

1 In Windows XP, click Start, then select Control Panel. Click Performance 
and Maintenance. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Settings, then Control Panel. The Control Panel window opens. If you do 
not seethe Power Options or Power Management icon, click view all Control 
Panel options. 

2 Click/Double-Click the Power Options or Power Management icon. The 
Power Options Properties dialog box opens. 

3 Click the Hibernate tab. 




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Select the Enable hibernation check box, then click Apply. Hibernate mode 
is now an option you can select on the Advanced tab and in the 
Turn Off Computer dialog box. 



118 



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Changing power settings 

To use Hibernate mode: 

s To use hibernation as a power savings mode, open the Power Options 
dialog box, click the Power Schemes or Advanced tab, select Hibernate as 
one of the power settings, then save the changes by clicking OK. 

s To manually place your computer into hibernation: 

s In WindowsXP, click Start, then click Turn Off Computer, press and 
hold Shift, then click Hibernate. 

s In Windows Me, Windows 2000, and Windows 98, click Start, then 
select Shut Down, Hibernate, then click OK. 

Changing SpeedStep settings 

The processor installed in your notebook may use Intel® SpeedStep™ 
technology to conserve battery power. A SpeedStep-equipped processor can 
change its operating speed according to the power source. Your notebook's 
default settings operate the processor at full speed while connected to 
AC power and at reduced speed (which uses less power) while using battery 
power. 

To change SpeedStep settings in Windows Me, Windows 2000, and 
Windows 98: 

Click Start, then select Settings, then Control Panel. The Control Panel 
window opens. If you do not seethe Power Options or Power Management 
icon, click view all Control Panel options. 

2 Double-click the Power Options or Power Management icon. The Power 
Options Properties dialog box opens. 



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Chapter 8: Managing Power 



3 Click the Intel SpeedStep technology tab. 



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4 Change any of the following settings: 

s To run the processor at full speed regardless of the power source, 
change the Running on batteries setting to Maximum Performance. 

s To run the processor at reduced speed (using less power) regardless 
of the power source, change the Plugged in setting to Battery 
Optimized Performance. 

s To turn off theSpeedStep technology control, click Advanced, select 
the Disable Intel SpeedStep technology control check box, then click 
OK. 

s To remove the SpeedStep icon from the taskbar, click Advanced, 
select the Remove icon from taskbar check box, then click OK. 

5 Click OK. 



120 



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Changing power settings 

Changing power settings in Windows NT 

In Windows NT, you can monitor the remaining battery charge and set low 
battery warnings. 

To monitor the remaining battery charge: 

1 Double-click the battery icon or power cord icon on the taskbar. The 
APM for NT dialog box opens. 

2 Click the Power Status tab. The current battery charge and estimated 
working time remaining appear. 

3 Click OK. 

{?& To set the low battery warning: 

1 Double-click the battery icon or power cord icon on the taskbar. The 
APM for NT dialog box opens. 

2 Click the Settings tab, then select the Enable Low Battery Warning check 
box. 

3 Click OK. When the battery charge is very low, you seea warning message. 



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Chapter 8: Managing Power 



122 www.gateway.com 



Travel Tips 




These tips can make traveling with your notebook more convenient and 
trouble-free. This chapter provides information on: 



s Using the modem 

s Transferring files 

s Protecting your notebook from loss and theft 

s Managing your notebook's power efficiently 



Tips & Tricks 



C 



To access the contents of this guide while you are traveling, 
download an electronic copy from 
www.gateway.com/support/manlib/. 



Modem 



s Take a modem cable to connect the modem to telephone jacks. If you 
are traveling internationally, take telephonejack adapters or an acoustic 
handset coupler. 

s Take a telephone line protector. 

s Take a telephone line tester to check for unsafe lines, especially if you 
are traveling internationally. 

s Take remote access information with you so you can connect to your ISP 
while outside of your usual calling area. A list of country dialing codes 
may be especially useful if you are traveling internationally. 



www.gateway.com 



123 



Chapter 9: Travel Tips 



Files 



Copy your working files from your desktop computer to your notebook 
before you travel. 

If you need to access your desktop computer files from your notebook 
while traveling, set up the desktop computer for remote access. Contact 
your network system administrator for more information about remote 
access. 

Takeextradiskettesfortransferringfiles between computers and backing 
up files. 



Security 



s Get a locking cable for your notebook so you can attach a cable lock and 
leave the notebook in your hotel room while you are away. 

s Always keep your notebook with you while waiting in airports, train 
stations, or bus terminals. Be ready to claim your notebook as soon as it 
passes through the x-ray machine in security checkpoints. 

s Write down your notebook model number and serial number (available 
on the system label) in case of theft or loss, and keep the information 
in a safe place. Also, tape your business card or an address label to your 
notebook and accessories. 

s Whoever sits next to you or behind you can see your notebook display. 
Avoid working with confidential files until you can be sure of privacy. 

s Use a startup password to restrict access to your notebook. 



Important 





Use a password that you can remember, but that is difficult 
for someone else to guess. The password feature is very 
secure, with no easy way to recover a forgotten password. 
If you forget your password, you must return your notebook 
to Gateway for service. Call Gateway Technical Support for 
instructions. 



124 



www.gateway.com 



To create a startup password: 

1 Restart your notebook. As soon as you see a startup screen, press F2. 
The BIOS Setup utility opens. 

2 Open the Security menu, then highlight Password on boot and press 
Enter. 

3 Highlight Enabled, then press Enter. 

4 Highlight Set Supervisor Password, then press Enter and follow the 
instructions. You must set the supervisor password in order to set 
the user (startup) password. 

5 Highlight Set User Password, then press Enter and follow the 
instructions. This is the password you need to enter at startup. 

6 Exit the BIOS Setup utility by opening the Exit menu, then selecting 
Exit Saving Changes. When you start your computer, you are 
prompted to enter the user password you set in Step 5. 



Power 



To get the best performance from your notebook, avoid using the battery 
whenever possible, monitor the battery charge, and use the most efficient 
power management settings. 

s For information on conserving battery power, see "Conserving battery 
power" on page 112. 

s For information on using alternate power sources, see "Using alternate 
power sources" on page 112. 

s For information on monitoring the battery charge, see "Monitoring the 
battery charge" on page 106. 



www.gateway.com 125 



Chapter 9: Travel Tips 



126 www.gateway.com 



Customizing 
Your Notebook 




This chapter provides information about customizing your notebook by 
changing settings in Windows. 

You can: 

s Change screen and display settings 

s Change the background and screen saver 

s Adjust the touchpad settings 



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127 



Chapter 10: Customizing Your Notebook 

Adjusting the screen and desktop 
settings 

Adjusting the color depth and screen area are two of the most basic display 
settings you may need to change. You can also adjust settings such as the 
screen background and screen saver. 

Adjusting the color depth 

Color depth is the number of colors your LCD displays. Various image types 
require various color depths for optimum appearance on your LCD. For 
example, simple color drawings may appear adequately in 256 colors while 
color photographs need millions of colors to be displayed with optimum 
quality. 

Windows lets you choose from several color depth settings for your LCD. We 
recommend 16-bit High Color setting be used at all times. 

If the color in your images seems "false" or "jumpy," especially after you have 
played agameorrun a video-intensive program, check the color depth setting 
and return it to 16-bit High Color, if necessary. 



Help and 
Support 



For more information on adjusting the color depth, click 
Start, then select Help and Support or Help. 



128 www.gateway.com 



Adjusting the screen and desktop settings 
To change the color depth: 

1 In Windows XP, click Start, then select Control Panel. Click Appearance and 
Themes. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Settings, then Control Panel. 

2 Click/Double-click the Display icon. The Display Properties dialog box 
opens. 

3 Click the Settings tab. 




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4 Select a setting from the Color Quality or Colors list. 

5 To save your changes in Windows XP, click OK, then click Yes. 

-OR- 

To save your changes in Windows Me, Windows 2000, or Windows 98, 
click OK, then click OK again. 



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129 



Chapter 10: Customizing Your Notebook 



Adjusting the screen resolution 



You can change the screen resolution to a size you prefer. For example, you 
can increase the resolution to fit more icons on your desktop, or you can 
decreasethe resolution to make reading and identifying objects on thedisplay 
easier. The higher the resolution, the smaller individual components of the 
screen (such as icons and menu bars) appear. 



Help and 
Support 



For more information on adjusting the resolution, click 
Start, then select Help and Support or Help. 



(vr To change the screen resolution: 

1 In Windows XP, click Start, then select Control Panel. Click Appearance and 
Themes. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Settings, then Control Panel. 

2 Click/Double-click the Display icon. The Display Properties dialog box 
opens. 



130 www.gateway.com 



Adjusting the screen and desktop settings 



3 Click the Settings tab. 



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Drag the Screen Resolution or Screen area slider to the size you prefer. 

5 To save your changes in Windows XP, click OK, then click Yes. 

-OR- 

To save your changes in Windows Me, Windows 2000, or Windows 98, 
click OK, then click OK again. 



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131 



Chapter 10: Customizing Your Notebook 

Applying a color scheme 

A color scheme is a set of colors that you can apply to your Windows 
environment. For example, you can change the appearance of such things as 
the desktop, windows, and dialog boxes. You can select an existing scheme 
or create your own. 



Help and 
Support 



For more information on applying a color scheme, click 
Start, then select Help and Support or Help. 



(vr To select a color scheme in Windows XP: 

1 Click Start, then select Control Panel. Click Appearance and Themes. 

2 Click Display, then click the Appearance tab. 



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3 Select a scheme from the Color Scheme list, then click OK. 



132 



www.gateway.com 



Adjusting the screen and desktop settings 



To select a color scheme in Windows Me, Windows 2000, or Windows 98: 

Click Start, then select Settings, then Control Panel. The Control Panel 
window opens. 

2 Click/Double-click the Display icon. The Display Properties dialog box 
opens. 

3 Click the Appearance tab. If you want to apply one of Windows' color 
schemes, go to Step 6. 



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4 If you want to create a new scheme, select various items from the Item 
list and change their settings. 

5 Click Save As, type a name for the new scheme, then click OK. 

6 Select a color scheme from the Scheme list. An example of the scheme 
appears in the area above the list. 

7 Click OK. 



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133 



Chapter 10: Customizing Your Notebook 



Changing the desktop background 



In WindowsMe, Windows 2000, and Windows 98, the Windows desktop 
background can be changed to either a picture or HTML document. Windows 
provides several background pictures. You can also use pictures or HTML 
documents that you have created or retrieved from other sources. 

In Windows XP, the Windows desktop background picture can be changed. 
Windows provides several alternative backgrounds, or you can use pictures 
that you have created or retrieved from other sources. 



Important 

m 



In Windows Me or Windows 98, if Active Desktop is turned 
on and you have chosen to display Web content, the 
standard desktop background will be partially or 
completely hidden, so you may not be able to see changes 
you have made in the background. 



(vr To change the desktop background in Windows XP: 

1 Click Start, then select Control Panel. Click Appearance and Themes. 

2 Click Display, then click the Desktop tab. 




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Adjusting the screen and desktop settings 



3 Select a background picture from the Background list. 
-OR- 

Select a background picture from another location by clicking Browse. 

4 If you want the picture you chose to cover the entire screen, select Stretch 
or Tile from the Position list. 

If the picture you chose does not cover the entire screen and you did 
not choose to tile or stretch theimagein Step 5, you can change the sol id 
color behind the picture by selecting a color from the Color list. 

6 Click OK. 



Help and 
Support 



For more information on changing the desktop 
background, click Start, then select Help and Support or 
Help. 



To change the background in Windows Me, Windows 2000, or Windows 98: 

Click Start, then select Settings, then Control Panel. The Control Panel 
window opens. 

2 Click/Double-click the Display icon. The Display Properties dialog box 
opens. 



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Chapter 10: Customizing Your Notebook 



3 Click the Background tab. 






•■-. 




i#r.< i Skt »iv*i*.fcir ■* l-T>IL 



|jjh±fata 



1 



pr— i 



> 



cww i j _SA*_ 



4 Select a background picture from the Select a background picture or HTML 
document as Wallpaper list. 

-0R- 

Select a background picture from another location by clicking Browse. 

5 If you want the picture you chose to cover the entire screen, select Tile 
from the Picture Display list. 

If the picture you chose does not cover the entire screen and you did 
not choose to tile the image in Step 5, you can change the solid color 
behind the picture by clicking Pattern, selecting a pattern from the Pattern 
list, then clicking OK. 

7 Click OK. 




136 



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Adjusting the screen and desktop settings 



Selecting a screen saver 



You can use a screen saver to keep others from viewing your screen while you 
are away from your computer. Windows supplies a variety of screen savers 
that you can choose from, and many more are available from the Internet 
and as commercial products. 



Help and 
Support 



For more information on changing the screen saver, click 
Start, then select Help and Support or Help. 



(vr To select a screen saver: 

1 In Windows XP, click Start, then select Control Panel. Click Appearance and 
Themes. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Settings, then Control Panel. 

2 Click/ Double-click the Display icon. The Display Properties dialog box 
opens. 



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Chapter 10: Customizing Your Notebook 



3 Click the Screen Saver tab. 



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4 Select a screen saver from the Screen Saver list. Windows previews the 
screen saver. 

5 If you want to customize the screen saver, click Settings and then make 
your changes. If the Settings button is not available, you cannot 
customize the screen saver you selected. 

6 In Windows XP, if you want to display the Welcome (Login) screen 
whenever you close the screen saver, select theOn resume, display Welcome 
screen check box. 

7 If you want to change the time before the screen saver is activated, click 
the up or down arrows next to the Wait box. 

8 Click OK. 



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Changing the touchpad settings 



Changing the touchpad settings 

You can adjust the double-click speed, pointer speed, left-hand or right-hand 
configuration, and other touchpad settings. 



Help and I For more information on changing the mouse settings, click 
Support Start, then select Help and Support or Help. 

® 

(vr To change your touchpad settings: 

1 In Windows XP, click Start, then select Control Panel. Click Printers and 
Other Hardware. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Settings, then Control Panel. If you do not seethe Mouse icon, click view 
all Control Panel options. 

2 Click/Double-click the Mouse icon. The Mouse Properties dialog box 
opens. 

3 Click one of the tabs to change your touchpad settings: 

s Buttons lets you change the button configuration and the 
double-click speed. 

s Pointers lets you customize the appearance of your cursor and 
pointer. 

s Pointer Options lets you set your pointer speed and pointer trails. 

4 To view and change other touchpad settings, click the other tabs in the 
dialog box. For more information on other touchpad settings, click Help. 

5 Click OK to save changes. 




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Chapter 10: Customizing Your Notebook 



140 www.gateway.com 



Upgrading Your 
Notebook 




This chapter provides information about adding hardware devices to your 
notebook, including: 



s PC Cards 

s Bay modules 

s Memory 

s Hard drive 

s Mini PC card 



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Chapter 1 1 : Upgrading Your Notebook 

Adding PC Cards 

Your notebook has two PC Card slots (also known as PCMCIA card slots). 
These slots accept Type I, II, III, and Zoom Video cards. 

You do not need to restart your notebook when changing most cards because 
your notebook supports hot-swapping. Hot-swapping means that you can 
insert a PC Card while your notebook is running. If your PC Card does not 
work after hot-swapping, refer to the PC Card manufacturer's documentation 
for further information. 



Help and 
Support 



For more information on adding PC Cards, click Start, then 
select Help and Support or Help. 



0P To insert a PC Card: 

s Push the card firmly into the PC Card slot label-side up until the outer 
edge of the card is flush with the side of the notebook. 




® 



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Adding PC Cards 



To remove a PC Card: 

Click the % icon in thetaskbar, then select the PC Card name and 
click Stop. 

-OR- 

Turn off the notebook. 

2 Release the eject button by pressing the PC Card eject button once. 

3 Eject the PC Card by pressing the eject button again. 








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Chapter 1 1 : Upgrading Your Notebook 



Changing bay modules 



Your notebook's modular bay supports different bay modules, such as a second 
battery, or a CD, CD-RW, DVD, LS-120, or second hard drive. 



Module bay 



Module bay 
latch 




Important 

m 



When changing modules while the notebook is turned on, 
you must run the BayManager before replacing the 
module. 

When changing modules while the notebook is turned off, 
you do not need to run BayManager. 



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Changing bay modules 

To change bay modules: 

1 Make sure your notebook is on or off (not in Standby or Hibernate mode). 
If your notebook is off, close the cover, turn the notebook over and go 
to step 4. 

2 If your notebook is on, double-click the BaySwap icon <sJ in the 
taskbar, then click Remove/Swap. 



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3 When prompted, close the cover and turn your notebook over. 

4 Slide and hold the release latch, then pull the module straight out. 




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Chapter 1 1 : Upgrading Your Notebook 



5 Push the new module straight into the bay until it clicks into place. 




6 Open the notebook. 

7 If your notebook is on, click the OK button in the BaySwap dialog box. 
If your notebook is off, turn it on. 





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Preventing static electricity discharge 



Preventing static electricity discharge 

The components inside your computer are extremely sensitive to static 
electricity, also known as electrostatic discharge (ESD). 



Caution ESD can permanently damage electrostatic discharge 

I sensitive components in the computer. Prevent ESD 

damage by following ESD guidelines every time you open 
I the computer case. 



A 



Warning 



To avoid exposure to dangerous electrical voltages and 
moving parts, turn off your computer and unplug the power 
cord and modem cable before opening the case. 



Before installing memory or replacing the hard drive or Mini PCI card, follow 
these guidelines: 

s Turn off the computer power. 

s Wear a grounding wrist strap (available at most electronics stores) and 
attach it to a bare metal part of the computer. 



Warning 

o 



To prevent risk of electric shock, do not insert any object 
into the vent holes of the notebook. 



s Touch a bare metal surface on the back of the computer. 

s Unplug the power cord and modem cable. 

s Remove the main battery (and secondary battery, if installed). 

Before working with computer components, follow these guidelines: 

s Avoid static-causing surfaces such as carpeted floors, plastic, and packing 
foam. 

s Remove components from their antistatic bags only when you are ready 
to use them. Do not lay components on the outside of antistatic bags 
because only the inside of the bags provide electrostatic protection. 

s Always hold expansion cards by their edges or their metal mounting 
brackets. Avoid touching the edge connectors and components on the 
cards. Never slide expansion cards or components over any surface. 



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Chapter 1 1 : Upgrading Your Notebook 

Installing memory 

Your notebook uses memory modules called SO-DIM Ms (Small Outline Dual 
Inline Memory Modules). The modules are available in various capacities and 
any module can be placed in any available slot. Use only PC100 memory 
modules for upgrading your memory. 

To add or replace memory modules: 

1 Follow the instructions under "Preventing static electricity discharge" on 
page 147. 

2 Shut down your notebook, then disconnect the power adapter and 
modem cable. 

3 Turn the notebook over, then remove the main battery (and second 
battery, if installed). For more information, see "Changing batteries" on 
page 109 and "Installing a second battery" on page 110. 



Warning 



Disconnect the power adapter, remove the battery, and 
disconnect the modem cable before you remove the 
memory bay cover. Replace the cover before you restore 
power or reconnect the modem cable. 



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Installing memory 



4 Remove the memory bay cover screw, and then remove the memory bay 
cover. 




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5 If you are removing a module, gently press outward on both clips at either 
end of the memory module until the module tilts upward. Pull the 
memory module out of the slot. 




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Installing memory 



6 Hold the new or replacement module at a 30-degree angle and press it 
into the empty memory slot. This module is keyed so that it can only 
be inserted in one direction. If the module does not fit, make sure the 
slot in the module lines up with the tab in the memory bay. 



Important 

m 



Use only PC100 (100 MHz) memory modules. 




7 Gently push the module down until it clicks in place. 

8 Replace the memory bay cover and cover screw, insert the battery, 
connect the AC adapter, and turn on your notebook. 



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Chapter 1 1 : Upgrading Your Notebook 



Replacing the main hard drive 



To replace the main hard drive: 

1 Follow the instructions under "Preventing static electricity discharge" on 
page 147 for important precautions. 

2 Shut down your notebook, then disconnect the power adapter and 
modem cable. 

3 Turn the notebook over, then remove the main battery (and second 
battery, if installed). For more information, see "Changing batteries" on 
page 109 and "Installing a second battery" on page 110. 

4 Remove the hard drive screw, then pull the drive kit straight out from 
the notebook. 




5 Place the new hard drive kit in the bay, slide it into the connector, then 
replace the screw to secure the hard drive to the notebook. 





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Replacing the Mini PCI card 



Replacing the Mini PCI card 



Your notebook has a Mini PCI card slot which may hold a Mini PCI card. If 
you need to install a new Mini PCI card, you must first remove the existing 
card. Perform this procedure only under direction from Gateway Technical 
Support. 



Caution Replace the Mini PCI card with Gateway-approved cards 

I only. Perform this procedure only under direction from 
Gateway Technical Support. 



A 



I 



(?P To replace the Mini PCI card: 

1 Follow the instructions under "Preventing static electricity discharge" on 
page 147 for important precautions. 

2 Shut down your notebook, then disconnect the power adapter and 
modem cable. 

3 Turn the notebook over, then remove the main battery (and second 
battery, if installed). For more information, see "Changing batteries" on 
page 109 and "Installing a second battery" on page 110. 



Warning 



Disconnect the power adapter, remove the battery, and 
disconnect the modem cable before you remove the 
Mini PCI cover. Replace the cover before you restore 
power or reconnect the modem cable. 



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Chapter 1 1 : Upgrading Your Notebook 



4 Remove the Mini PCI cover screw, then remove the cover. 




5 Press outward on both retaining clips until the board tips up at an angle. 




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Replacing the Mini PCI card 



6 Carefully remove the connecting cables from the card. 




Remove the card from the notebook. 




8 Install the new card according to the manufacturer's directions. 

9 Afterthe new card is installed, replacethe Mini PCI cover and screw, then 
reconnect power and resume work. 



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Chapter 1 1 : Upgrading Your Notebook 



156 www.gateway.com 



Using the Port 
Replicator and 
Docking Station 




Checking out the port replicator 

The optional port replicator gives you a convenient way to attach external 
devices such as a monitor, a full-size keyboard, or an AC adapter. 

Although devices can be attached directly to the ports on the notebook, the 
port replicator lets you make all of those connections in one step. The port 
replicator also gives you access to additional ports notfound on thenotebook. 



Important 

m 



The port replicator may include ports that are not 
supported by the Solo 5300. 



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Chapter 12: Using the Port Replicator and Docking Station 



Front 



Release latch 




Docking posts 



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Left side 



Checking out the port replicator 




USB ports 



Dual-mode 
Kensington lock slots 



Component 

USB ports 



Dual-mode 
Kensington lock 
slots 



Icon Description 



•^ 



Plug a USB device (such as a USB scanner) 
into one of these ports. When the notebook 
is docked, only the USB ports on the port 
replicator are available. 

Secure your notebook and port replicator to 
an object by connecting a Kensington cable 
lock to these slots. 

Connect the lock here to secure only the port 
replicator (left slot). 

Connect the lock here to secure both the port 
replicator and the notebook (right slot). 



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Chapter 12: Using the Port Replicator and Docking Station 



Back 



Line in jack 
Microphone jack 
Headphone jack 




Parallel port 



S/PDIF 
jack 

S-Video out jack 

TV out jack 



Power 
connector 



TV in jack 



Component 



Icon Description 



Headphone jack 


Q 


Microphone jack 


J^ 


Line in jack 


H- 


Line out jack 


(C ( ^ 


Parallel port 


A 



Plug amplified speakers or headphones into 
this jack. 

Plug a microphone into this jack. While the 
external microphone is connected, the built-in 
microphone is turned off. 



Plug an external audio device (such as a 
stereo) into this jack so you can record sound 
on your notebook or play sound through the 
notebook speakers. 

Plug an external audio device (such as a 
stereo) into this jack so you can play your 
notebook audio through that device. 

Plug a parallel device (such as a printer) into 
this port. 



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Checking out the port replicator 



Component 


Icon 


Description 


Serial port 


(IOIOI) 


Plug a serial device (such as a serial camera) 
into this port. 


Joystick/MIDI port 


4 


Plug a game joystick or an electronic MIDI 
musical instrument into this port. This port 
provides both MIDI in and out capabilities. 


Monitor port 


a 


Plug an external VGA monitor into this port. 


TV in jack 


M- 


Not functional with your notebook. 



TV out jack 

S-Video out jack 
S/PDIF jack 

Power connector 



Plug a standard RCA cable into this jack and 
> the jack on a TV or VCR so you can view your 
notebook display on a TV using NTSC/PAL 
Composite Video. 



Plug a standard S-Video cable into this jack 
and the jack on an S-Video device. 

Plug a standard RCA cable into this jack and 
the jack on a digital audio device. 



Plug the AC adapter into this connector. Use 
only the AC adapter for your particular model. 



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Chapter 12: Using the Port Replicator and Docking Station 



Right side 




PS/2 mouse port 



PS/2 
keyboard port 



Component 



Icon Description 



PS/2 mouse port 



PS/2 keyboard 
port 



. Plug a PS/2 mouse into this port. 

Important! You will not be able to use your touchpad while a 
mouse is plugged into this port. 



s 



Plug a PS/2 keyboard into this port. 



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Connecting to the port replicator 



Connecting to the port replicator 

You can attach your notebook to the port replicator while your notebook is 
off, on, or in Stand by/ Suspend mode. 



To attach your notebook to the port replicator: 

1 Connect external devices to the ports on the port replicator. 

2 Lift the release latch on the port replicator. 

3 Align the connector holes on the bottom of your notebook with the 
docking posts on the port replicator. 




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Chapter 12: Using the Port Replicator and Docking Station 



Press down on the release latch until it snaps into place. 




Important 

a 



The notebook may detect additional devices and add 
drivers after being attached to the port replicator. This 
process must be completed for components to work 
correctly. Follow any on-screen instructions, if necessary. 



To separate the notebook from the port replicator: 

1 Click Start, then select Undock Computer. The Undock Computer menu 
item appears in the Start menu only while the notebook is docked. 

2 Lift the release latch on the port replicator until the notebook is 
disconnected, then lift the notebook away from the docking posts. 





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Checking out the clocking station 

Checking out the docking station 

The optional docking station gives you a convenient way to attach external 
devices such asa monitor, a full-size keyboard, or an external pointing device. 
Although devices can be attached directly to ports on the notebook, the 
docking station lets you make all of those connections in one step. It also 
provides additional ports and other expansion features. 



Important 



The docking station may include ports that are not 
supported by the Solo 5300. 



Front 



Docking port 




Docking posts 



Docking eject 
button 



Release latch 



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Chapter 12: Using the Port Replicator and Docking Station 



Left side 




S/PDIFjack 



Dual-mode 
Kensington lock slots 



USB ports 



Component 



Icon Description 



Plug a standard RCA cable into this digital 
audio output jack and the jack on a digital 
audio device. 

Plug a USB device into one of these ports. 
These ports and the notebook USB ports can 
be used at the same time. 

Secure your notebook and docking station to 
an object by connecting a Kensington cable 
lock to these slots. 

Connect the lock here to secure only the 
docking station (left slot). 

Connect the lock here to secure both the 
docking station and the notebook (right slot). 



S/PDIF jack 


D ooo 


USB ports 


•^* 


Dual-mode 
Kensington lock 
slots 





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Back 



Checking out the clocking station 



Right channel analog audio out jack 
Left channel analog audio out jack 
TV out (Composite Video) jack 
TV in (Composite Video) jack 







Parallel 
port 



Serial 
port 



Joystick/ 
MIDI port 



Monitor port 



II 



■ 



S-Video in jack 
S-Video out jack 
Power connector 



Component 



Icon Description 



Right channel analog 
audio out jack 



Left channel analog audio 
out jack 



TV out (Composite 
Video) jack 



TV in (Composite Video) 
jack 



:<^>r 



b4->)) 



Q 



Parallel port 



Plug a standard RCA cable into this jack for a 
right stereo channel audio connection to an 
audio device. 

Plug a standard RCA cable into this jack for a 
left stereo channel audio connection to an audio 
device. 



Plug a standard RCA cable into this jack and 
*■ the jack on a TV or VCR so you can view your 
notebook display on a TV using NTSC/PAL 
Composite Video. 

Not functional with your notebook. 



Plug a parallel device (such as a printer) into 
this port. 



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Chapter 12: Using the Port Replicator and Docking Station 



Component 


Icon 


Description 


Serial port 


|ioioi) 


Plug a serial device (such as a serial camera) 
into this port. 


Joystick/MIDI port 


4 


Plug a game joystick or an electronic MIDI 
musical instrument into this port. This port 
provides both MIDI in and out capabilities. 


Monitor port 


D 


Plug an external VGA monitor into this port. 


S-Video in jack 


B- 


Not functional with your notebook. 


S-Video out jack 


B. 


Plug a standard S-Video cable into this jack and 
the jack on an S-Video device. 


Power connector 





Plug the AC adapter into this connector. Use 
only the AC adapter for your particular model. 



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Right side 



Checking out the clocking station 




PC Card slots 



Headphone 
jack 

Microphone jack 

Line in jack 

Line out jack 



PS/2 keyboard port 
PS/2 mouse port 



Power 
button 



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Chapter 12: Using the Port Replicator and Docking Station 



Component 



Icon 



Description 



PC Card slots 



Headphone jack 


O 


Microphone jack 


/ 


Line in jack 


H- 


Line out jack 


(c^ 


PS/2 mouse port 


a 



PS/2 keyboard port 
Power button 







Insert Type I, II, and III PC Cards into these 
slots. 

Plug amplified speakers or headphones into 
this jack. 

Plug a microphone into this jack. While the 
external microphone is connected, the built-in 
microphone is turned off. 

Connect an external audio source (such as a 
stereo) to this jack so you can record sound 
on your notebook or play sound through the 
notebook speakers. 

Connect an amplified external audio device 
(such as a stereo) to this jack so you can play 
your notebook audio through that device. 

Plug a PS/2 mouse into this port. 

Important! You will not be able to use your 
touchpad while a mouse is plugged into this 
port. 



Plug a PS/2 keyboard into this port. 



Use this as an alternate power button. 



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Connecting to the clocking station 



Connecting to the docking station 

You can attach your notebook to the docking station while your notebook is 
off, on, or in Stand by/ Suspend mode. 



Important 



When the notebook is docked, the docking station must be 
connected to AC power to function properly. 



(?P To dock your notebook: 

1 Refer to the docking station's packing materials for first-time setup 
instructions. 

2 Connect external devices to the docking station. 

3 Lift the release latch on the docking station. 

4 Align the connector holes on the bottom of your notebook with the 
connector posts on the docking station. 




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Chapter 12: Using the Port Replicator and Docking Station 



Press down on the release latch until it snaps into place. 








To undock your notebook: 

1 Click Start, then select Undock Computer or press the Docking Eject button 
on the front of the docking station. The Undock Computer menu item 
appears in the Start menu only while the notebook is docked. 

2 Lift the release latch on the docking station until the notebook is 
disconnected. 

3 Lift the notebook off of the docking posts. 




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Connecting to the clocking station 



Adjusting audio settings 



Your notebook is configured to use only its internal audio jacks and speakers, 
even while docked. To turn on the docking station's external speakers and 
audio jacks, if you have Windows Me, you must change audio settings (the 
settings are changed automatically in Windows NT and Windows 2000). You 
can also configure the notebook's internal speakers (analog audio) to pass 
through the digital audio jack to the docking station. 

(?P To turn on the docking station's external speakers and audio jacks in 
Windows Me: 

1 Double-click the speaker icon on thetaskbar. TheVolumeControl dialog 
box opens. 

2 Click Advanced. The Advanced Controls for Volume Control dialog box 
opens. 

3 Click Docked Speakers for analog audio. The docking station audio jacks 
are turned on. 

-OR- 

Click Enable S/PDIF for digital audio. The docking station digital audio 
jack is turned on. 



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Chapter 12: Using the Port Replicator and Docking Station 



Installing a PCI card in the docking 
station 

You can install one standard half-length PCI card in your docking station. 



Important 



The PCI card bay cover is locked when the release latch 
is down and the docking station is secured using the 
Kensington lock slot. 



To install a PCI card: 

Remove your notebook from the docking station. 

2 Unplug all cables, including the power cord. 

3 Remove the screw on the back of the docking station. 




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Installing a PCI card in the clocking station 

4 Lift the release latch on the docking station, then slide the cover straight 
back and lift it off. 




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Chapter 12: Using the Port Replicator and Docking Station 

5 If your card requires access for cables, push out the side panel cover and 
store it in a safe place. 




6 Remove the retaining screw from the card bracket in the card bay. 

Install the PCI card in the card slot. 
8 Secure the card by replacing the retaining screw. 



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Installing a PCI card in the clocking station 

9 Replace the cover by setting it flat on the docking station and sliding it 
forward into place. Do not tilt the cover. 




1 Replace the screw that secures the cover to the docking station. 




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Chapter 12: Using the Port Replicator and Docking Station 



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Networking 
Your Notebook 




Connecting your home, small office, or home office computers lets you share 
drives, printers, and a single Internet connection among the connected 
computers. 

This chapter contains information about: 

s Benefits of a home, small office, or home office network 

s The Gateway Connected Home 

s Network connection types 

s Your networking shopping list 



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Chapter 13: Networking Your Notebook 

Using a network 

A network lets you: 
s Share a single Internet connection 
s Share computer drives 
s Share peripheral devices 
s Stream audio and video files 
s Play multi-player games 

Sharing a single Internet connection 

A network makes sharing the Internet easy. Each computer or Internet 
appliance that is connected to the network can share the same modem and 
telephone line or broadband connection and access the Internet at the same 
time. This saves on the cost of installing another telephone line for your 
second computer and paying for a second Internet Service Provider (ISP) 
account. 

■ 

Important Most ISPs allow multiple users at the same time. 

If you use America Online as your ISP, you can: 

s Log onto America Online through one of your screen names 
and the other computers can access the Internet using an 
Internet browser. 

s Upgrade your service to AOL for Home Networks. This 
service allows more than one of your screen names to be 
online through your home network at one time. 



Sharing drives 



With a network, you can copy files from computer to computer by copying 
and pasting or dragging and dropping. You will no longer waste your time 
transferring files by using diskettes. In addition, you can map a drive from a 
computer on thenetwork to a driveon another computer, and access thefile 
as if it were located on the hard drive of the computer you are using. 



180 www.gateway.com 



Using a network 



Sharing peripheral devices 



Each computer that is connected to the network can share the same peripheral 
devices, such as a printer. Select print from the computer you are currently 
using and your file is automatically printed on your printer no matter where 
it is located on your network. 



Streaming audio and video files 



With a network, you can store audio files (such as the popular .MP3 files) and 
video files on any networked computer, then play them on any of the other 
computers or devices connected to your network, a process called streaming. 
Add a digital music player such as the Gateway Connected Music Player, and 
you can integrate your stereo system into your network as well. 



Playing multi-player games 



With a home network, you can play multi-player games. Load a game like 
M icrosoft M idtown M adness 2 on yourcomputers, and in minutes, you and your 
friends can race in competing cars through the streets of San Francisco. 



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Chapter 13: Networking Your Notebook 

Introducing the Gateway Connected 
Home 

TheGateway Connected Home connects all your computers and other devices 
so that you can share files, programs, peripheral devices, and much more from 
any computer in your house. The picture below shows an example Gateway 
Connected Home. 




182 



www.gateway.com 



Introducing the Gateway Connected Home 



Components of a Gateway Connected Home 

The Gateway Connected Home begins with two computers and a connection. 
From there, you can add computers and devices to fit your specific needs. You 
can connect: 

s Any or all of your connected computers to your Internet connection 
simultaneously. 

s A Gateway Connected Touchpad to your 
connected home so that more than one screen 
name can log onto America Online 
simultaneously. 




Your notebook computer to your connected 
homeso you can share files and print at home. 




A Gateway Connected Music Player to your connected home to play 
audio files, located on any connected computer, anywhere in your home, 
either through your stereo system or through powered speakers. 




www.gateway.com 



183 



Chapter 13: Networking Your Notebook 

Selecting a network connection 

One of the biggest decisions you will need to make when creating your 
network iswhattypeof connection you will use. Gateway supports both wired 
and wireless connections. 

Wired connections 

HPNA (Home Phoneline Networking Alliance) and Ethernet are two popular 
types of wired networks. 



HPNA 



Creating an HPNA network is as easy as knowing where your telephone jacks 
and computers are located. HPNA uses your home's standard telephone lines 
and telephone jacks instead of special cabling to connect computers. You can 
use your networked computers at the same time as you connect to your ISP, 
send a fax, or talk on your telephone. For the best performance, your 
computers or Internet appliances should have HPNA 2.0 network cards or 
jacks for connecting to your network. 

■ 

Important If you have more than one telephone line in your home or 

a office, make sure that all the computers in your network are 

connected to jacks that share the same telephone number. 



Ethernet or Fast Ethernet 

Ethernet is a type of connection commonly used in offices around the world. 
This type of connection can also be used to build small computer networks 
in the home. Ethernet is available at two different speeds: standard Ethernet, 
which runs at the same speed as HPNA 2.0, and Fast Ethernet, which runs 
up to ten times faster. To create an Ethernet network, you or your electrician 
must install special cables in your home or office. Your computers or Internet 
appliances must have Ethernet cards or jacks for connecting to a 10 or 10/100 
Ethernet switch or hub. If you are connecting just two computers, you can 
eliminate the switch or hub and use a special crossover cable. 

Important Check local code requirements before installing Ethernet 

|— -/x cable or other wiring in your home or office. Your municipality 

Kr may require you to obtain a permit and hire a licensed installer. 



184 www.gateway.com 



Selecting a network connection 

Broadband Internet connections 

You can use your computer's Ethernet or USB jack for more than just 
networking. Many broadband Internet connections, such as cable modems 
and DSL modems, connect to your computer's Ethernet or USB jack. Typically, 
if one computer is connected to the Internet, other networked computers can 
access the Internet through the shared Internet connection. A broadband, 
versus dial-up, connection adds speed and an "alwayson" connection to your 
home network. 



Wireless Connections 



Instead of connectingyourcomputerswith wires, you can consider two types 
of wireless networks. 



Warning 



Radio frequency wireless communication can interfere 
with equipment on commercial aircraft. Current aviation 
regulations require wireless devices to be turned off while 
traveling in an airplane. Bluetooth and IEEE 802.1 1 b (also 
known as wireless Ethernet or Wifi) communication 
devices are examples of devices that provide wireless 
communication. 

For general guidelines about radio frequency wireless 
devices, see "Safety, Regulatory, and Legal Information" 
on page 269. 



Wireless Ethernet 



A wireless Ethernet network (also known as IEEE 802.11b or WiFi) exceeds 
the speed of either HPNA 2.0 or standard Ethernet. In addition, this type of 
network allows you thefreedom to move about your homeor office with your 
computer. For example, you can take your notebook computer from your 
home office to your patio without having a telephone or Ethernet jack 
available. Although you save on the cost of wiring, the higher cost of wireless 
Ethernet equipment may result in a wireless network costing more than a 
wired one. 



Bluetooth 



Bluetooth is a short-range wireless method for creating a network. Like 
wireless Ethernet, Bluetooth allows your computer to send and receive data 
without wiring. However, unlike the wireless Ethernet, the range and speed 
of the Bluetooth connection are greatly reduced. Bluetooth isan ideal method 
for connecting a notebook computer, PDA, pager, cellular telephone, and 
printer that are all in close proximity. 



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Chapter 13: Networking Your Notebook 

Assessing your connection needs 

To select the type of network that will work best for you, consider how you 
will use your network. 

HPNA 

An HPNA network is appropriate if: 

s Your home, small office, or home office has a telephone jack with the 
same telephone number in each room that has a device you want to 
connect 

s You have several Windows-based computers that are used for drive 
sharing, printing to a single printer, or surfing the Internet 

s Your notebook computer has one of the following: 

s An HPNA jack for connecting to a telephone jack 
s A USB port to connect to a HPNA adapter 

s Cost savings is more important than network speed 

s Your connection speed needs are less than 10000 Kbps (see "Comparing 
data transfer speed" on page 188) 

Ethernet 

An Ethernet or Fast Ethernet network is appropriate if: 

s You are building a new homeor your existing home already has Ethernet 
cable installed in each room that has a device you want to connect 

s You are creating a network in an office or business 

s Network speed is more important than cost savings 

s You have a combination of Windows-based computers and 

non-Windows-based computers that are used for drive sharing, printing 
to a single printer, or surfing the Internet 

s Your notebook computer has an Ethernet jack for connecting to the 
network 



186 www.gateway.com 



Selecting a network connection 

Wireless Ethernet (IEEE 802.1 1 b, WIFi) 

A wireless Ethernet network is appropriate if: 

s You are looking for an alternative to using your telephone line or 
installing cable for connectivity 

s Network speed and the ability to move about with your computer are 
more important than cost savings 

s You have several Windows-based computers that are used for drive 
sharing, printing to a single printer, or surfing the Internet 

s Your notebook computer has wireless Ethernet (IEEE 802.11b) for 
networking 

s Your connection speed needs are less than 11000 Kbps (see "Comparing 
data transfer speed" on page 188) 

Bluetooth 

A Bluetooth network is appropriate if: 

s You are looking for an alternative to using your telephone line or 
installing cable for connectivity 

s Your PDA, pager, cellular telephone, or printer has Bluetooth for 
networking 

s Your connection needs are less than 1000 Kbps (see "Comparing data 
transfer speed" on page 188) 



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Chapter 13: Networking Your Notebook 



Comparing data transfer speed 



When deciding between connection types, compare thedifferent data transfer 
speeds provided by each to the programs you plan to run on your network. 
Thefollowing tableshows types of programs that you may run inyourhome 
or small office and the connection speed each requires. 



Type of Program 



Speed Required 



Voice over IP (VoIP) 
Multiplayer Game 
Dial-up Internet 
MP3 Audio Streaming 
Printer Sharing 
Broadband Internet 
File Sharing 



5-20 Kbps 
20-80 Kbps 
24-56 Kbps 
80-200 Kbps 
80-200 Kbps 



100-1000 Kbps 
300-40000 Kbps 
MPEG Video Streaming 4000-8000 Kbps 



The following table shows the Gateway-supported network type and the 
maximum speed of each. 



Connection 




Type 


Rated Maximum Speed 


Bluetooth 




Wireless 


1 000 Kbps 


HPNA2.0 




Wired 


1 0000 Kbps 


Ethernet 




Wired 


10000 Kbps 


Wireless Ethernet 
(IEEE 802.11b or 


WiFi) 


Wireless 


1 1 000 Kbps 


Fast Ethernet 




Wired 


100,000 Kbps 



188 



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Selecting a network connection 

When comparing the speed at which your network will need to run to the 
speed you can get from the connection type, you should consider which 
programs may run at the same time on your network. 

For example, you have stored several M P3 audio files on your network. You 
typically play music on your Gateway Connected Music Player, and at the 
same time your teenager may play music on another computer. Playing two 
M P3 audio files simultaneously requires 200 Kbps +200 Kbps =400 Kbps. If 
at the same time you are playing two MP3 audio files, you also print a file 
to your printer, the speed required increases to 
200 Kbps +200 Kbps +200 Kbps =600 Kbps. 

A comparison of the two tables on the previous page shows that HPNA 2.0, 
Ethernet, and wireless Ethernet can handle most programs on a network. If 
you anticipate using a combination of programs that regularly exceed 
10000 Kbps, you should consider installing Fast Ethernet for your connection. 



www.gateway.com 189 



Chapter 13: Networking Your Notebook 



Network shopping list 



Use the following shopping lists when purchasing equipment for your 
network. 



HPNA 



For an HPNA network you need: 

s An HPNA card installed in each 
desktop computer 

-OR- 

An HPNA/V.90 combination card 
installed in each desktop computer 

-OR- 

A USB HPNA adapter attached to 
each desktop or notebook 
computer 

-OR- 




HPNA card 




USB HPNA adapter 



An HPNA PC Card installed in each notebook computer 
s Modem cable going from each computer to the closest telephone jack 



Important 

m 



All HPNA components should be HPNA 2.0. A mixture of 
HPNA 1 .0 and HPNA 2.0 components will result in your 
network running at a slower speed. 



190 



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Network shopping list 



Ethernet 



For an Ethernet network you need: 

s An Ethernet card installed 
in each desktop computer 



-OR- 

An Ethernet jack on each 
desktop and notebook 
computer 

-OR- 




Ethernet card and hub 



An Ethernet PC Card installed in each notebook computer 

An Ethernet hub or switch with enough ports for each computer and 
device in the network (hubs are slightly cheaper than switches but may 
run slower than switches) 

Ethernet cable going from each computer to the hub or switch 



Important All Ethernet components should be either standard Ethernet 

(1 Mbps) or Fast Ethernet (1 00 Mbps). A mixture of Ethernet 
and Fast Ethernet components will result in your network 
running at the slower speed. 



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Chapter 13: Networking Your Notebook 



Wireless Ethernet 



For a wireless Ethernet network you need: 

s A wireless Ethernet (IEEE 802.11b) PCI 
card installed in each desktop 
computer 

-OR- 

A wireless Ethernet (IEEE 802.11b) PC 
Card installed in each notebook 
computer that does not have wireless 
Ethernet built-in 

s A wireless Ethernet (IEEE 802.11b) 
Access Point if you want to connect 
your wireless Ethernet to the Internet 
or a wired network 



Bluetooth 



For a Bluetooth network you need: 

s A Bluetooth PCI card installed in each 
desktop computer 

-OR- 

A Bluetooth PC Card installed in each 
notebook computer that does not have 
Bluetooth built-in 

s Devices with Bluetooth, such as PDAs, 
pagers, cellular telephones, and 
printers 




Wireless Ethernet PCI card 




Wireless Ethernet PC card 




Wireless Ethernet Access Point 



192 



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For more information 



For more information 



For more information about theGateway Connected Homeor networking an 
office, discuss your particular needs with your Gateway Country Store 
representative. In addition, several books and Internet sites are dedicated to 
networking. Refer to these sources for more information about networking 
your homeor office with HPNA, Ethernet, Wireless Ethernet, or Bluetooth. 



www.gateway.com 193 



Chapter 13: Networking Your Notebook 



194 www.gateway.com 



Moving from 
Your Old 
Computer 




Transferring software and hardware 
from your old computer 

If your new computer is replacing an old computer, you may have personal 
data files, Internet settings, a printer or other peripheral devices, and other 
unique computer settings that you want to move from your old computer to 
your new one. 

Using the Windows XP Files and Settings 
Transfer Wizard 

If your new computer is running Windows XP, you can move your data files 
and personal settings from your old computer to your new one by using the 
Files and Settings Transfer Wizard. You can take your display, Internet, and 
e-mail settings from your old computer and transfer them to the new one. 
The wizard also moves specific files or entire folders, such as My Documents, 
My Pictures, and Favorites. 

To open the Files and Settings Transfer Wizard: 

s Click Start, select All Programs, Accessories, System Tools, then Files and 
Settings Transfer Wizard. 



www.gateway.com 195 



Chapter 14: Moving from Your Old Computer 



Transferring files 



Da 



You can manually transfer your personal data files by 
copying them to removable media, such as a diskette, CD, 
or Zip disk, or by using a home network. For more 
information, see "Networking Your Notebook" on 
page 179. 



Finding your files 

Many programs automatically save your personal data files in the 

My Documents folder. Look in your old computer's My Documents folder for 

personal data files. Use Windows Find or Search to locate other personal data 

files. 

To find files in the My Documents folder: 

In Windows XP, click Start, then select My Computer. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, double-click the 
My Computer icon on the desktop. 

2 Double-click the C:\ drive icon. The C:\ window opens. 

3 Double-click the My Documents folder. The M y Documents window opens. 

You can often identify different data file types by looking at the file's extens/ on 
(the part of thefilenamefollowing the last period). For example, a document 
file might have a .DOC extension. 



File type 


File usually ends in... 


Documents 


.DOC, TXT, .RTF, .HTM, .HTML, .DOT 


Spreadsheets 
Pictures 


.XLS, .XLT, TXT 

JPG, .BMP, .GIF, .PDF, .PCT, TIF, .PNG 


Movies 


.MPEG, .MPG, .AVI, .GIF, .MOV 


Sound and Music 


.WAV, .CDA, .MP3, .MID, .MIDI 



196 www.gateway.com 



Transferring software and hardware from your old computer 
To find files using Find or Search: 

1 Click Start, then select Find or Search, then All Files or Folders or For Files 
or Folders. The Search Results window opens. 

2 Use Windows Search to locate data files by file name or file type. For help 
on finding files, select Help, then select Help Topics. 



Transferring Internet settings 




You can use different methods to transfer your Internet 
account from your old computer to your new one. 



Setting up your ISP 

s If your current Internet Service Provider (ISP) software came preinstalled 
on your new computer, run that setup program. If it asks to set up a new 
account or an existing one, choose to reconnect to an existing account. 

s If your current ISP software is not preinstalled on your new computer, 
locate the original Internet setup program provided by your local ISP, or 
contact your ISP to see if they have an updated version of their software, 
and install it on your new computer. 

s If you use MSN as your ISP, or if you know your ISP settings, use the 
Windows Internet Connection Wizard. 

To use the Internet Connection Wizard: 

Click Start, then select All Programs, Accessories, Communications, then 
New Connection Wizard. The New Connection Wizard window opens. 

2 Configure your Internet settings by following the on-screen instructions. 



www.gateway.com 197 




Chapter 14: Moving from Your Old Computer 

Transferring your e-mail and address book 

Refer to your old e-mail program's online help for information on exporting 
and importing e-mail messages and the address book. You can often export all 
of your old e-mail messages or address book to a diskette, then import them 
from the diskette in to your new computer'se-mail program. Alternatively, you 
may want to consider simply printing the old information or e-mailing it to 
yourself. 

Transferring your Internet shortcuts 

You can export and import your old bookmarks (Netscape Navigator) or 
favorites (Microsoft Internet Explorer). For more information, refer to your 
Internet browser program's online help. 

Reinstalling your old printer or scanner 

Older printers, scanners, or other peripheral devices may 
haveWindowssupport integrated (builtin), which means 
you do not need any additional software. Newer devices, 
however, usually require your original software 
installation CDs or diskettes. 

Reinstalling a USB printer or scanner 

USB devices may have special installation instructions. Refer to your USB 
device's installation guide. 

Reinstalling a parallel port printer 

You can usually install parallel port printers by following these steps. 

OP To reinstall your old printer: 

1 Exit Windows and turn off your computer. 

2 Connect your parallel port printer. 

3 Turn on your printer, then your computer. 

- T If Windows detects your printer, install your printer by following the 
on-screen instructions. You are finished. 

-OR- 

If Windows does not detect the printer, go to the next step. 



198 www.gateway.com 



Transferring software and hardware from your old computer 

5 In Windows XP, click Start, then select Control Panel. If you do not see 
the Printers and Faxes icon, click Switch to Classic View. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, click Start, then select 
Settings, then Control Panel. 

6 Click/double-click the Printers and Faxes icon, then click Add a printer. The 
Add Printer Wizard window opens. 

7 Install your printer by following the on-screen instructions. 

Refer to your peripheral device's user guide for installation information and 
tips. Because most installation software is periodically updated, you should 
also check the manufacturer's Web site for driver updates. 



Reinstalling your old programs 




You probably use some programs that did not come 
installed on your new computer, such as personal finance 
software, graphics programs, or games. 



Spend some time going through your old computer's Start and Programs 
menus, making note of any programs you want to install on your new 
computer. Locate your original program installation CDs and installation 
guides. Your original CDs and guides should contain any serial numbers or 
product ID keys that may be required for program installation and 
registration. Remember to check the manufacturer's Web site for important 
program updates. 



Tips & Tricks 



E> 



If your new computer comes with a newer version of a 
program, it is usually best to use the newer version than 
to reinstall the old one. 



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Chapter 14: Moving from Your Old Computer 



200 www.gateway.com 



Maintaining 
Your Notebook 




This chapter provides basic information about maintaining your computer 
hardware and software. 



Caring for your computer 

To extend the life of your system: 

s Becareful notto bump ordrop your computer, and do not putanyobjects 
on top of it. The case, although strong, is not made to support extra 
weight. 

s When transporting your computer, we recommend that you put it in a 
carrying case. 

s Keep diskettes, modular drives, and your computer away from magnetic 
fields. Magnetic fields can erase data on both diskettes and hard drives. 

s Nevertum off your computer when thehard drive indicator ison because 
data on the hard drive could be lost or corrupted. 

s Avoid subjecting your computer to extreme temperature changes. The 
case or LCD can become very brittle and easy to break in cold 
temperatures and can melt or warp in high temperatures. Damage due 
to either extreme is not covered by your warranty. As a general rule, your 
computer is safest at temperatures that are comfortable for you. 

s Keep all liquids away from your computer. When spilled onto computer 
components, almost any liquid can result in extremely expensive repairs 
that are not covered under your warranty. 



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201 



Chapter 15: Maintaining Your Notebook 



s Avoid dusty or dirty work environments. Dust and dirt can clog the 
internal mechanisms. 

s Set up a regular maintenance schedule according to the table below to 
keep your computer running at its best. 



Maintenance task 


Immediately 
after purchase 


Monthly 


When needed 


See... 


Create an emergency diskette 


X 






page 203 


Check for viruses 




X 


X 


page 207 


Manage hard drive space 






X 


page 209 


Clean up hard drives 




X 


X 


page 210 


Scan hard drive for errors 




X 


X 


page 211 


Defragment hard drive 




X 


X 


page 213 


Back up files 




X 


X 


page 215 


Recalibrate the battery 






X 


page 1 08 


Clean computer case 






X 


page 217 


Clean keyboard 






X 


page 218 


Clean screen 






X 


page 218 


Clean mouse 






X 


page 218 



202 



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Creating an emergency startup diskette 



Creating an emergency startup 
diskette 

An emergency startupd/sterteisadiskettethatcontainscritical information that 
you need to start your computer if Windows fails to start. You should create 
a startup diskette as soon as you get your computer. 



Help and 
Support 



I 



For more information on creating an emergency startup 
diskette, click Start, then select Help and Support or 
Help. 



To create an emergency startup diskette in Windows XP: 

1 If the diskette drive is not installed on your notebook, see "Changing bay 
modules" on page 144. 

2 Place a blank diskette labeled Startup into the diskette drive. 

3 Click Start, then select My Computer. The My Computer window opens. 

4 Right-click 3 1 /2 Floppy (A:), then select Format. The Format 3Vz Floppy (A:) 
dialog box opens. 



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203 



Chapter 15: Maintaining Your Notebook 



5 Select Create an MS-DOS Startup Disk, then click Start. Windows copies files 
to the emergency startup diskette. 

6 When Windows finishes copying files, remove the diskette from the 
diskette drive. 

7 To prevent the diskette from being erased or infected by viruses, you 
should write-protect it by sliding the write-protect tab up. 



n 



WW* 



Not write- 
protected 



Write- 
protected 



•'"..'.i/l 





8 Store your emergency startup diskette in a safe place with your other 
backup software media. 



To create an emergency startup diskette in Windows Me or Windows 98: 

1 If the diskette drive is not installed on your notebook, see "Changing bay 
modules" on page 144. 

Click Start, then select Settings, then Control Panel. The Control Panel 
window opens. 

2 Click/Double-click the Add/Remove Programs icon. The Add/Remove 
Programs Properties dialog box opens. 



204 



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Creating an emergency startup diskette 



3 Click the Startup Disk tab. 



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4 Click Create Disk. A message tells you to label a new diskette and insert 
it into the diskette drive. 

5 Place a blank diskette labeled Startup into the diskette drive. 

6 Click OK. Windows copies files to the emergency startup diskette. 

7 When Windows finishes copying files, remove the diskette from the 
diskette drive. 



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205 



Chapter 15: Maintaining Your Notebook 



8 To prevent the diskette from being erased or infected by viruses, you 
should write- protect it by sliding the write-protect tab up. 



r 



B 



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Not write- 
protected 



Write- 
protected 



-•».. \.t:\ 



R) 




9 Store your emergency startup diskette in a safe place with your other 
backup software media. 



206 



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Protecting your computer from viruses 

Protecting your computer from 
viruses 

A virus is a program that attaches itself to a file on a computer, then spreads 
from one computer to another. Viruses can damage data or cause your 
computer to malfunction. Some viruses go undetected for a period of time, 
because they are activated on a certain date. 

Protect your computer from a virus by: 

s Using your Norton® Antivirus program to check files and programs that 
are on diskettes, attached to e-mail messages, or downloaded from the 
Internet. 

s Checking all programs for viruses before installing them. 

s Disabling macros on suspicious M icrosoft Word and Excel files. These 
programs will warn you if a document that you are opening contains a 
macro that might have a virus. 

s You should periodically update your Norton Antivirus program to protect 
against the latest viruses. 



Help and 
Support 



For more information on protecting your computer from 
viruses, click Start, then select Help and Support or Help. 



To scan for viruses: 

1 Click Start, then select All Programs, Norton Antivirus, then Norton 
Antivirus 2002. Norton Antivirus opens. 

2 Click Scan for Viruses. 

3 Select the type of scan you want to make in the Scan area, then under 
Actions, click Scan. 



® 



www.gateway.com 207 



Chapter 15: Maintaining Your Notebook 



To remove a virus: 

1 Find and remove the virus immediately using Norton Antivirus. 

2 Turn off your computer and leave it off for at least 30 seconds. 

3 Turn on the computer and rescan for the virus. 

To update Norton Antivirus: 

1 Click Start, then select All Programs, Norton Antivirus, then LiveUpdate 
Norton Antivirus. The LiveUpdate wizard opens. 

2 Follow the on-screen instructions to update your Norton Antivirus 
program with the latest virus protection files. 

3 When the program has finished updating, click Finish. 




208 www.gateway.com 



Managing hard drive space 



Managing hard drive space 



Windows provides several utilities you can use to manage your hard drive. 



Checking hard drive space 



Help and 
Support 



For more information on checking hard drive space, click 
Start, then select Help and Support or Help. 



(?P To check hard drive space: 

1 In Windows XP, click Start, then select My Computer. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, double-click the My 
Computer icon. 

2 Right-click the drive that you want to check for avail able file space, then 
select Properties. DriveSpace information appears. 



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209 



Chapter 15: Maintaining Your Notebook 



Using Disk Cleanup 

Delete unneeded files such as temporary Windows files to free hard drive 
space. 



Help and 
Support 



For more information on using Disk Cleanup, click Start, 
then select Help and Support or Help. 



To use the Windows Disk Cleanup program: 

1 In WindowsXP, click Start, then select My Computer. The My Computer 
window opens. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, double-click the My 
Computer icon. The My Computer window opens. 

2 Right-click the hard drive that you want to delete files from, then select 
Properties. The System Properties dialog box opens at the General tab. 




3 Click Disk Cleanup. The Disk Cleanup dialog box opens. 



210 



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Managing hard drive space 

4 Select the check box beside each file type you want to delete. For more 
information about file types you can delete, read the descriptions in the 
Disk Cleanup dialog box. 

5 Click OK, then click Yes. 

Checking the hard drive for errors 

The Error-checking program in Windows XP and Windows 2000 or ScanDisk 
program in Windows Me and Windows 98 examines the hard drive for 
physical flaws and file and folder problems. These programs correct file and 
folder problems and mark flawed areas on the hard drive so that Windows 
does not use them. 

If you use your computer several hours every day, you probably want to run 
Error-checking or ScanDisk once a week. If you use your computer less 
frequently, once a month may be adequate. Also use Error-checking or 
ScanDisk if you encounter hard drive problems. 

Help and I For more information on checking the hard drive for errors, 
Support click Start, then select Help and Support or Help. 

® 



To check the hard drive for errors: 

In Windows XP, click Start, then select My Computer. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, double-click the My 
Computer icon. 

2 Right-click the hard drive that you want to check for errors, then select 
Properties. The System Properties dialog box opens. 



www.gateway.com 21 1 



Chapter 15: Maintaining Your Notebook 



3 Click the Tools tab. 



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,. 


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Click Check Now. 

5 Select the options to use, then click Start. For help, press Fl. Windows 
checks the drive for errors. This process may take several minutes. 

6 Correct any problems that are found by following the on-screen 
instructions. After Windows has finished checking the drive for errors, 
it provides a summary of the problems that it found. 

7 Click OK. 




212 



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Managing hard drive space 



Defragmenting the hard drive 



When working with files, sometimes Windows divides the file information 
into pieces and stores them in different places on the hard drive. This is called 
fragmentation, and it is normal. In order for the computer to use a file, 
Windows must search for the pieces of the file and put them back together. 
This process slows the hard drive performance. 

The Disk Defragmenter program organizes the data on the drive so that each 
file is stored as one unit rather than as multiple pieces scattered across 
different areas of the drive. Defragmenting the information stored on thedrive 
can improve hard drive performance. 

While the Disk Defragmenter program is running, do not use your keyboard 
or mouse because using them may continuously stop and restart the 
defragmenting process. Also, if you are connected to a network, log off before 
starting Disk Defragmenter. Network communication may stop the 
defragmentation process and cause it to start over. 



Help and 
Support 

® 



For more information on defragmenting your hard drive, 
click Start, then select Help and Support or Help. 



To run Disk Defragmenter: 

In Windows XP, click Start, then select My Computer. 

-OR- 

In Windows Me, Windows 2000, or Windows 98, double-click the My 
Computer icon. 

2 Right-click the hard drive that you want to defragment, then select 
Properties. The System Properties dialog box opens. 



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Chapter 15: Maintaining Your Notebook 



3 Click the Tools tab. 



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4 Click Defragment Now. 

5 If Disk Defragmenter does not start automatically, click Start or 
Defragment. 

Disk Defragmenter shows its progress on thescreen. When finished, Disk 
Defragmenter asks if you want to quit the program. 

6 Click Close or Yes. 



214 



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Managing hard drive space 



Backing up files 



Backing up files and removing them from the hard drive frees space for new 
files on thehard drive. It also protectsyou from losing important information 
if the hard drive fails or you accidentally delete files. 

You should back up your files regularly to a writable CD (if you have a CD-R 
or CD-RW drive) or to diskettes. Use a backup device, such as a CD-R, CD-RW, 
or Zip drive, to do a complete hard drive backup. If you do not have a 
high-capacity backup device and you want to purchase one, you can contact 
Gateway's Add-on Sales department or visit our Web site at www.gateway.com. 

Help and I For more information on backing up files, click Start, then 
Support select Help and Support or Help. 

m 



www.gateway.com 21 5 



Chapter 15: Maintaining Your Notebook 



Using the Scheduled Task Wizard 



The Scheduled Task Wizard lets you schedule maintenance tasks such as 
running Disk Defragmenter and Error-checking or ScanDisk. 



Help and 
Support 



For more information on using the Scheduled Task Wizard, 
click Start, then select Help and Support or Help. 



Q0 To start the Scheduled Task Wizard: 

1 Click Start, then select All Programs, Accessories, System Tools, then 
Scheduled Tasks. The Scheduled Tasks window opens. 

2 Double-click Add Scheduled Task. The Scheduled Tasks Wizard opens. 



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3 Click Next, then select the Scheduled Task Wizard option you want to 
create and follow the screen prompts to customize the task. 



Important 

a 



Your computer must be on during scheduled 
tasks. 



216 



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Cleaning your computer 



Cleaning your computer 



Keeping your computer clean and the vents free from dust helps keep your 
system performing at its best. You may want to gather these items and put 
together a computer cleaning kit: 

s A soft cloth 

s An aerosol can of air that has a narrow, straw-like extension 

s Isopropyl alcohol 

s Cotton swabs 

s A CD/DVD drive cleaning kit 



Cleaning the exterior 



Warning 



When you shut down your computer, the power turns off, 
but some electrical current still flows through the computer. 
To avoid possible injury from electrical shock, unplug the 
power cord and modem cable from the wall outlets. 



Always turn off the computer and other peripheral devices before cleaning 
any components, and remove the battery. 

Use a damp, lint-free cloth to clean the computer and other parts of your 
system. Do not use abrasive or solvent cleaners because they can damage the 
finish on components. 

Your computer is cooled by air circulated through the vents on the case, so 
keep the vents free of dust. With the computer turned off and unplugged, 
brush the dust away from the vents with a damp cloth. Be careful not to drip 
any water into the vents. Do not attempt to clean dust from the inside the 
computer. 



www.gateway.com 21 7 



Chapter 15: Maintaining Your Notebook 

Cleaning the keyboard 

You should clean the keyboard occasionally by using an aerosol can of air with 
a narrow, straw-like extension to remove dust and lint trapped under the keys. 

If you spill liquid on the keyboard, turn off the computer and turn the unit 
upside down. Let the liquid drain, then let the keyboard dry before trying to 
use it again. If the keyboard does not work after it dries, you may need to 
replace it. 

Cleaning the screen 

Use a soft cloth and water to clean the screen. Squirt a little water on the 
cloth (never directly on the screen), and wipe the screen with the cloth. 



Caution 

A 



An LCD screen is made of specially coated glass and can 
be scratched or damaged by abrasive or ammonia-based 
window cleaners. 



Cleaning the mouse 



If you have a mouse and the mouse pointer begins moving erratically across 
the screen or becomes difficult to control precisely, then cleaning the mouse 
will likely improve its accuracy. 



Help and 
Support 

® 



For a video demonstration on cleaning the mouse, click 
Start, then select Help and Support or Help. 



To clean your mouse: 

1 Turn the mouse upside down. 

2 Rotate the retaining ringon the bottom of the mouse counter-clockwise. 



r 



21 8 www.gateway.com 



Cleaning your computer 
3 Remove the retaining ring and mouse ball. 



o 



A 





4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. 

5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. 



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6 Replace the mouse ball and lock the retaining ring into place. 



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Chapter 15: Maintaining Your Notebook 



220 www.gateway.com 



Restoring 
Software 




Reinstalling device drivers 



Device drivers are programs that control devices such as monitors, CD/DVD 
drives, and modems. Drivers translate information between computer devices 
and programs. 

Drivers for your original computer hardware are installed at Gateway. If you 
install a new device, you need to install the drivers provided by the device 
manufacturer. 

You should reinstall device drivers: 

s If directed to do so while troubleshooting 

s If you have reinstalled Windows NT 4.0 or Windows 2000 

s If you seea messageindicatingthatthereisa problem with adevicedriver 

This section provides instructions for reinstalling device drivers in 
Windows 98, WindowsMe, Windows 2000, WindowsXP, and 
Windows NT 4.0. If you are not comfortable with the procedures covered in 
this section, seek help from a more experienced computer user or a computer 
service technician. 



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221 



Chapter 16: Restoring Software 

Reinstalling device drivers in Windows 98, 
Windows Me, Windows 2000, or Windows XP 

If you just reinstalled Windows 98, Windows Me, or Windows XP, the device 
drivers were automatically reinstalled. If you just reinstalled Windows 2000, 
reinstall the device drivers by following the steps below. 

If you need to reinstall device drivers because you are directed to do so while 
troubleshooting or if a message tells you that there is a problem with a device 
driver, reinstall the device drivers by following the steps below. 



Help and 
Support 



For more information on reinstalling device drivers, click 
Start, then select Help and Support or Help. 



(?P To reinstall device drivers: 

1 Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The 
System Restoration Kit program starts. Go to Step 5. 

-OR- 

If the program does not start automatically, go to Step 2. 

2 Click Start, then select Run. The Run dialog box opens. 

3 In theOpen text box, type D:\RUNMENU.EXE (where D isthedrive letter 
of your CD/DVD drive). 

4 Click OK. The System Restoration Kit program starts. 

5 If the Welcome to the System Restoration Kit window opens, close it by 
clicking OK. 

6 Click the Reinstall tab. 

7 If there is a Find More button at the bottom of the window, complete 
the list of avail able device drivers by clicking Find More and following the 
on-screen instructions. 

8 Click Automatic Installation, then select multiple device drivers to reinstall. 
-OR- 

Click Manual Installation, then select a single device driver to reinstall. 



222 www.gateway.com 



Reinstalling device drivers 



9 Click Install. 



10 Follow any additional on-screen instructions. Depending on the device 
driver you are reinstalling, you may only need to restart your computer 
to complete the installation. However, if a setup wizard opens when you 
restart your computer, follow the on-screen instructions. 

Reinstalling device drivers in Windows NT 4.0 

The Windows NT Driver Locator utility is a tool that lets you locate device 
drivers on Disci of the System Restoration Kit. If you have problems with a 
hardware device or you have reinstalled Windows NT 4.0, usetheCD and the 
procedures in this section to reinstall your computer hardware device drivers. 

The process for reinstalling the Windows NT 4.0 device drivers includes: 

s Finding the locations of the device drivers. For more information, see 
"Locating Windows NT 4.0 drivers" on page 223. 

s Reinstalling the device drivers. For more information, see "Reinstalling 
Windows NT 4.0 video device drivers" on page 225. 

s Reinstalling the Windows NT Service Pack. For more information, see 
"Reinstalling the Windows NT 4.0 Service Pack" on page 234. 

Locating Windows NT 4.0 drivers 

Use the Windows NT 4.0 Driver Locator utility to find the device drivers you 
need to reinstall. The utility is located on Disci of the System Restoration Kit. 

(yp To locate the Windows NT 4.0 drivers: 

1 Place Disc 1 of the System Restoration Kit into your CD/DVD drive, then 
restart your computer. The Gateway Boot Menu opens. 

2 Select 2 Boot from CD-ROM. The Main Menu opens. 



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Chapter 16: Restoring Software 



3 Select NT 4.0 Driver Locator, then press Enter. The Windows NT 4.0 Driver 
Locator utility opens and detects the hardware drivers. 

4 When prompted to do so, press any key to continue. The 
Windows NT 4.0 Drivers List screen appears. The list shows the devices 
in your computer with the names and locations of each driver. 



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5 If you want to print the Windows NT 4.0 Drivers List (parallel port printers 
only), press P. Make sure your printer is connected and turned on. 

-OR- 

If you do not want to print the Windows NT 4.0 Drivers List, write down 
the contents of each device's Name and Location fields. 

6 Exit the program by pressing X. 

7 Remove Disci of the System Restoration Kit, then restart your computer. 

8 Go to the next section for instructions to reinstall the drivers. 







224 



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Reinstalling device drivers 

Reinstalling Windows NT 4.0 video device drivers 

Use the instructions in this section to reinstall the drivers that support the 
video devices in your computer. 

(yp To reinstall the Windows NT 4.0 video device driver: 

1 Make sure you ran the Windows NT 4.0 Locator utility to find the video 
driver. For more information, see "Locating Windows NT 4.0 drivers" on 
page 223. 

2 Place Disc 1 of the System Restoration Kit into your CD/DVD drive. 
If the CD starts automatically, close the CD window. 

4 If the driver location information for the video driver ends with a file 
name (for example, setup.exe), go to Step 5. 

-OR- 

If the driver location information for your video card driver ends with 
a backslash (\ ), go to Step 10. 

5 Click Start, then select Run. The Run dialog box opens. 

6 In the Open text box, type the drive letter (usually D:\ where D is the 
drive letter of your CD/DVD drive), then type the driver location 
(directory path) you found using the procedure in "Locating 
Windows NT 4.0 drivers" on page 223. 

7 Click OK. 

8 Reinstall your video driver by following the on-screen instructions. You 
have completed the driver reinstallation. 

9 If required, go to "Reinstalling Windows NT 4.0 audio device drivers" on 
page 227. Otherwise, go to "Reinstalling the Windows NT 4.0 Service 
Pack" on page 234. 

10 Click Start, then select Settings, then Control Panel. The Control Panel 
window opens. 



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Chapter 16: Restoring Software 



1 1 Double-click the Display icon. The Display Properties dialog box opens. 

12 Click the Settings tab. 



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1 3 Click Display Type. The Display Type dialog box opens. 

1 4 Click Change. The Change Display dialog box opens. 

15 Click Have Disk. The Install From Disk dialog box opens. 

16 Select the CD/DVD drive letter (usually drive D:\ where D is the letter 
of the CD/DVD drive) in the Copy manufacturer's file from list. 

17 Click Browse, then select the directory that contains the video driver file 
name you found when you ran the Windows NT 4.0 Locator utility. 

18 Click the driver file name, select Open, then click OK. The Change Display 
dialog box opens and shows the name of the display driver. 

19 Click OK, then click Yes. The files copy to the hard drive and a message 
tells you that the driver was successfully reinstalled and that you must 
restart your computer. 

20 Click ok. 



226 



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Reinstalling device drivers 

21 Remove Disc 1 of the System Restoration Kit, then click Yes. After the 
computer starts, a message asks you to change the display resolution 
settings. 

22 Click OK. The Display Properties dialog box opens. 

23 Select the desired color pallet from the Color palette list. 

24 Slidethe Desktop area slider to adjust display resolution to your preferred 
setting. 

25 Click Test, then click OK to make sure your settings work properly. 

26 If the test screen showed properly, click Yes. 

-OR- 

If the test screen did not show properly, click No and make changes to 
the settings, then test again. 

27 Click ok. 

28 If required, go to "Reinstalling Windows NT 4.0 audio device drivers" on 
page 227. Otherwise, go to "Reinstalling the Windows NT 4.0 Service 
Pack" on page 234. 

Reinstalling Windows NT 4.0 audio device drivers 

Use the instructions in this section to reinstall the drivers that support the 
audio devices in your computer. 

(?P To reinstall the Windows NT 4.0 audio device driver: 

1 Make sure you ran the Windows NT 4.0 Locator utility to find the audio 
device driver. For more information, see "Locating Windows NT 4.0 
drivers" on page 223. 

2 Place Disc 1 of the System Restoration Kit into your CD/DVD drive. 
If the CD starts automatically, close the CD window. 



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Chapter 16: Restoring Software 



4 If the driver location information for your audio device driver ends with 
a file name (for example, setup.exe), go to Step 5. 

-0R- 

If the driver location information for your audio device driver ends with 
a backslash (\ ), go to Step 10. 

5 Click Start, then select Run. The Run dialog box opens. 

6 In the Open text box, type the drive letter (usually D:\ where D is the 
drive letter of your CD/DVD drive), then type the driver location 
(directory path) you found using the procedure in "Locating 
Windows NT 4.0 drivers" on page 223. 

7 Click OK. 

8 Reinstall your audio device driver by following the on-screen 
instructions. You have completed the driver reinstallation. 

9 Go to "To reinstall the Windows NT 4.0 modem device driver:" on 
page 230. 

10 Click Start, then select Settings, then Control Panel. The Control Panel 
window opens. 

1 1 Double-click the Multimedia icon. The M ultimedia Properties dialog box 
opens. 



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Reinstalling device drivers 



12 Click the Devices tab. 



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List of Drivers 



| CD Audio 
I (MCI) Microsoft Video for Windows 

(MCI) Midi Sequencer 

(MCI) Sound 
I Cinepak Codec by Radius Inc. 

Compaq Business Audio 

Creative Labs Sound Blaster 1 X Pro, 1 6 

Creative Sound Blaster AWE32 MIDI Synth 

CrystalWare Audio Driver 
| DSP Group TrueSpeech(TM) Audio CODEC zl 



OK 



Cancel 



1 4 Select Unlisted or Updated driver in the List of Drivers list, then click OK. 
The Install Driver dialog box opens. 



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229 



Chapter 16: Restoring Software 

15 In the Install Driver text box, type the drive letter (usually D:\ where D 
is the drive letter of your CD/DVD drive), then type the driver location 
(directory path) you found using the procedure in "Locating 
Windows NT 4.0 drivers" on page 223. 

16 Click OK. 

17 Reinstall your audio device driver by following the on-screen 
instructions. 

18 If required, goto "Reinstalling Windows NT 4.0 modem device drivers" 
on page 230. Otherwise, go to "Reinstalling the Windows NT 4.0 Service 
Pack" on page 234. 

Reinstalling Windows NT 4.0 modem device drivers 

Use the instructions in this section to reinstall the drivers that support the 
modem in your computer. 

To reinstall the Windows NT 4.0 modem device driver: 

1 Make sure you ran the Windows NT 4.0 Locator utility to find the modem 
driver. For more information, see "Locating Windows NT 4.0 drivers" on 
page 223. 

2 Place Disc 1 of the System Restoration Kit into your CD/DVD drive. 

3 If the CD starts automatically, close the CD window. 

4 If thedriver location information for your modem driver ends with afile 
name (for example, setup.exe), go to Step 5. 

-OR- 

If the driver location information for your modem driver ends with a 
backslash (\ ), go to Step 10. 

5 Click Start, then select Run. The Run dialog box opens. 

6 In the Open text box, type the drive letter (usually D:\ where D is the 
drive letter of your CD/DVD drive), then type the driver location 
(directory path) you found using the procedure in "Locating 
Windows NT 4.0 drivers" on page 223. 



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Reinstalling device drivers 



7 Click OK. 



8 Follow the on-screen instructions. You have completed the driver 
reinstallation. 

9 If required, go to "To reinstall the Windows NT 4.0 network device 
driver:" on page 232. 

10 Click Start, then select Settings, then Control Panel. The Control Panel 
window opens. 

1 1 Double-click the Modems icon. The Install New Modem dialog box opens. 







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1 2 Select Don't detect my modem; I will select it from a list, then click Next. A 
second Install New Modem dialog box opens. 

13 Click Have Disk. The Install From Disk dialog box opens. 

14 In the Copy manufacturer's files from: text box, typethe drive letter (usually 
D:\whereD isthedrive letter of yourCD/DVD drive), then typethedriver 
location (directory path) you found using the procedure in "Locating 
Windows NT 4.0 drivers" on page 223. 

15 Click OK. 



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231 



Chapter 16: Restoring Software 

16 Click Next, then follow the on-screen instructions. 

17 If required, go to "Reinstalling Windows NT 4.0 network device drivers" 
on page 232. Otherwise, go to "Reinstalling the Windows NT 4.0 Service 
Pack" on page 234. 

Reinstalling Windows NT 4.0 network device drivers 

Use the instructions in this section to reinstall the drivers that support the 
network devices in your computer. 

(?P To reinstall the Windows NT 4.0 network device driver: 

1 Make sure you ran the Windows NT 4.0 Locator utility to find the 
network device driver. For more information, see "Locating 
Windows NT 4.0 drivers" on page 223. 

2 Place Disc 1 of the System Restoration Kit into your CD/DVD drive. 
If the CD starts automatically, close the CD window. 

4 If the driver location information for your network device driver ends 
with a file name (for example, setup.exe), go to Step 5. 

-OR- 

If the driver location information for your network device driver ends 
with a backslash (\ ), go to Step 10. 

5 Click Start, then select Run. The Run dialog box opens. 

6 In the Open text box, type the drive letter (usually D:\ where D is the 
drive letter of your CD/DVD drive), then type the driver location 
(directory path) you found using the procedure in "Locating 
Windows NT 4.0 drivers" on page 223. 

7 Click OK. 

8 Follow the on-screen instructions. You have completed the driver 
reinstallation. 

9 Go to "To reinstall the Windows NT 4.0 Service Pack:" on page 234. 



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Reinstalling device drivers 

10 Click Start, then select Settings, then Control Panel. The Control Panel 
window opens. 

1 1 Double-click the Network icon. The Network dialog box opens. 

1 2 Click the Services tab, then click OK. The Network Services dialog box 
opens. 

1 3 Click Add. The Select Network Services dialog box opens. 



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14 Click Have Disk. The Insert Disk dialog box opens. 

15 In the text box, type the drive letter (usually D:\ where D is the drive 
letter of your CD/DVD drive), then type the driver location (directory 
path) you found using the procedure in "Locating Windows NT 4.0 
drivers" on page 223. 

1 6 Click Next, then follow the on-screen instructions. 

17 Go to "Reinstalling the Windows NT 4.0 Service Pack" on page 234. 



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Chapter 16: Restoring Software 

Reinstalling the Windows NT 4.0 Service Pack 

The Windows NT 4.0 Service Pack updates Windows NT 4.0 features. After you 
reinstall Windows NT 4.0 or Windows NT 4.0 device drivers, you need to 
reinstall the Windows NT 4.0 Service Pack. 

Qfp To reinstall the Windows NT 4.0 Service Pack: 

1 Restart your computer. 

2 Insert Disc 2 of the System Restoration Kit into your CD/DVD drive. 
If the CD starts automatically, close the CD window. 

4 Click Start, then select Run. The Run dialog box opens. 

5 In the Open text box, type D:\ SP60A\SP6I386.EXE (where D isthedrive 
letter of your CD/DVD drive). 

6 Click OK. 

7 Install the Windows NT 4.0 Service Pack by following the on-screen 
instructions. 



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Updating device drivers in Windows 98, Windows Me, Windows 2000, or Windows XP 

Updating device drivers in 
Windows 98, Windows Me, 
Windows 2000, or Windows XP 

The System Restoration Kit contains a device driver update utility that works 
over the Internet. If you do not have an Internet Service Provider, the update 
utility works by direct dialing the device driver update service. 



Help and 
Support 



For more information on updating device drivers, click 
Start, then select Help and Support or Help. 



To update device drivers: 

1 Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The 
System Restoration Kit program starts. Go to Step 5. 

-OR- 

If the program does not start automatically, go to Step 2. 

2 Click Start, then select Run. The Run dialog box opens. 

3 In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter 
of your CD/DVD drive). 

4 Click OK. The System Restoration Kit program starts. 

5 If the Welcome to the System Restoration Kit window opens, close it by 
clicking OK. 

6 Click the Update tab. 

7 Click Check Now. The Connect window opens. 

8 Install available updated device drivers by following the on-screen 
instructions. Depending on the device driver you are updating, you may 
only need to restart your computer to complete the installation. However, 
if a setup wizard opens when you restart your computer, follow the 
on-screen instructions. 





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Chapter 16: Restoring Software 



Reinstalling Windows 



If your computer is not working properly, try thefollowingoptionsto correct 
the problem: 

s Reinstalling device drivers. For more information, see"Reinstalling device 
drivers" on page 221. 

s Troubleshooting. For more information, see "Troubleshooting" on 
page 241. 

If the options above do not correct the problem, you can use the System 
Restoration Kit to reinstall Windows and other software. 

Reinstalling Windows 98, Windows Me, 
Windows 2000, or Windows XP 

The System Restoration Kit steps you through reinstalling Windows 98, 
Windows Me, Windows 2000, or WindowsXR If you are reinstalling 
Windows 98, WindowsMe, or WindowsXR the System Restoration Kit 
automatically reinstalls the hardware device drivers and some programs as 
well. If you are reinstalling Windows 2000, reinstall the hardware device 
drivers by following the instructions in "Reinstalling device drivers" on 
page 221 and reinstall your programs by following the instructions in 
"Reinstalling programs" on page 238. You can install the remaining programs 
using the CDs that came with your computer. 



Help and 
Support 

<m 



For more information on reinstalling Windows, click Start, 
then select Help and Support or Help. 



To reinstall Windows and the device drivers: 

1 Place Disc 2 of theSystem Restoration Kit in the CD/DVD drive. If you have 
an additional recordable/rewritable CD drive, make sure you do not put 
the System Restoration CD in it. 

2 Restart the computer. 

3 Follow the on-screen instructions. 





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Reinstalling Windows 

To reinstall Windows 2000 and the device drivers: 

1 PlaceD/sc2 of the System Restorati on Kit in theCD/DVD drive. If you have 
an additional recordable/rewritable CD drive, make sure you do not put 
the System Restoration CD in it. 

2 Restart the computer. 

3 Press any key when you see the message Press any key to boot from CD. 

The Windows 2000 Setup menu opens. 

4 Follow the on-screen instructions. The on-screen instructions step you 
through the operating system installation. 

5 When you are finished reinstalling Windows 2000, reinstall your device 
drivers by following the instructions in "Reinstalling device drivers in 
Windows 98, Windows Me, Windows 2000, or Windows XP" on 

page 222. 

Reinstalling Windows NT 4.0 

(yp To reinstall Windows NT 4.0: 

1 With Disc 2 of the System Restoration Kit in theCD/DVD drive, restart your 
computer. 

2 Reinstall Windows NT 4.0 by following the on-screen instructions. 

3 After you have rein stalled the operating system, goto "Reinstalling device 
drivers in Windows NT 4.0" on page 223, then goto "Reinstalling the 
Windows NT 4.0 Service Pack" on page 234. 





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Chapter 16: Restoring Software 



Reinstalling programs 



If you have problems running a program or if you have reinstalled your 
operating system, you can reinstall programs from the System Restoration Kit 
and the program CDs. Follow the installation instructions on each CD. 



Help and 
Support 



For more information on reinstalling programs, click Start, 
then select Help and Support or Help. 



(7p To reinstall a program from the System Restoration Kit: 

1 Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The 
System Restoration Kit program starts. Go to Step 5. 

-OR- 

If the program does not start automatically, go to Step 2. 

2 Click Start, then select Run. The Run dialog box opens. 

3 In theOpen text box, type D:\RUNMENU.EXE (where D isthedrive letter 
of your CD/DVD drive). 

4 Click OK. The System Restoration Kit program starts. 

5 If the Welcome to the System Restoration Kit window opens, close it by 
clicking OK. 

6 Click the Reinstall tab. 

7 If there is a Find More button at the bottom of the window, complete 
the list of available programs by clicking Find More and following the 
on-screen instructions. 

8 Click Automatic Installation, then select multiple programs to reinstall. 
-OR- 

Click Manual Installation, then select a single program to reinstall. 



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Reinstalling programs 



9 Click Install. 



10 Follow any additional on-screen instructions. Depending on the program 
you are reinstalling, you may only need to restart your computer to 
complete the installation. However, if a setup wizard opens when you 
restart your computer, follow the on-screen instructions. 

To reinstall a program from a CD: 

1 Place the program CD in your CD/DVD drive. 

2 Complete the program reinstallation by following the instructions 
included with the program CD. 



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Chapter 16: Restoring Software 



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Troubleshooting 




Thischapter provides somesolutionsto common computer problems. Use the 
information to troubleshoot and correct typical hardware and software issues. 

This chapter also includes information about: 

s Telephone support 

s Automated troubleshooting systems 

s Tutoring and training 

If the suggestions in this chapter do not correct the problem, see "Getting 
Help" on page 33 for more information about how to get help. 



Help and 
Support 

to 



For more information on troubleshooting, click Start, then 
select Help and Support or Help. 



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Chapter 17: Troubleshooting 



Safety guidelines 



While troubleshooting your computer, follow these safety guidelines: 

s Never removethe hard drive, memory bay cover, or Mini PCI coverwhile 
your computer istumed on, whilethe battery is installed, and whilethe 
modem cable and AC power adapter are connected. 

s M ake sure you are correctly grounded before accessing internal 

components. For more information about preventing damage from static 
electricity, see "Preventing static electricity discharge" on page 147. 



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Troubleshooting 



Troubleshooting 

First steps 

If you have problems with your computer, try these things first: 

s Make sure that the AC power adapter is connected to your computer and 
an AC outlet and that the AC outlet is supplying power. 

s If you use a power strip or surge protector, make sure it is turned on. 

s If a peripheral device (such asa keyboard or mouse) does not work, make 
sure that all connections are secure. 

s Make sure that your hard drive is not full. 

s If an error message appears on the screen, writedown the exact message. 
The message may help Gateway Technical Support in diagnosing and 
fixing the problem. 

s If you added or removed modules or peripheral devices, review the 
installation procedures you performed and make sure you followed each 
instruction. 

s If an error occurs in a program, consult the program's printed 
documentation or the online help. 



Important 

m 



Do not try to troubleshoot your problem if power cords or 
plugs are damaged, if your computer was dropped, or if 
the cabinet was damaged. Instead, unplug your computer 
and contact a qualified computer technician. 



Help and 
Support 



For more information on troubleshooting, click Start, then 
select Help and Support or Help. 



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Chapter 17: Troubleshooting 

Software support tools 

Your system may include thefollowing support tool to help you diagnose and 
fix problems: 

s PC Doctor is a comprehensive hardware diagnostic and system 
information tool that can test your computer and determine its 
configuration. PC Doctor provides 85 professional diagnostic tests 
directly from your computer. 

This support tool is avail able from HelpSpot or by clicking Start, then selecting 
All Programs, then Gateway Utilities. 



Help and 
Support 



For more information on PC Doctor, click Start, then select 
Help and Support or Help. 



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Software support tools 

CD/DVD drive 

The computer does not recognize a disc or the CD/DVD drive 

s The disc may not be correctly seated in the tray. When you place a disc 
on the tray, make sure that you press the disc firmly onto the spindle so 
that the retainers hold the disc in place. 

s The CD/DVD drive may not be completely inserted into the drive bay. 
Press the drive into the bay, then try to access the disc again. 

s Make sure the disc label is facing up. 

s Try a different disc. Occasionally discs are flawed and cannot be read by 
the drive. 

s Clean the disc. For more information, see "To clean a CD or DVD:" on 
page 246. 

s Your computer may be experiencing sometemporary memory problems. 
Shut down and restart your computer. 

An audio CD does not produce sound 

s Make sure the CD label is facing up. 

s Make sure the volume controls are turned up. For more information, see 
"Adjusting the volume in Windows XP" on page 76 and "Adjusting the 
volume in Windows Me, Windows 2000, and Windows 98" on page 80. 

s Make sure mute controls are turned off. To make sure mute is turned off: 

s In Windows XP, click Start, then select Control Panel. Click Sounds, 
Speech, and Audio Devices, then Adjust the system volume. M ake sure 
that the Mute check box is not selected. For more information 
about the mute setting, see"Adjustingthevolumein WindowsXP" 
on page 76. 

s In Windows 98, Windows 2000, and Windows Me, double-click 
the speaker icon in the lower right corner of thetaskbar and make 
sure that the Master Out, CD Audio, MIDI, Digital, and Wave Mute 
check boxes are not selected. For more information about themute 
setting, see "Adjusting the volume in Windows Me, 
Windows 2000, and Windows 98" on page 80. 



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s Clean the CD. For more information, see "To clean a CD or DVD:" on 
page 246. 

s Yourcomputer may be experiencing sometemporary memory problems. 
Shut down and restart your computer. 

s Reinstall theaudiodevicedrivers. Formoreinformation, see"Reinstalling 
device drivers" on page 221. 

A DVD movie will not play 

s Make sure the label is facing up. 

s Shut down and restart your computer. 

s The DVD's regional code and your computer's regional code may not 
match. Regional codes help control DVD title exports and help reduce 
illegal disc distribution. To be able to play a DVD, the regional code on 
the disc and the regional code for the DVD drive must match. 

The regional code on your DVD drive is determined by delivery address 
for your computer. The regional code for the disc is on the disc, disc 
documentation, or packaging. 



To clean a CD or DVD: 

s Wipe from the center to the edge, not around in a circle, using a 
product made especially for the purpose. 








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Device installation 

You have computer problems after adding a new device 

Sometimesa new device, such asa PC Card, can cause a system resource (IRQ) 
conflict. Check IRQ usage to determine if there is an IRQ conflict. 

To check IRQ usage in Windows XP 

1 Click Start, then select Control Panel, then Performance and 
Maintenance. 

2 Click System, click the Hardware tab, then click Device Manager. The 

Device M anager opens. 

3 Click View, select Resources by type, then double-click Interrupt request 
(IRQ). All IRQsand their hardware assignments are displayed. 

To check IRQ usage in Windows Me, Windows 2000, and 
Windows 98: 

1 Click Start, then select Settings, then Control Panel. The Control Panel 
window opens. If you do not see the System icon, click view all control 
panel options. 

2 Double-click the System icon, then click the Device Manager tab. The 
Device M anager opens. 

3 Click Computer, then click Properties. TheComputerPropertiesdialog 
box opens and displays the IRQs and their hardware assignments. 



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Chapter 17: Troubleshooting 



&P 



To free IRQ resources for the new device in Windows XP and 
Windows 2000: 

1 In the Device Manager, check the device list for a resource conflict. 
A resource conflict appears as a black exclamation point in a yellow 
circle. 

2 Remove the device you are trying to install, then determine which 
one of the existing devices or ports you can disable. 

3 Right-clickthedeviceor port you want to disable, then select Disable. 
The device or port is disabled. 

(?P To free IRQ resources for the new device in Windows Me and 
Windows 98: 

In the Device Manager, check the device properties for a resource 
conflict. A resource conflict appears as a black exclamation point in 
a yellow circle. 

2 Remove the device you are trying to install, then determine which 
one of the existing devices or ports you can disable. 

3 In the Device Manager, double-click Ports, click the port you want 
to disable, then click Properties. 

4 In the Device usage area, click to select the Disabled in this hardware 
profile check box, then click OK. 

Diskette drive 

The diskette drive is not recognized 

s Shut down and restart your computer. 

s The diskette drive may not be completely inserted into the drive bay. Press 
the drive into the bay, then try to access the diskette again. 



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Software support tools 

You receive a "Access Denied" or "Write protect" error message 

s Move the write-protection tab in the upper-right comer of the diskette 
down (unprotected). 

s The diskette may befull. Delete unnecessary files on the diskette and try 
again. 

s Not all diskettes are IBM -compatible. Make sure the diskette you areusing 
is IBM -compatible. 

s Try a different diskette. Occasionally diskettes are flawed and cannot be 
read by the diskette drive. 

You receive a "Disk is full" error message 

s Delete unnecessary files on the diskette. 

s Try a different diskette. Occasionally diskettes are flawed and cannot be 
read by the diskette drive. 

s Run Error-checking or ScanDisk on the diskette. For more information, 
see"Checkingtheharddriveforerrors" on page 211. If errors aredetected 
and corrected, try using the diskette again. 

You receive a "Non-system disk" or "Disk error" error message 

s Eject the diskette from the diskette drive, then press Enter. 

s Make sure the diskette you areusing is IBM -compatible. 

The indicator on the diskette drive is lit continuously 

s Removethediskettefromthedrive. If theindicatorstayson, try restarting 
your computer. 



Error-checking 



When you started your computer, it ran Error-checking 

The computer probably had its power interrupted or was incorrectly shut 
down. Windows XP and Windows 2000 automatically run Error-checking at 
startup when the computer was incorrectly shut down. 

Error-checking fixes errors on the hard driveto minimizedata loss. To prevent 
Error-checking from running when you start your computer, make sure you 
always shut down by selecting Turn Off Computer or Shut Down from the Start 
menu. 



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Chapter 17: Troubleshooting 

File management 

A file was accidentally deleted 

0P To restore deleted files: 

1 Double-click the Recycle Bin icon. 

2 Right-click the file you want to restore, then select Restore. The file 
is restored to the place where it was originally deleted from. 

If the Recycle Bin was emptied before you tried to restore a file, the 
file cannot be recovered. 

Hard drive 

You receive an "Insufficient disk space" error message 

s Delete unnecessary files from the hard drive using Disk Cleanup. For 
more information, see "Using Disk Cleanup" on page 210. 

s Empty the Recycle Bin by right-clicking the Recycle Bin icon and selecting 
Empty Recycle Bin from the pop-up menu. 



Caution 

A 



All deleted files will be lost when you empty the 
Recycle Bin. 



s If possible, save your files to a diskette or another drive. 

s If the hard drive is full, copy any files not regularly used to diskettes or 
other backup media, then delete them from the hard drive. 

You receive a "Data error" message 

s This may be the result of a defective area on the hard drive. To fix hard 
drive problems, run the Error-checking or ScanDisk program. For more 
information, see "Checking the hard drive for errors" on page 211. 



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Software support tools 

The hard drive cannot be accessed, or you receive a "General failure 
reading drive C" error message 

s If a diskette is in the diskette drive, eject it and restart the computer. 

s Make sure that the hard drive is correctly installed. Remove it, firmly 
reinsert it, then restart your computer. For more information, see 
"Replacing the main hard drive" on page 152. 

s If your computer has been subjected to static electricity or physical shock, 
you may need to reinstall the operating system. 



Internet 



You cannot connect to the Internet 

s Make sure your computer is connected to the telephone line and the 
telephone line has a dial tone. Use the Setup poster to make sure that 
the connections have been made correctly. 

s If you have the call waiting feature on your telephone line, make sure 
it is disabled. 

s Make sure your account with your Internet Service Provider (ISP) is set 
up correctly. Contact your ISP technical support for help. 

s Makesureyou do not havea problem with your modem. For information 
about solving modem problems, see "Modem" on page 253. 

You receive an "Unable to locate host" message and are unable to 
browse the Internet 

This problem can occur when you have typed a URL (Web address) incorrectly, 
you have lost your Internet connection, or your ISP is having technical 
difficulties. 

s Double-check the URL or try a different URL. 

s If the error message still appears, disconnect from the ISP connection and 
close your browser, then reconnect and open the browser. If you still get 
the error, your ISP may be having technical difficulties. 



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Chapter 17: Troubleshooting 



Connecting to a Web site takes too long 

Many factors can affect Internet performance: 

s The condition of the telephone lines in your residence or at your local 
telephone company 

s The condition of the Internet computers to which you connect and 
the number of users accessing those computers 

s The complexity of graphics and multimedia on Web pages 

s Having multiple Web browsers open, performing multiple downloads, 
and having multiple programs open on your computer 

People are sending you e-mail messages, but you have not received 
any mail 

s Click the receive button in your e-mail program. 

s Make sure your account with your Internet Service Provider (ISP) is set 
up correctly. Contact your ISP technical support for help. 



Keyboard 



The external keyboard does not work 

s Make sure the keyboard cable is plugged in correctly. 

s Try a keyboard that you know works to make sure the keyboard port 
works. 

s If you spilled liquid in the keyboard, turn off the computer and unplug 
the keyboard. Clean the keyboard and turn it upside down to drain it. 
Let the keyboard dry before using it again. 

A keyboard character keeps repeating or you receive a "Keyboard 
stuck" or "Key failure" error message 

s Make sure that nothing is resting on the keyboard. 

s M ake sure a key is not stuck. Press each key to loosen a key that might 
be stuck, then restart the computer. 



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LCD panel 



The screen resolution is not correct 

s Change the screen resolution and color depth from the Display Properties 
dialog box. For more information, see "Adjusting the color depth" on 
page 128 and "Adjusting the screen resolution" on page 130. 

The text on the display is dim or difficult to read 

s Adjust the brightness controls. 

s M ove the computer away from sources of electrical interference such as 
televisions, unshielded speakers, microwaves, fluorescent lights, and 
metal beams or shelves. 

s Change the display settings. For more information, see "Adjusting the 
screen and desktop settings" on page 128. 



Memory 



You receive a "Memory error" message 

s Make sure the memory modules are inserted correctly in the memory bay 
slot. For more information, see "Installing memory" on page 148. 

s Use diagnostic programs to help determine if a memory module is failing. 
For more information, see "Installing memory" on page 148. 

You receive a "Not enough memory" error message 

s Close all programs, then restart the computer. 



Modem 



Your modem does not dial or does not connect 

s Make sure your computer is connected to the telephone line and the 
telephone line has a dial tone. Use the Setup poster to make sure that 
the connections have been made correctly. 

s Make sure that the modem cable is less than 6 feet (1.8 meters) long. 

s Remove any line splitters or surge protectors from your telephone line, 
then check for a dial tone by plugging a working telephone into the 
telephone wall jack. 



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Chapter 17: Troubleshooting 



0> 



If you have additional telephone services such as call waiting, call 
messaging, or voice mail, make sure that all messages are cleared and call 
waiting is disabled before using the modem. Contact your telephone 
service to get the correct code to temporarily disable the service. Also 
make sure the modem dialing properties are set appropriately. 

To check the dialing properties in Windows XP: 

1 Click Start, then select Control Panel. If you do not see the Phone and 
Modem Options icon, click Switch to Classic View. 

2 Click/double-click the Phone and Modem Options icon, then click the 
Dialing Rules tab. 

3 Select the location from which you are dialing, then click Edit. 

4 M ake sure al I setti ngs are correct. 

To check the dialing properties in Windows Me and Windows 98: 

1 Click Start, then select Settings, then Control Panel. The Control Panel 
window opens. If you do not see the Modems icon, click view all 
control panel options. 

2 Click/Double-clicktheModems icon, then click Dialing Properties. The 

Dialing Properties window opens. 

3 M ake sure al I setti ngs are correct. 

Disconnect any answering machine, fax machine, or printer that is on 
the same line as the modem. You should not have these devices plugged 
into the same telephone line as the modem. 

Make sure that you are not using a digital, rollover, or PBX line. These 
lines do not work with your modem. 

Check for line noise (scratchy, crackling, or popping sounds). Line noise 
is a common problem that can cause the modem to connect at a slower 
rate, abort downloads, or even disconnect. The faster the modem, the 
less line noise it can tolerate and still work correctly. 



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Software support tools 

s Listen to the line using your telephone. Dial a single number (such as 1). 
When the dial tone stops, listen for line noise. Wiggle the modem cable 
to see if that makes a difference. M ake sure the connectors are free from 
corrosion and all screws in the wall or telephone wall jack are secure. 

s You can also call your telephone service and have them check the 
telephone line for noise or low line levels. 

s Try another telephone line (either a different telephone number in your 
house or a telephone line at a different location). If you can connect on 
this line, call your telephone company. 

s Try connecting with the modem at a lower connection speed. If reducing 
the connect speed lets you connect, contact your telephone company. 
The telephone line may be too noisy. 

You cannot connect to the Internet 

s The ISP may be having technical difficulties. Contact your ISP technical 
support for help. 

s See if the modem works with a different communications program. The 
problem may be with just one program. 

Your 56K modem does not connect at 56K 

Current FCC regulations restrict actual data transfer rates over public 
telephone lines to 53K. Other factors, such as line noise, telephone service 
provider equipment, or ISP limitations, may lower the speed even further. 

If your system has a v.90 modem, the speed at which you can upload (send) 
data is limited to 33. 6K. If your system has a v.92 modem, the speed at which 
you can upload data is limited to 48K. Your ISP may not support 48K uploads. 

You can check modem connection speeds and dial-up network (DUN) 
connections by accessing the gateway.your.way dial-up server. The server also 
contains drivers, patches, and updates for current Gateway hardware and 
software. 

The server provides a secure connection and is a stand-alone server. You 
cannot use it to access the Internet. The server cannot be accessed Mondays 
from 8:00 a.m. to 12:00 p.m. CST. 



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To access the gateway. your. way dial-up server: 

Insert Disc 1 of the System Restoration Kit. 

2 Select Help. 

3 Click Support Web Site, then follow the on-screen instructions. 

4 To check your modem connection speed, select the Direct Dial option. 
After your modem connects, move the mouse cursor over the Dial-Up 
Networking icon (located next to the clock on your Taskbar), your 
modem connection speed appears. 

Your fax communications program only sends and receives faxes at 
14,400 bps when you have a 56K modem 

Current fax technology only supports a maximum send and receive rate of 
14,400 bps. 

The modem is not recognized by the computer 

s Make sure the line connected to the modem is working and plugged into 
the appropriate port on the modem. Use the Setup poster to make sure 
that the connections have been made correctly. 

s If the modem shares the telephone line with another device, make sure 
the telephone line is not in use (for example, someone is on the 
telephone, or another modem is in use). 

s Use the modem cable that came with your computer. Some telephone 
cablesdo not meet required cablestandardsand may cause problems with 
the modem connection. 

s Shut down and restart your computer. 

s Run Windows modem diagnostics. 

(yp To run modem diagnostics in Windows XP: 

1 Close all open programs. 

2 Click Start, then select Control Panel. If you do not see the Phone and 
Modem Options icon, click Switch to Classic View. 

3 Click/double-click the Phone and Modem Options icon, then click the 
Modems tab. 



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Software support tools 

4 Click to select your modem, then click Properties. The Modem 
Properties window opens. 

5 Click the Diagnostic tab, then Query Modem. If information about the 
modem appears, the modem passed diagnostics. If no modem 
information is available, a white screen appears with no data, or if 
you get an error such as "port already open" or "the modem has 
failed to respond," the modem did not pass diagnostics. 

(?P To run modem diagnostics in Windows Me and Windows 98: 

1 Close all open programs. 

2 Click Start, then select Settings, then Control Panel. If you do not see 
the Modems icon, click view all control panel options. 

3 Double-click the Modems icon. The Modems Properties dialog box 
opens. 

4 Click the Diagnostic tab, click the COM port next to the name of the 
modem, then click More Info. The Modem Info dialog box opens. 

If information about the modem appears, the modem passed 
diagnostics. If no modem information is available, a white screen 
appears with no data, or if you get an error, the modem did not pass 
diagnostics. Contact Gateway technical support. 

The modem is noisy when it dials and connects 

When your modem tries to connect to another modem, it begins handshaking. 
Handshaking is a digital "getting acquainted" conversation between the two 
modems that establishes connection speeds and communication protocols. 
You may hear unusual handshaking sounds when the modems first connect. 
If the handshaking sounds are too loud, you can turn the down the modem 
volume. 

To turn down the modem volume in Windows XP: 

1 Click Start, then select Control Panel. If you do not see the Phone and 
Modem Options icon, click Switch to Classic View. 

2 Click/double-click the Phone and Modem Options icon, then click the 
Modems tab. 



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Chapter 17: Troubleshooting 



3 Select the modem you want to adjust, then click Properties. 

4 Click the Modem tab, then adjust the Speaker volume control. 

5 Exit Phone and Modem Options by clicking OK twice. 

(?P To turn down the modem volume in Windows Me and Windows 98: 

1 Click Start, then select Settings, then Control Panel. If you do not see 
the Modems icon, click view all control panel options. 

2 Double-click the Modems icon. The Modems Properties dialog box 
appears. 

3 Click the General tab, select your modem, then click Properties. 

4 Adjust the Speaker volume control. 

5 Click OK. 



Mouse 



The external mouse does not work 

s Make sure that the mouse cable is plugged in correctly. 

s Try a mouse you know is working to make sure the mouse port works, 
s Shut down and restart your computer. 

The external mouse works erratically 

s Clean the mouse. For more information, see "Cleaning the mouse" on 
page 218. 



Networks 



You cannot connect to your company network 

s Every network is unique. Contact your company computer department 
or network administrator for help. 



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Software support tools 

Passwords 

The computer does not accept your password 

s M ake sure that Caps lock and Pad lock are turned off, then retype the 
password. 

You forgot your startup password 

s The password feature (which is set in the BIOS Setup utility) is very secure, 
with no easy way to recover a forgotten password. You must return your 
computer for repair. Call Gateway Technical Support for instructions. 

PC Cards 

You installed a PC Card and now your computer is having problems 

s Makesureyou have correctly installed required software for the PC Card. 
For more information, see your PC Card's documentation. 

s Make sure that the PC Card you installed is not causing a system resource 
conflict. For more information on resource conflicts, see "Device 
installation" on page 247. 

Power 

Your computer is not working on AC power 

s M ake sure your AC power adapter is connected correctly to your 
computer. For more information, see "Connecting the AC adapter" on 
page 16. 

s If your system is plugged into a surge protector, make sure the surge 
protector is securely connected to an electrical outlet, switched on, and 
working correctly. To test the outlet, plug a working device, such as a 
lamp, into the outlet and turn it on. 

s Make sure the AC power adapter cables are free from cuts or damage. 
Replace any damaged cables. 



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Chapter 17: Troubleshooting 



Your computer is not working on battery power 

s Make sure the battery is installed correctly. For more information, see 
"Changing batteries" on page 109. 

s Make sure the battery is fully recharged. For more information, see 
"Recharging the battery" on page 107. 

s M ake sure the battery is calibrated correctly. For more information, see 
"Recalibrating the battery" on page 108. 



Printer 



The printer will not turn on 

s Make sure the power cable is plugged into an AC power source. 

The printer is on but will not print 

s Check the cable between the printer and the computer. Make sure it is 
connected to the proper port. 

s Most printers have an online/offline button that you may need to press 
so the printer can start printing. Press the button to put the printer 
online. 

s Check the connector and cable for bent or broken pins. 

s Reinstall the printer driver. Use the manual that came with your printer 
for instructions on installing the printer driver. 

s If the printer you want to print to is not the default printer, make sure 
you have selected it in the printer setup. 

To set a default printer in Windows XP: 

1 Click Start, then select Control Panel. If you do not see the Printers 
and Faxes icon, click Switch to Classic View. 

2 Click/double-click the Printers and Faxes icon. The Printers and Faxes 
window opens. 

3 Right-click the name of the printer you want to be the default 
printer, then select Set as Default Printer. 



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Software support tools 

To set a default printer in Windows Me, Windows 2000, and 
Windows 98: 

1 Click Start, then select Settings, then Printers. 

2 Right-click on the name of the printer you want to be the default 
printer, then select Set as Default. 

You receive a "Printer queue is full" error message 

s Make sure the printer is not set to work offline. 

To make sure the printer is not set to work offline in Windows XP: 

1 Click Start, then select Control Panel. If you do not see the Printers 
and Faxes icon, click Switch to Classic View. 

2 Click/double-click thePrinters and Faxes icon. The Printers and Faxes 
window opens. 

3 Double-click the icon for the printer you want to use. 

4 Select Printer. If there is a Use Printer Offline option on the menu, click 
it to clear the check mark. 

-OR- 

Select Printer. If there is a Connect option on the menu, click it to 
connect to the printer. 

To make sure the printer is not set to work offline in Windows Me, 
Windows 2000, and Windows 98: 

1 Click Start, then select Settings, then Printer. 

2 Double-click the icon for the printer you want to use. 

3 Select Printer. If there is a Use Printer Offline option on the menu, click 
to clear the check mark. 



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Chapter 17: Troubleshooting 



s Wait until files have been printed before sending additional files to the 
printer. 

s If you print large files or many files at one time, you may want to add 
additional memory to the printer. Consult the printer documentation for 
instructions for adding additional memory. 

You receive a "Printer is out of paper" error message 

s After adding paper, make sure the printer is online. Most printers have 
an online/offline button that you need to press after adding paper. 



ScanDisk 



When you started your computer, it ran ScanDisk 

The computer probably had its power interrupted or was incorrectly shut 
down. Windows Me and Windows 98 automatically run ScanDisk at startup 
when the computer was incorrectly shut down. 

ScanDisk fixes errors on the hard drive to minimize data loss. To prevent 
ScanDisk from running when you start your computer, make sure you always 
shut down by selecting Shut Down from the Start menu. 



Sound 



You are not getting sound from the speakers 

s M ake sure the Windows volume control is turned up. For more 

information, see "Adjusting the volume in Windows XP" on page 76 and 
"Adjusting the volume in Windows Me, Windows 2000, and 
Windows 98" on page 80. 

s Make sure that Mute is not selected. For more information, see "Adjusting 
the volume in Windows XP" on page 76 and "Adjusting the volume in 
Windows Me, Windows 2000, and Windows 98" on page 80. 



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Software support tools 

Video 

The screen is too dark 

s Adjust the brightness using the function keys. 

The external monitor is not working 

s Make sure that the monitor power is turned on and that the video cable 
is correctly connected. 

The LCD panel has pixels that are always dark or too bright 

s This condition is normal and inherent in the TFT technology used in 
active-matrix LCD screens. Gateway's inspection standards keep these to 
a minimum. If you feel these pixels are un acceptably numerous or dense 
on your display, contact Gateway Technical Support to identify whether 
a repair or replacement isjustified based on the number of pixels affected. 



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Chapter 17: Troubleshooting 

Telephone support 

Before calling Gateway Technical Support 

If you have a technical problem with your computer, follow these 
recommendations before contacting Gateway Technical Support: 

s Make sure that your computer is connected correctly to a grounded 
AC outlet that is supplying power. If you use a power strip, make sure 
that it is switched on. 

s If a peripheral device, such as a keyboard or mouse does not appear to 
work, make sure that all cables are plugged in securely. 

s If you have recently installed hardware or software, make sure that you 
have installed it according to the instructions provided with it. If you 
did not purchase the hardware or software from Gateway, refer to the 
manufacturer documentation and technical support resources. 

s If you have "how to" questions about using a program, consult: 

s Online Help 

s Printed documentation 

s The M icrosoft Windows documentation 

s The software publisher's Web site 
s Consult the troubleshooting section of this chapter. 

Warning To avoid bodily injury, do not attempt to troubleshoot your 

computer problem if: 

s Power cords or plugs are damaged 

s Liquid has been spilled into your computer 

s Your computer was dropped 

s The cabinet was damaged 

Instead, unplug your computer and contact a qualified 

computer technician. 

s Have your customer ID, serial number, and order number available, along 
with a detailed description of your issue, including the exact text of any 
error messages, and the steps you have taken. 

s Make sure that the computer is nearby at the time of your call. The 
technician may have you follow appropriate troubleshooting steps while 
on the line. 

264 www.gateway.com 



Telephone support 



Telephone numbers 



You can access the following services through your telephone to get answers 
to your questions: 



Resource 



Service description 



How to reach 



Automated 
troubleshooting 
system (ATS) 

Fax on demand 
support 

Gateway's 
fee-based 
software 
tutorial service 

Gateway 
Technical 
Support 



America Online 



Use an automated menu system and your 
telephone keypad to find answers to common 
problems. 

Order a catalog of documents on common 
problems, then order documents by document 
numbers. The documents will be faxed to you. 

Get tutorial assistance for software issues billed 
by the minute. 



Talk to a Gateway Technical Support 
representative about a non-tutorial technical 
support question. (Refer to "Before calling 
Gateway Technical Support" on page 264 
before calling.) 

TDD Technical Support (for hearing impaired) is 
available: 

Weekdays 6:00 a.m. - 8:00 p.m. Central Time 

Weekends 6:00 a.m. - 5:00 p.m. Central Time 

Get support for your America Online ISP 
account 



800-846-2118 (US) 
877-709-2945 (Canada) 



800-846-4526 (US) 
877-709-2951 (Canada) 



800-229-1103 (charged to 
your credit card) 
900-555-4695 (charged to 
your telephone bill) 

800-846-2301 (US) 
800-846-3609 (Canada 
and Puerto Rico) 
605-232-2191 (all other 
countries) 

800-846-1778 (TDD) 



800-827-6364 (US) 
888-265-4357 (Canada) 



CompuServe Get support for your CompuServe ISP account 800-848-8990 (US) 



Sales, Get information about available systems, pricing 

accounting, orders, billing statements, warranty service, or 

and warranty other non-technical issues. 



800-846-2000 (US) 
888-888-2037 (Canada) 



www.gateway.com 



265 



Chapter 17: Troubleshooting 



Tutoring and training 



Gateway's Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources. 



Self-help 



If you havehcw-to questions about using your Gateway-supplied hardwareor 
software, consult the following resources: 

s The printed or online manual that came with your hardware or software. 
In many cases, additional product information and online manuals for 
Gateway-supplied hardware can be found in our Web site's 
Documentation Library 

s This user's guide 

s The software publisher's Web site 



Tutoring 



For help on using hardware or software that came with your Gateway 
computer, contact Gateway's fee-based tutorial hotline: 

s 800-229-1103 (rate charged per minute; charged to a major credit card) 
s 900-555-4695 (rate charged per minute; charged to your telephone bill) 



266 www.gateway.com 



Tutoring and training 



Training 



Gateway provides the following in-person and computerized training: 



Resource 



In-Store Training 
at Gateway 
Country stores 



Gateway CD 

Learning 

Libraries 

Online Training 

from 

Leam@Gateway 



Service description 



Our friendly and knowledgeable software 
trainers can teach you how to use the Internet 
and the most popular software programs, 
including Microsoft Word, Excel, and 
PowerPoint. 

A variety of courses and tutorials are available 
on CD. Select from several easy-to-use learning 
libraries. 



More than 450 online courses are available from 
Leam@Gateway. All you have to do is go online 
and log in. You select the subject matter, and the 
learning format (self-paced tutorials or virtual 
classrooms), all from the comfort of your 
computer. 



For more information 



www.gateway.com/country 



www.gateway.com/training 



www.learnatgateway.com/ 



www.gateway.com 



267 



Chapter 17: Troubleshooting 



268 www.gateway.com 



Safety, 

Regulatory, and 
Legal Information 

Important safety information 




Your Gateway system is designed and tested to meet the latest standards for safety of information 
technology equipment. However, to en sure safe use of this product, it is important that the 
safety instructions marked on the product and in the documentation are foil owed. 



Warning 



Always follow these instructions to help guard against 
personal injury and damage to your Gateway system. 



Setting up your system 

s Read and follow all instructions marked on the product and in the documentation before you 
operate your system. Retain all safety and operating instructionsfor future use. 

s Do not use this product near water or a heat source such as a radiator. 

s Set up thesystem on a stable work surface. 

s The product should be operated only from the type of power source indicated on the rating 
label. 

s If your computer has a voltage selector switch, make sure that the switch is in the proper 
position for your area. The voltage selector switch is set at the factory to the correct voltage. 

s Openings in the computer case are provided for ventilation. Do not block or cover these 
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around thesystem 
for ventilation when you set up your work area. Never insert objects of any kind into the 
computer ventilation openings. 



www.gateway.com 269 



Appendix A: Safety, Regulatory, and Legal Information 

s Some products are equipped with a three-wire power cord to makesurethattheproduct is 
properly grounded when in use. The plug on this cord will fit only into a grounding-type 
outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an 
electrician to install the appropriate outlet. 

s If you use an extension cord with this system, make sure that the total ampere rating on the 
products plugged into the extension cord does not exceed the extension cord ampere rating. 

s If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the 
antenna or cable system is electrically grounded to provide some protection against voltage 
surges and buildup of static charges. 

Care during use 

s Do not walk on the power cord or allow anything to rest on it. 

s Do not spill anything on the system. The best way to avoid spills is to avoid eating and 

drinking near your system. 
s Some products have a replaceable CM OS battery on the system board. There is a danger of 

explosion if the CM OS battery isreplaced incorrectly. Replace the battery with thesameor 

equivalent type recommended by the manufacturer. Dispose of batteries according to the 

man uf actu rer's i n structi on s. 
s When the computer is turned off, a small amount of electrical current still flows through the 

computer. To avoid electrical shock, always unplug all power cables and modem cables from 

the wall outlets before cleaning the system. 
5 Unplug thesystem from the wall outlet and refer servicingto qualified personnel if: 

s The power cord or plug is dam aged. 

s Liquid has been spilled into thesystem. 

s The system does not operate properly when the operating instructions are followed. 

s Thesystem wasdropped orthecabinet isdamaged. 

s The system performance changes. 

Replacement parts and accessories 

Useonly replacement parts and accessories recommended byGateway. 



Important 



Do not use Gateway products in areas classified as 
hazardous locations. Such areas include patient care 
areas of medical and dental facilities, oxygen-laden 
environments, or industrial facilities. 



Caution 

A 



To reduce the risk of fire, use only No. 26 AWG or larger 
telecommunications line cord. 



270 



www.gateway.com 



Regulatory compliance statements 



Regulatory compliance statements 



Wireless Guidance 



Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), 
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The 
following section is a general overview of considerations while operating a wireless device. 

Additional limitations, cautions, and concerns for specific countries are listed in the specific 
country sections (or country group sections). The wireless devices in your system are only 
qualified for use in the countries identified by the Radio Approval Marks on the system rating 
label. If the country you will be using the wireless device in, is not listed, please contact your 
local Radio Approval agency for requirements. Wireless devices are closely regulated and usemay 
not be allowed. 

The power output of the wireless device or devices that may be em bedded in your notebook is 
well below the RF exposure limits as known at this time. Because the wireless devices (which may 
be em bedded into your notebook) emit less energy than is allowed in radio frequency safety 
standardsand recommendations, Gateway believes thesedevices are safefor use. Regardless of 
the power levels, care should betaken to minimize human contact during normal operation. 

Asa general guideline, a separation of 20 cm (8 inches) between the wireless device and the 
body, for use of a wireless device near the body (this does not include extremities) is typical. This 
device should be used more than 20 cm (8 inches) from the body when wireless devices are on 
and transmitting. 

Some circumstances require restrictions on wireless devices. Examples of common restrictions 
are listed below: 



Warning 



Radio frequency wireless communication can interfere 
with equipment on commercial aircraft. Current aviation 
regulations require wireless devices to be turned off while 
traveling in an airplane. 802.1 1B (also known as wireless 
Ethernet or Wifi) and Bluetooth communication devices are 
examples of devices that provide wireless communication. 



Warning 



In environments where the risk of interference to other 
devices or services is harmful or perceived as harmful, the 
option to use a wireless device may be restricted or 
eliminated. Airports, Hospitals, and Oxygen or flammable 
gas laden atmospheres are limited examples where use 
of wireless devices may be restricted or eliminated. When 
in environments where you are uncertain of the sanction 
to use wireless devices, ask the applicable authority for 
authorization prior to use or turning on the wireless device. 



www.gateway.com 



271 



Appendix A: Safety, Regulatory, and Legal Information 



Warning 

o 



Warning 

o 



Every country has different restrictions on the use of 
wireless devices. Since your system is equipped with a 
wireless device, when traveling between countries with 
your system, check with the local Radio Approval 
authorities prior to any move or trip for any restrictions on 
the use of a wireless device in the destination country. 



If your system came equipped with an internal embedded 
wireless device, do not operate the wireless device unless 
all covers and shields are in place and the system is fully 
assembled. 



Warning 

o 



Warning 

o 



Wireless devices are not user serviceable. Do not modify 
them in any way. Modification to a wireless device will void 
the authorization to use it. Please contact Gateway for 
service. 



Only use drivers approved for the country in which the 
device will be used. See the Gateway System Restoration 
Kit, or contact Gateway Technical Support for additional 
information. 



272 



www.gateway.com 



Regulatory compliance statements 



United States of America 



Federal Communications Commission (FCC) 
Intentional emitter per FCC Part 15 

Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), 
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This 
section isonly appli cable if these devices are present. Refer to the system label to verify the 
presence of wi reless devices. 

Wireless devices that may be in your system are only qualified for use in the United States of 
America if an FCC ID number is on the system label. 

The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the 
body, for use of a wireless device near the body (this does not include extremities). This device 
should be used more than 20 cm (8 inches) from the body when wireless devices are on. The 
power output of the wireless device (or devices), which may be embedded in your notebook, is 
well below the RF exposure limits as set by the FCC. 

Operation of this device is subject to the following two conditions: (1) This device may not cause 
harmful interference, and (2) this device must accept any interference received, including 
interference that may cause undesi red operation of thedevice. 



Warning 



Wireless devices are not user serviceable. Do not modify 
them in any way. Modification to a wireless device will void 
the authorization to use it. Contact Gateway for service. 



Unintentional emitter per FCC Part 15 

This device has been tested and found to comply with thelimitsfor a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and 
can radiate radio frequency energy and, if not installed and used in accordance with the 
instructions, may cause harmful interference to radio or television reception. However, there is 
no guarantee that interference will not occur in a particular installation. If this equipment does 
cause interference to radio and television reception, which can bedetermined by turningthe 
equipment off and on, the user is encouraged to try to correct the interference by one or more of 
thefollowing measures: 

s Reorient or relocate the receiving antenna 

s Increasetheseparation between theequipment and receiver 

s Connect the equipment into an outlet on a circuit different from that to which the receiver is 

connected 
s Consult the dealer or an experienced radio/TV technician for help. 

Compliance Accessories: The accessories associated with thisequipment are: shielded video 
cable when an external monitor is connected. These accessories are required to be used in order 
to ensure compliance with FCC rules. 



www.gateway.com 273 



Appendix A: Safety, Regulatory, and Legal Information 
FCC declaration of conformity 

Responsible party: 

Gateway Companies, Inc. 

610 Gateway Drive, North Sioux City, SD 57049 

(605) 232-2000 Fax: (605) 232-2023 

Product: 

s Solo 5300 

This device com plies with Part 15 of the FCC Rules. Operation of this product is subject to the 

following two conditions: (1) this device may not cause harmful interference, and (2) this device 

must accept any interference received, including interference that may cause undesi red 

operation. 



Caution 

A 



Changes or modifications not expressly approved by 
Gateway could void the FCC compliance and negate your 
authority to operate the product. 



274 www.gateway.com 



Regulatory compliance statements 

Telecommunications per FCC part 68 
(applicable to products fitted with USA modems) 

Your modem complies with Part 68 of the Federal Communications Com mission (FCC) rules. On 
the computer or modem card is a label that contains the FCC registration number and Ringer 
Equivalence Number (REN) for this device. If requested, this information must be provided to the 
telephone company. 

An FCC-compliant telephone line cord with a modular plug is required for use with this device. 
The modem is designed to be connected to the telephone network or premises wiring using a 
compatible modular jack which is Part 68-compliant. See installation instructions for details. 

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be 
connected to thetelephoneline. Excessive REN son atelephonelinemay result in thedevices 
not ringing in response to an incoming call. In most areas, the sum of REN s should not exceed 
five (5.0). To be certain of the number of devices that may be connected to aline, as determined 
by thetotal RENs, contact the local telephone company. 

If this device causes harm to the telephone network, the telephone company will notify you in 
advance that temporary discontinuance of service may be required. The telephone company may 
request that you disconnect the equipment until the problem is resolved. 

Thetelephonecompany may makechangesin its facilities, equipment, operations, or procedures 
that could affect the operation of this equipment. If this happens, thetelephonecompany will 
provideadvancenoticein order for you to makenecessary modificationsto maintain 
uninterrupted service. 

This equipment cannot be used on telephone company-provided coin service. Connection to 
party line service is subject to state tariffs. Contact the state public utility commission or public 
service commission for information. 

When programming or making test callsto emergency numbers: 

s Remain on the line and briefly explain to the dispatcher the reason for the call. 

s Perform such activities in the off-peak hours such as early morning or I ate evenings. 

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person 
to use a computer or other electronic device to send any message via a telephone fax machine 
unless such message clearly contains, in a margin at the top or bottom of each transmitted page 
or on thefirst pageof the transmission , thedateand timeit issent, an identification of the 
business, other entity, or other individual sending the message, and the telephone number of the 
sending machine or such business, other entity, or individual. Refer to your fax communication 
software documentation for detail son how to comply with the fax-branding requirement. 



www.gateway.com 275 



Appendix A: Safety, Regulatory, and Legal Information 

Canada 

Industry Canada (IC) 
Intentional emitter per RSS 210 

Low power, Radio LAN typedevices(radiofrequency(RF) wireless communication devices), 
operating in the2.4 GHz Band, may be present (embedded) in your notebook system. This 
section isonly applicable if these devices are present. Refer to the system label to verify the 
p resen ce of w i rel ess d evi ces. 

Wireless devices that may be in your system are only qualified for use in Canada if an Industry 
Canada ID number ison thesystem label. 

Asageneral guideline, aseparation of 20 cm (8 inches) between thewirelessdeviceand the 
body, for use of a wireless device near the body (this does not in elude extremities) is typical. This 
device should be used more than 20 cm (8 inches) from the body when wireless devices are on. 
The power output of the wireless device (or devices), which may be embedded in your notebook, 
is well below the RF exposure limits as set by Industry Canada. 

Operation of this device is subject to the following two conditions: (1) This device may not cause 
harmful interference, and (2) thisdevicemust accept any interference received, including 
i nterference that may cause un desired operation of thedevice. 



Warning 



Warning 



To prevent radio interference to licensed service, this 
device is intended to be operated indoors and away from 
windows to provide maximum shielding. Equipment (or its 
transmit antenna) that is installed outdoors is subject to 
licensing. 



Wireless devices are not user serviceable. Do not modify 
them in any way. Modification to a wireless device will void 
the authorization to use it. Contact Gateway for service. 



Unintentional emitter per ICES-003 

This digital apparatus does not exceed the C lass B limits for radio noise emissions from digital 
apparatus as set out in the radio interference regulations of Industry Canada. 

Le present apparei I numeriquen'emet pasdebruitsradioelectriquesdepassant leslimites 
applicablesaux apparei Is numeriquesdeClasse B prescritesdanslereglement sur lebrouillage 
radioelectriqueedictepar Industrie Canada. 



276 www.gateway.com 



Regulatory compliance statements 

Telecommunications per DOC notice 

(for products fitted with an IC-compliant modem) 

The Industry Canada label identifies certified equipment. This certification means that the 
equipment meets certain telecommunications network protective, operation, and safety 
requirements. The Department does not guarantee the equipment will operateto the users' 
satisfaction. 

Before installing this equipment, users should make sure that it is permissible to be connected to 
the facilities of the local telecommunications company. The equipment must also be installed 
using an acceptable method of connection. In some cases, the inside wiring associated with a 
single-line individual service may be extended by means of a certified connector assembly. The 
customer should be aware that compliance with theaboveconditionsmay not prevent 
degradation of servicein some situations. 

Repairs to certified equipmentshould bemadeby an authorized Canadian maintenance facility 
designated by the supplier. Any repairs or alterations made by the user to this equipment, or 
equipment malfunctions, may give the telecommunications company cause to request the user 
to disconnect the equipment. 

Users should make sure, for their own protection, that the electrical ground connections of the 
power utility, telephone lines, and internal metallic water pipe system, if present, are connected 
together. This precaution may be particularly important in rural areas. 

Warning To avoid electrical shock or equipment malfunction do not 

attempt to make electrical ground connections by yourself. 
Contact the appropriate inspection authority or an 
electrician, as appropriate. 

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication 
of themaximum number of terminalsallowed to be connected to a telephone interface. The 
termination on an interface may consist of any combination of devices subject only to the 
requirementthatthesum of theRinger EquivalenceNumbersof all the devices does not 
exceed 5. 



www.gateway.com 277 



Appendix A: Safety, Regulatory, and Legal Information 

Mexico 

Intentional emitter 

Low power, Radio LAN typedevices(radiofrequency (RF) wireless communication devices), 
operating in the2.4 GHz Band, may be present (embedded) in your notebook system. This 
section isonly applicable if these devices are present. Refer to the system label to verify the 
p resen ce of w i rel ess d evi ces. 

Wireless devices that may be in your system are only qualified for use in Mexico if aSCT ID is on 
the system label. 

Asageneral guideline, aseparation of 20 cm (8 inches) between thewirelessdeviceand the 
body, for use of a wireless device near the body (this does not in elude extremities) is typical. This 
device should be used more than 20 cm (8 inches) from the body when wireless devices are on. 
The power output of the wireless device (or devices), which may be embedded in your notebook, 
is well below the RF exposure limits as set by SCT. 

Unintentional emitter 

At this time there are no mandatory requirements for Unintentional Emitters. However, this 
device does comply with multiple requirements for other countries and regions as listed on the 
system label and in the users manual. 

European Union 

The following information isonly applicable to systems labeled with theCE mark f £ . 

European directives 

This Information Technology Equipment has been tested and found to comply with the 
following European directives: 

s EMC Directive 89/336/EEC with amending directives 92/31/EEC & 93/68/EEC as per 
-EN 55022:1998 Class B 
-EN 61000-3-2:1995 
-EN 61000-3-3:1995 
-EN 55024:1998 

s Low Voltage Directive (Safety) 73/23/EEC as per EN 60950:1992(A1/A2/A3/A4/A11) 

s Radio and Telecom Terminal Equipment Di recti vel99/5/EC asper 
- CTR21:1998 (if fitted with a modem device) 

-ETS300 328-2:2000 (if fitted with a2.4 GHz band embedded wireless device) 
-ETS301 489-1:2000 (if fitted with a2.4 GHz band embedded wireless device) 
-ETS 301 489-17:2000 (if fitted with a2.4 GHz band embedded wirelessdevice) 



278 www.gateway.com 



Regulatory compliance statements 

European radio approval information 

(for products fitted with EU-approved radio devices) 

This Product is a Notebook computer; low power, Radio LAN type devices (radio frequency (RF) 
wireless communication devices), operating in the2.4 GHz band, may bepresent (embedded) in 
your notebook system which is intended for home or office use. This section is only applicable if 
these devices are present. Refer to the system label to verify the presence of wireless devices. 

Wireless devices that may be in your system are only qualified for use in the European Union or 
associated areas if a CE mark ££ with a Notified Body Registration Numberand theAlert 
Symbol ison thesystem label. 

The power output of the wireless device or devices that may be embedded in you notebook is 
well below the RF exposure limits as set by the European Commission through theR&TTE 
directive. 

European States qualified under wireless approvals: 

EU Austria, Belgium, Denmark, Finland, France (with frequency restrictions), 

Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, 
Spain, Sweden and the United Kingdom. 

Accept EU Iceland, Liechtenstein, Norway and Switzerland 

European Stateswith restrictions on use: 

EU In France, the frequency range is restricted to 2446-2483.5 MHz for devices 

above 10 mW transmitting power such as wireless LAN. 

Accept EU No limitations at this time. 



www.gateway.com 279 



Appendix A: Safety, Regulatory, and Legal Information 

European telecommunication information 
(for products fitted with EU-approved modems) 

Marking by the symbol £ £ indicates compliance of this equipment to the Radio and Telecom 
Terminal Equipment Directive 1999/5/EC. Such marking is indicative that this equipment meets 
or exceeds the foil owing technical standards: 

CTR 21 (1998) -Attachment requirements for pan-European approval for connection to the 
analogue Public Switched Telephone Networks (PSTN s) of TE (excludingTE supporting voice 
telephony services) in which network addressing, if provided, is by means of Dual Tone 
Multi-Frequency (DTM F) signaling. 

Warning Although this equipment can use either loop disconnect 

(pulse) or DTMF (tone) signaling, only the performance of 
the DTMF signaling is subject to regulatory requirements 
for correct operation. It is therefore strongly recommended 
that the equipment is set to use DTMF signaling for access 
to public or private emergency services. DTMF signaling 
also provides faster call setup. 

Thisequipment has been approved to Council Decision 98/482/EEC— "CTR 21" for 
Pan-European single terminal connection to the Public Switched Telephone Network (PSTN). 
However, due to differences between the individual PSTN s provided in different countries, the 
approval doesnot, of itself, give an unconditional assurance of successful operation on every 
PSTN termination point. In the event of problems, you should contact Gateway Technical 
Support. 



280 www.gateway.com 



Regulatory compliance statements 



Japan 



Wireless devices 

Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), 
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This 
section isonly appli cable if these devices are present. Refer to the system label to verify the 
presence of wi reless devices. 

Wireless devices that may be in your system are only qualified for use in Japan if aTELEC ID is 
on thesystem label. 

Operational guidelines for 2.4 GHz band wireless equipment (if equipped) 

This equipment uses the 2.4 GHz ISM frequency band. The ISM band is the industrial, scientific, 
and medical device band. Devices that might also use this band are microwave ovens, other LAN 
devices, amateur radio stations, licensed premises radio stations, and non-licensed specified 
low-power radio stations. 

Prior to setting up your device: 

1 Make sure that there are no other devices in your area using the same frequency band. 

2 Change the channel, location, or discontinue device use if you are interfering with any other 
radio station. 

3 Contact Gateway if you have any problems with this device. 



.<»®%<D&m±0%i 



ffl**©i£K mnmmm&m. nmom&zij ^mx&m£*ix^&%.&%mt%®Wi 

1. zom^^mmt^miz, m<x rwyDmi&mi frmmztixi^^ztzmmLx 

2. 75-. zom^t ti&omfkmi tnmizw.&^mm&LtzWi&izit. m^frizz 
<om%s(Dmm£&it («;j$<£>fsstroff±) ^ltt^i\ 

mfcixts? a %^t>-&<t££i\ 



2.4DS4 



Z(DmM»mit2. 4GHz^J!;£iu DSSS£t)S]£S£JSffl LT 

fey, ^-^M^mitmomxt o 



www.gateway.com 281 



Appendix A: Safety, Regulatory, and Legal Information 

VCCI statement 

This equipment is in the Class B category (Information Technology Equipment to be used in a 
residential areaoran adjacent area thereto) and conformsto the standards set by theVoluntary 
Control Council for Interference by Information Technology Equipment aimed at preventing 
radio interference in such residential areas. When used neara radio or TV receiver, it may 
become the cause of radio interference. Read instructions for correct handling. 

c©s«e. immimmmmmmsmmmim cvcc i ) (Dmm 



282 www.gateway.com 



Regulatory compliance statements 



Australia and New Zealand 



Wireless devices 

Low power, Radio LAN type devices (radio wave(RF) wireless communication devices), operating 
in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only 
applicableif thesedevices are present. Refer to the system label to verify the presence of wireless 
devices. 

Wireless devices that may be in your system are only qualified for use Australia and New Zealand 
if aC-tick mark and registration number is on the system label. 

The power output of the wireless device or devices that may be em bedded in your notebook is 
well below the RF exposure limits as set by the Australia Communications Authority (ACA) and 
Radio Spectrum management Group (RSMG). 

EMI statement 

This device has been tested and found to comply with thelimitsfor a Class B digital device, 
pursuant to the Australian/New Zeal and standard AS/NZS3548 set out by the Australian 
CommunicationsAuthority and the Radio Spectrum Management Agency. 

New Zealand telecommunication statement 

(for products fitted with Telepermit-approved modems) 

The grant of aTelepermitforany item of terminal equipment indicates only that Telecom has 
accepted that the item complies with minimum conditions for connection to its network. It 
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. 
Aboveall, it provides no assurance that any item will work correctly in all respects with another 
item of Telepermitted equipment of a different make or model, nor does it imply that any 
product iscompatible with all of Telecom's network services. 

This equipment shall not beset up to make automatic calls to theTelecom '111' Emergency 
Service. 

Important 1 Under power failure conditions, this telephone may not 
[— vj, I operate. Make sure that a separate telephone, not 

fj 1 dependent on local power, is available for emergency use. 

Some parameters required for compliance with Telecom's Telepermit requirements are 
dependent on theequipment (PC) associated with thisdevice. Theassociated equipment shall be 
set to operate within the following limits for compliance with Telecom's specifications: 

(a)There shall be no more than 10 calls to the same number within any 30-minute period for any 
singlemanual call initiation, and 

(b)The equipment shall go on-hookfora period of not less than 30 seconds between the end of 
one attempt and the beginning of the next attempt. 

Theequipment shall be set to make sure that automatic calls to different numbers are spaced 
such that there is no less than 5 seconds between the end of one call attempt and the beginning 
of another. 

Theequipment shall be set to make sure that calls are answered between 3 and 30 seconds of 
receipt of ringing. 



www.gateway.com 283 



Appendix A: Safety, Regulatory, and Legal Information 



Laser safety statement 



All Gateway systems equipped with CD and DVD drives comply with the appropriate safety 
standards, including I EC 825. The laser devices in these components are classified as "Class 1 
Laser Products" under a US Department of Health and Human Services (DHHS) Radiation 
Performance Standard. Should the unit ever need servicing, contact an authorized service 
location. 



Warning 



Use of controls or adjustments or performance of 
procedures other than those specified in this manual may 
result in hazardous radiation exposure. To prevent 
exposure to laser beams, do not try to open the enclosure 
of a CD or DVD drive. 



284 



www.gateway.com 



Notices 



Notices 

Copyright ©2001 Gateway, Inc. 
All Rights Reserved 
4545 Town Centre Court 
San Diego, CA 92121 USA 

All Rights Reserved 

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or 
transmitted by any means or in any form, without prior consent in writing from Gateway. 

The information in this manual has been carefully checked and is believed to be accurate. However, changes are 
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or 
change products described in this publication at any time. Due to continuing system improvements, Gateway is 
not responsible for inaccurate information which may appear in this manual. For the latest product updates, 
consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, 
exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if 
advised of the possibility of such damages. 

In the interest of continued product development, Gateway reserves the right to make improvements in this 
manual and the products it describes at any time, without notices or obligation. 

Trademark Acknowledgments 

1 -800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ 
Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect 
Scholar, Solo, TelePath, Vivitron, stylized "G" design, and "You've got a friend in the business" slogan are 
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work, 
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway 
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway 
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, 
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway 
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, 
Gateway Teacher :)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids 
BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of 
Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel 
Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft 
Corporation. All other product names mentioned herein are used for identification purposes only, and may be the 
trademarks or registered trademarks of their respective companies. 



Macrovision statement 



If your computer has a DVD drive and an analog TV Out port, the following paragraph applies: 

This product incorporates copyright protection technology that is protected by method claims of certain U.S. 
patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of 
this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home 
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse 
engineering or disassembly is prohibited. 



www.gateway.com 285 



Appendix A: Safety, Regulatory, and Legal Information 



286 www.gateway.com 



Index 



A 

AC adapter 

connecting 16 
connector 7, 161, 168 
damaged 16 
defective 17 
international adapters 112 

accessories 12 

safety precautions 270 

America Online 66, 180 

application key 25 

arrow keys 25 

AU file 86 

audio 

digital jack 161, 166 
docking station settings 173 
troubleshooting 262 

audio CD 

adding tracks to your library 92 
editing track information 91 
playing in Windows 98 83 
playing in Windows Me 82 
playing in Windows XP 82 
playing with MusicMatch 88 

audio file 

streaming 181 

automobile/airplane power adapter 112 

AVI file 86 

B 

background 134 
backing up files 215 
battery 

alarm options 114, 116 

bay 8 

changing 109 

charge indicator 2 

charge status 106 

conserving power 112 

installing 109 



installing second 110 

low battery warning 121 

managing power 112 

monitoring charge 106, 121 

recalibrating 108 

recharging 16, 107 

release latch 8 

secondary 110 
bays 

battery 8, 109 

hard drive 8 

memory 9 

Mini PCI 153 

module 144 

second battery 110 
BaySwap 144 
Bluetooth 185, 187, 192 
break key 26 
brightness 26 
broadband Internet connection 31, 185 

C 

cable lock 3 

docking station 166 
port replicator 159 

Caps Lock indicator 23 

CD 5, 8, 75 

adding tracks to your library 92 
cleaning 246 
drive eject button 5 
editing track information 91 
inserting 75 

playing audio in Windows 98 83 
playing audio in Windows Me 82 
playing audio in Windows XP 82 
playing audio with MusicMatch 88 
replacing drive module 145 
troubleshooting 245 

CD Player 83 

changing bay modules 144 



287 



clicking 29 
close button 44 
color 

changing depth 129 

changing number of 129 

changing scheme 132, 133 
composite video (TV) out jack 6, 96, 

161, 167 
connecting 

modem 30 

to Ethernet 31 

to Internet 66 

to TV 96 
connections 

analog out 167 

audio 3 

composite video out 6, 96, 161, 
167 

digital audio out 161, 166 

docking 6 

docking station 165 

Ethernet 4 

game 161, 168 

headphone 3, 160, 170 

joystick 161, 168 

keyboard 6, 162, 170 

line in 3, 160, 170 

line out 160, 170 

microphone 3, 160, 170 

MIDI 161, 168 

modem 3 

monitor (VGA) 6, 161, 168 

mouse 6, 162, 170 

network 4 

NTSC/PAL out 161, 167 

parallel 6, 160, 167 

port replicator 157 

power 7, 161, 168 

printer 160, 167 

PS/2 6, 162, 170 

S/PDIF 161, 166 

serial 6, 161, 168 

speaker 3, 160, 170 



S-Video out 161, 168 

TV out 6, 161, 167 

USB 7, 159, 166 

VGA 161, 168 

video out 6, 161, 167, 168 
controls 

brightness 25 
copying 

files and folders 47, 61 

text and graphics 61 
copyright notice 285 
Customer Service 264, 265 

Accounting 265 

Sales 265 

Warranty 265 
customizing 127 
cutting 

files and folders 47, 61 

text and graphics 61 



data transfer speed 188 

default printer 260 

deleting files and folders 49, 61, 210 

desktop 40 

adjusting settings 128 
changing background 134 
changing color depth 129 
changing color scheme 132, 133 
changing number of colors 129 

device drivers 221 

dialing codes 123 

digital audio S/PDIF jack 161, 166 

Disk Cleanup 210 

Disk Def ragmen ter 213 

diskette 

inserting 74 

diskette drive 74 

status indicator 23 
troubleshooting 248 

docking 

docking station 171 
port 6, 158, 165 



288 



port replicator 163 

release latch 158, 165 
documentation 

Gateway Web site 38 

help 34 

HelpSpot 34 

online help 37 
documents 

creating 57 

opening 59 

printing 60 

saving 58 
double-clicking 29 
downloading 69 
dragging 29 
drivers 221 

locating in Windows NT 223 

reinstalling in Windows 2000 222 

reinstalling in Windows 98 222 

reinstalling in Windows Me 222 

reinstalling in Windows NT 225, 
227, 230, 232 

reinstalling in Windows XP 222 

updating in Windows 2000 235 

updating in Windows 98 235 

updating in Windows Me 235 

updating in Windows XP 235 
drives 45 

CD/DVD 75 

diskette 74 

hard drive 152 

installing and replacing 145 

modular bay 74, 75 

replacing hard drive 152 

sharing 180 

viewing contents 45 

viewing files and folders 46 
DVD 5, 8, 75 

cleaning 246 

drive 75 

drive eject button 5 

inserting 75 

playing 87 



replacing drive module 145 
troubleshooting 245 



electrostatic discharge (ESD) 147 
e-mail 64, 70 

address 70 

checking for messages 71 

sending 70 
emergency startup diskette 203 
EmPower power adapter 112 
Error-checking 211, 249 
Ethernet 184, 186, 191 

connecting 31 

jack 4 
external audio jack 3, 160, 167 
external monitor 26, 161, 168 
EZ Pad touch pad 28 

F 

fan 3, 9 

Fast Ethernet 184, 186, 191 

faxes 

failed transmission 103 

receiving and viewing 104 

sending 102 

sending from a program 104 

setting up cover page 100 

troubleshooting 256 
files 45, 46 

backing up 215 

copying 47, 61 

cutting 61 

deleting 49, 61, 210 

finding 51, 52 

moving 47 

opening 29 

pasting 61 

renaming 61 

searching for 51, 52 

transferring 124 

troubleshooting 250 

viewing list 46 



289 



Files and Settings Transfer Wizard 195 

Find utility 55 

finding files and folders 51, 52 

Fn key 25 

folders 45, 46 

copying 47, 61 

creating 46 

cutting 61 

deleting 49, 61 

finding 51, 52 

moving 47 

opening 29 

pasting 61 

renaming 61 

searching for 51, 52 

viewing list 46 
fragmentation 213 
Function key 25 
function keys 25 



game 

multi-player 181 

port 161, 168 
Gateway 

Web address 38 

Web site 38 
Gateway Connected Home 182 

components 183 

shopping list 190 
Gateway Connected Music Player 183 
Gateway Connected Touchpad 183 
gateway.your.way dial-up server 255 

H 

hard drive 8 

checking for errors on 211 

checking for free space 209 

defragmenting 213 

indicator 23 

replacing 152 

scanning for errors on 211 

troubleshooting 250 



headphone jack 3, 160, 170 
help 

online 37 

using 34 
HelpSpot 34 

Getting Started 35 

playing a video 36 

starting 34 
Hibernate mode 118, 119 
home office network 180 
HPNA 184, 186, 190 
hyperlinks 67 

I 

IEEE 802.11b 185, 187 
installing 

battery 109 

bay modules 110, 144 

CD/DVD drive 144 

diskette drive 144 

docking station 171 

hard drive 152 

memory 148 

Mini PCI card 153 

PC Cards 142 

PCI card 174 

port replicator 163 

second battery 110 

second hard drive 144 
Internet 64 

connecting to 66 

requirements to access 64 

sharing access 180 
Internet connection 

broadband 31, 185 

troubleshooting 251, 255 
Internet radio 94 
Internet service provider (ISP) 64 

connecting to 66 

disconnecting from 66 

setting up an account 65 
IRQ conflicts 247 



290 



J 

jacks 

audio 3 
Ethernet 4 

headphone 3, 160, 170 
line in 3, 160, 170 
line out 160, 170 
microphone 3, 160, 170 
modem 3 
network 4 
S/PDIF 161, 166 
speaker 3, 160, 170 
TV out 6, 161, 167 
video out 6 

joystick port 161, 168 

K 

Kensington cable lock 124 

lock slot 3, 159, 166 
key combinations 26 
keyboard 10 

cleaning 218 

port 6, 162, 170 

shortcuts 61 

troubleshooting 252 
keys 

application 25 

arrow 25 

Break 26 

brightness 26 

Fn 25 

Function 25 

LCD/CRT 26 

Pad Lock 26 

Pause 26 

Scroll Lock 26 

Standby 26 

Status 26 

System 25 

volume 25 

Windows 25 



L 
label 

M icrosoft Certificate of Authenticity 
8 

system identification 9 
LCD panel 

troubleshooting 253 
LCD/CRT key 26 
lights 

battery 2 

power 2 
line in jack 3, 160, 170 
line out jack 160, 170 
line protector 123 
line tester 123 
lock 

Kensington 3, 124, 159, 166 

M 

maintenance 

cleaning component exteriors 217 

cleaning the case 217 

cleaning the keyboard 218 

cleaning the mouse 218 

cleaning the screen 218 

defragmenting 213 

suggested schedule 202 

using Scheduled Task Wizard 216 
maximize button 44 
Media Player 82, 86 
memory 

bay 9 

installing 148 

removing 150 

replacing 148 

troubleshooting 253 
menu bar 44 
messages 

checking e-mail 71 

sending e-mail 70 
microphone 

built-in 10 

jack 3, 160, 170 



291 



M icrosoft Certificate of Authenticity 8 
MIDI 

file 86 

port 161, 168 
Mini PCI card 153 
minimize button 44 
model number 124 
modem 64 

connecting 30 

international adapter 123 

jack 3 

troubleshooting 253 
Module bay 5, 8 
monitor (VGA) port 6, 161, 168 
mouse 

cleaning 218 

port 6, 162, 170 

troubleshooting 258 
moving 

files 196 

Internet settings 197 

pointer 29 

screen objects 29 
MP3 file 

creating 90 

editing track information 91 

playing 86 

streaming 181 
MPEG file 86 

streaming 181 
multimedia 

playing audio CD 82, 83 

playing DVD 87 

recording audio 84 

using Windows Media Player 82, 86 
multi-player game 

playing 181 
music library 

building 92 

changing settings 93 
MusicMatch 

building a music library 92 

creating music files 90 



editing track information 91 
listening to Internet radio 94 
playing audio CD 88 

N 

navigation keys 25 
network 

jack 4 

troubleshooting 258 
network equipment shopping list 190 
Norton Antivirus 207 
NTSC/PAL out 96, 161, 167 
numeric keypad 25 



online help 34, 37 
opening 

documents 59 

files 29 

folders 29 

programs 29, 42 
option bays 

changing modules 144 

release latches 8 

P 

Pad Lock 

indicator 23 

system key 26 
parallel port 6, 32, 160, 167 
password 124, 259 
pasting 

files and folders 47, 61 

text and graphics 61 
pause text scrolling 26 
PC Card 142 

eject buttons 4 

slots 3, 170 

troubleshooting 259 
PC Doctor 244 
PCI card 174 
peripheral devices 32 
playing 



292 



audio CD in Windows 98 83 

audio CD in Windows Me 82 

audio CD in Windows XP 82 

audio CD with MusicMatch 88 

audio file 85 

DVD 87 

multimedia files 86 

Windows Media Player file 86 
Plug and Play devices 

USB support for 32 
pointer 28 

moving 29 
port replicator 6 

attaching notebook 163 

separating notebook 164 
ports 

docking 6 

game 161, 168 

joystick 161, 168 

keyboard 6, 162, 170 

MIDI 161, 168 

monitor (VGA) 6, 161, 168 

mouse 6, 162, 170 

parallel 6, 32, 160, 167 

printer 160, 167 

PS/2 6, 162, 170 

serial 6, 32, 161, 168 

USB 7, 32, 159, 166 
power 

AC power adapter 112 

advanced settings 114, 117 

alarms 114, 116 

automobile/airplane adapter 112 

battery 112 

button 10, 20, 26, 170 

changing modes 113 

changing settings 114, 121 

connector 7 

damaged cord 16, 17 

EmPower adapter 112 

Hibernate mode 113, 118, 119 

indicator 2 

management 112, 125 



schemes 114 

SpeedStep settings 119 

Stand by/ Resume 19 

status pop-up menu 26 

troubleshooting 259 
printer 

default 260 

installing 32 

parallel port 6, 160, 167 

sharing 181 

troubleshooting 260 
printing documents 60 
programs 

closing 61 

opening 29, 42 

reinstalling 238 
PS/2 port 6, 162, 170 

R 

radio 

listening with MusicMatch 94 
RAM 148, 150 
recalibrating the battery 108 
recharging the battery 107 
recording 

audio file 84 

CD tracks 90 
Recycle Bin 41 

deleting files and folders 49 

emptying 50 

recovering files and folders 49 
reinstalling 

battery 109 

bay modules 110, 144 

CD/DVD drive 144 

diskette drive 144 

hard drive 152 

memory 148 

peripheral devices 198 

printer 198 

programs 199, 238 

second battery 110 

second hard drive 144 



293 



software 238 

Windows 2000 236 

Windows 98 236 

Windows Me 236 

Windows NT 237 

Windows XP 236 
removing files and folders 49, 61, 210 
renaming files and folders 61 
replacing 

battery 109 

bay modules 110, 144 

CD/DVD drive 144 

diskette drive 144 

hard drive 152 

memory 148 

second battery 110 

second hard drive 144 
resolution 

changing 130 
right-clicking 29 



S/PDIF 161, 166 
safety 

general precautions 269 

guidelines for troubleshooting 242 
saving documents 58 
ScanDisk 211, 262 
scanner 

installing 32 

sharing 181 
Scheduled Tasks Wizard 216 
screen 

adjusting settings 128 

changing color depth 129 

changing number of colors 129 

changing resolution 130 

saver 137 

troubleshooting 253, 263 
screen objects 

getting information 29 

moving 29 

selecting 29 



Scroll Lock 

status indicator 23, 26 

system key 26 
Search utility 53 

searching for files and folders 51, 52 
security features 

Kensington lock 159, 166 
security while traveling 124 
serial number 124 
serial port 6, 32, 161, 168 
setting up 

safety precautions 269 
shortcut menus 

accessing 29 
shortcuts 

closing programs 61 

closing windows 61 

copying 61 

cutting 61 

deleting files and folders 61 

keyboard 61 

pasting 61 

renaming files and folders 61 

selecting items in a list 61 
small office network 180 
SO-DIM M 148 
software 

closing 61 

opening 29, 42 

reinstalling 238 
sound 

adjusting 76, 80 

changing docking station settings 
173 

controls 76, 80 

mute 76, 80 

troubleshooting 262 
Sound Recorder 

making audio recordings 84 

playing file 85 
speakers 

built-in 10 

jack 3 



294 



SpeedStep technology 119 
standby mode 2, 26, 113 
Start button 41 
Start menu 42 
starting 

notebook 19 

programs 29, 42 
startup diskette 203 
static electricity 147 
status indicator 10 

battery charge 2 

Caps Lock 23 

CD 23 

diskette drive 23 

DVD 23 

hard drive 23 

LS-120 SuperDisk 23 

modular drive 23 

Pad Lock 23, 26 

power 2 

Scroll Lock 23, 26 

second battery 23 

second hard drive 23 
support tool 

PC Doctor 244 
surge protector 18 
Suspend 2, 26 
S-Video out 161, 168 
system identification label 9 
system key combinations 26 
system keys 25 

T 

taskbar 41 
technical support 

automated troubleshooting 265 

FaxBack support 265 

resources 264 

Technical Support 265 

tips before contacting 264 

tutorial service 265 
telephone 

line protector 123 



line tester 123 

receiving and viewing faxes 104 

sending a fax 102 

sending faxes from a program 104 

setting up fax cover page 100 
telephone support 264 
title bar 44 
touch pad 10, 28 

buttons 28 

changing settings 139 

clicking 29 

double-clicking 29 

moving pointer 29 

moving screen objects 29 

opening files, folders, and programs 
29 

right-clicking 29 

selecting screen objects 29 
training 

CD 267 

classroom 267 

Learn @G at eway 267 

Learning Libraries 267 
transferring 

files 196 

Internet settings 197 
travel tips 123 
troubleshooting 

audio 262 

CD/DVD drive 245 

device installation 247 

diskette drive 248 

Error-checking 249 

faxes 256 

files 250 

hard drive 250 

Internet connection 251, 255 

IRQ conflict 247 

keyboard 252 

LCD panel 253 

memory 253 

modem 253 

mouse 258 



295 



network 258 

passwords 259 

PC Cards 259 

power 259 

printer 260 

ScanDisk 262 

screen 263 

screen area 253 

screen resolution 253 

sound 262 

video 263 

Web site connection speed 252 
turning off notebook 20 
turning on notebook 19 
tutoring 

fee-based 266 
TV out jack 6, 96, 161, 167 

U 

undocking 172 
USB 

HPNA adapter 190 

port 7, 32, 159, 166 
user accounts 

adding in Windows XP 21 

switching in Windows XP 22 

V 

video 

composite video (TV) out jack 6, 
161, 167 

S-Video out jack 161, 168 

troubleshooting 263 
video file 

streaming 181 
virus 207 

protecting against 69, 207 

removing with Norton Antivirus 
207 
volume 

adjusting 76, 80 

adjusting modem 257, 258 

controls 76, 80 



mute 76, 80 

W 

waking up your notebook 19 

WAV file 86 

Web browser 64, 67 

Web page 67 

Web site 67 

connecting to 68 
Gateway 38 
window 43 

close button 44 
closing 61 
maximize button 44 
menu bar 44 
minimize button 44 
title bar 44 
Windows 
desktop 40 
locating device drivers in Windows 

NT 223 
reinstalling device drivers in 

Windows 2000 222 
reinstalling device drivers in 

Windows 98 222 
reinstalling device drivers in 

Windows Me 222 
reinstalling device drivers in 

Windows NT 223 
reinstalling device drivers in 

Windows XP 222 
reinstalling Windows 2000 236 
reinstalling Windows 98 236 
reinstalling Windows Me 236 
reinstalling Windows NT 237 
reinstalling Windows NT Service 

Pack 234 
reinstalling Windows XP 236 
updating device drivers in Windows 

2000 235 
updating device drivers in Windows 

98 235 
updating device drivers in Windows 



296 



Me 235 
updating device drivers in Windows 
XP 235 
Windows key 25 
Windows Media Player 82 
wireless Ethernet 185, 187 
World Wide Web (WWW) 67 

downloading files 69 
write-protection for diskettes 204, 206 



297 



298